I took my 2006 Honda Odyssey in for what I thought was a valve problem. I described the clicking noises to Craig Baker and he had me bring in my van in the evening so that it could be evaluated upon a cold start up. Later the next day, Mr. Baker called me and gave me a detailed evaluation of the noise. He was up front, straight to the point, and didn't try to over sell. On one issue, I stated that I would get it done later, as it wasn't as imperative. He didn't try to cajole or argue; and he didn't make me feel stupid. The estimate given to me didn't have any hidden costs, and my van was ready when promised. Thank you for doing an excellent job, Mr. Baker.