I purchased a 2018 Honda Pilot Elite from Honda of Covington in August of 2018. After driving it for two months, I attempted to get a brake tag after my temporary plate expired to learn that my tint is illegal in the state of Louisiana. I contacted the dealership who told me that my car was originally at a dealership in Florida so they may have put illegal tint on it after market and Honda of Covington did not catch it prior to selling it to me. My only options to fix it were to pay someone close to my home and be re-imbursed $100 or drive to the Honda dealership to have it done on a Tuesday. After telling the sales manager, Bryan, I could not afford to be off of work to get it fixed and I live over 2 hours round trip from the dealership and both options were inconvenient and time consuming; he said there were no other options. I asked to speak to his manager, Tony, who said this situation is inconvenient for EVERYONE involved (meaning himself) and they didn’t intentionally sell me a car with illegal tint and he’s given me options to fix it and I am not taking them up on either of those options. After I explained to Tony that these options were inconvenient (time away from work, over 4 hours round trip to leave my car at the dealership, etc), Tony replied that I have enough time to argue on the phone with him, I have the time to take off of work to get my tint fixed. He then began to yell at me over the phone. At that point, I told him I would prefer that he spoke to my husband about this situation. He then YELLED “you can have your husband call all he wants and he’s going to get the same answer!” I then said you are being very rude. He again YELLED “AM I BEING RUDE?” And hung up on me. So lesson learned DON’T buy from Honda of Covington bEvans’s they only right their wrongs on THEIR terms and could care less if their customers cannot sacrifice their wages or time to have something fixed that is the dealership’s fault. So now I’m driving a brand new vehicle that is illegal and there’s nothing I can do about it, unless I agree to subject myself to time away from work and verbal abuse at the hands of their “manager”. I had recommended Honda of Covington to several friends and family members after my sales experience and have since contacted all of them to retract my recommendation. You would think spending over $40,000 on an SUV at their dealership would at least entitle you to deciency but apparently it does not. Seems like others on this site have had similar experiences with Tony so my thought is that nothing will change if he’s continued to yell at and hang up on customers and it’s costing them sales.