Honda of Denton

Poor Customer Service I can't really tell you about my experience with the servicing of my vehicle because I couldn't even get an appointment. I called in because my car h I can't really tell you about my experience with the servicing of my vehicle because I couldn't even get an appointment. I called in because my car had a recall. After I told them my issue they put me on hold without letting me know. 15 minutes later someone picked up the phone and I'm disconnected. I call back and and the phone is answered promptly and when I tell them I had an airbag recall, they ask me if I can be put on a brief hold. 21 minutes later, I hang up the phone. I have worked in a call center environment and this is the worst customer service I've experienced over the phone with any company. If this is a reflection of their actual service, I'd rather they not work on my vehicle. An neither people that answered the phone left their names. More

Deceptive and unprofessional If you would like your service needs to be met with a sales pitch, and your bill to be multiplied by 2.5 as compared to other local Honda dealers, the If you would like your service needs to be met with a sales pitch, and your bill to be multiplied by 2.5 as compared to other local Honda dealers, then go here. If you would like to be treated with honesty and courtesy, then go elsewhere. More

Made an appointment and no assistance provided! We made an appointment for a test drive with Alec Baldwin, and he didn't show after we waited for 30 minutes. What a waste of our time! The receptio We made an appointment for a test drive with Alec Baldwin, and he didn't show after we waited for 30 minutes. What a waste of our time! The receptionist never informed us of this...she was too busy shopping for shoes online. More

Rude Sales Manager I visited this Honda dealer with my family to look at purchasing a new vehicle. When I requested to see inside one of their vehicles parked out front I visited this Honda dealer with my family to look at purchasing a new vehicle. When I requested to see inside one of their vehicles parked out front the salesman insisted I fill out some paperwork first. I politely asked to just see the vehicle but the salesman insisted I must fill out the paperwork first. All I wanted to do was look inside, no test drive. The manager "apologized" that he couldn't save us any time by forcing us to fill out his paperwork. Why make snide remarks to potential customers? I drove down the street to Hyundai and they were happy to let me look at their cars without filling out marketing info beforehand. More

Darrell Jones - BEST SERVICE ADVISOR!!! (The only & main reason I get my Honda serviced there. He is the Best at his job & I love his customer service. I am looking to buy another Honda so (The only & main reason I get my Honda serviced there. He is the Best at his job & I love his customer service. I am looking to buy another Honda soon there) Darrell Jones from Honda of Denton has ALWAYS helped me. He is the BEST at what he does & I will continue to service my vehicle & buy another vehicle from there but ONLY if Darrell Jones is employed there. He is a Diamond in the Rough per say & great person. Darrell use to work at David McDavid Honda in Irving but he is now at Honda of Denton. Darrell's customer service is phenomenal that I literally have followed him to Honda of Denton. Keep in mind I live in Dallas, TX. & my commute to Honda of Denton is about a 45 minute drive to get there. But since Darrell is there I don't mind driving a little further to get A-1 service from him. He always is so helpful. Darrell goes over and beyond to help me with my Honda. It would like to personally speak with the Manager in the service department I really need to express myself to him about his facility & employee. Darrell Jones you are the BEST!!! Thank you so much! More

Came in for one car, was so happy we bought a second Honda of Denton is awesome! Car dealerships give me anxiety because I've had some bad experiences in the past. However, everything I had experienced e Honda of Denton is awesome! Car dealerships give me anxiety because I've had some bad experiences in the past. However, everything I had experienced elsewhere is wrong and it doesn't have to be that way! Everyone we encountered seemed genuinely interested in helping us and not talking us into something we didn't want. No one debated with us, and when we said we didn't want more than just one or two extras we had our eye on already they didn't try to talk us into anything more in the business office. It was such a good experience with the first car, we immediately started looking at another and ended up buying a car for both my wife and I the same day! That was awesome. We'll be coming back in a couple years when my oldest turns 16, and again in the future when we adults are ready for new cars again! Robert Bolander, Mike Margulis and Jessica Vrska were all great! More

Excellent customer services John Owens helped immensely during my car buying experience. I got a newer used vehicle that is perfect for me in price and great customer service sk John Owens helped immensely during my car buying experience. I got a newer used vehicle that is perfect for me in price and great customer service skills. More

Amazing Customer Service We came to Honda to purchase our two daughters Civics and could not be happier with the cars and service. Everyone from Robert our Sales Consultant, t We came to Honda to purchase our two daughters Civics and could not be happier with the cars and service. Everyone from Robert our Sales Consultant, to management and Brandon in finance exceeded our expectations. Our daughters are very happy with their cars and now I'm considering purchasing a car for myself. Thank you Honda of Denton for providing us with excellent customer service and a easy transaction!! More

Great Experience After a disastrous experience with David Mc David(pls avoid them at all costs), I went to Honda of Denton...what a difference, very professional and c After a disastrous experience with David Mc David(pls avoid them at all costs), I went to Honda of Denton...what a difference, very professional and courteous, we both negotiated hard but there was a lot of respect and no sleazy tactics. I will go back to them soon for another car and will definitely recommend...goes to show that you can be extremely successfull if you treat customers with respect. More

Very pleasant purchase experience This was our 5th Honda purchase and were eager to upgrade to a newer model. With the help of very knowledgeable, courteous and patient salesperson (M This was our 5th Honda purchase and were eager to upgrade to a newer model. With the help of very knowledgeable, courteous and patient salesperson (Mr. Ronnie Walker), we decided on a CRV - Touring. We have been very satisfied. I have to say that we were very impressed with the salesman because of one important point. He carefully navigated us thru the engineering of the car and related those points to our requested requirements all the while patiently answering our questions. It was so enjoyable to not be "pushed". Once we made the decision to purchase, we were treated the exact same way on the financial part of the purchase - patient and careful explanations by Mr. Brandon Johnson. What a great experience! More