Honda of Denton - Service Center

I was there earlier today getting an oil change for my Honda accord. Worse experience I have ever had. A. I call on Monday to set up an appointment. I inform the gentleman on the phone I have mpp protec Honda accord. Worse experience I have ever had. A. I call on Monday to set up an appointment. I inform the gentleman on the phone I have mpp protection and my oil changes are included. His response " man xxxx that's a pain in the xxx I'm going to have to call and xxxx.. " B. I arrive at 9 am as scheduled and ask about the low jack and tune up that I pay for and have coverage for as we'll. well, you have to pay over here I don't know about what they told you. We don't cover transmission fluid and tune up here." You have to pay for that... He didn't want to look and see. He acted as if I was causing him pain or giving him an inconvenience or something? I'm sorry aren't you working??!?!? C. Took two hours for oil change. Two hours with an appt. ?? Express service sign doesn't make sense?? I saw people who got service done after me leave before me? D. Asked what is taking so long? We have to wait for payment, How come other Honda dealerships didn't take so long?? E. how come your representatives bad mouth a insurance that Honda sells? I sure mpp would like to know that Honda representatives are misrepresenting their brand... How come the two other Honda dealerships I have gone to before to get oil change done never had issues? How come the customer service is poor and rude? How come there is no communication between customer and employee about what is going on? How come no one ask me to come in and sit in the lobby? Offer free water? Tell me about wifi? Etc... How come at other dealerships they did do all these things and went above and beyond??? I know this email is going to the quote n quote manger of service dept that I talked to.. I will be forwarding this to your boss as well and his boss to make sure that things get resolved. I truly think your response was inappropriate as well. Bad mouthing mpp? Like that is not your place or call to bad mouth my insurance that I purchased from Honda?!?! I'm sure your boss would like to know that. Sent from my iPad More

If you want some work done right then i would not go to this honda dealership. If you want good customer service i would not advise you to go there. We had work done on a 2009 honda accord and a 2004 celic this honda dealership. If you want good customer service i would not advise you to go there. We had work done on a 2009 honda accord and a 2004 celica. Both had battery issues. The honda had corrosion on the battery cables and we asked them to replace the cables which they did but it took them three days. Really? Three days when you said one. The car was under warranty and i cant even get good customer service. Oh and to add they put the wrong size battery in. Okay the celica had a battery issue and the issue was that it went bad after 24 months and i know batteries do that but when i want to get it discounted by the dealership that i bought the battery from, i think thats an okay request. So if you want the work done right please dont go to the honda and Toyota dealership in Denton Texas. More

We went in to get my 2001 civic serviced and walked out with a new Pilot. Brandon and Mike were helpful, knowledgeable, and genuine. A great experience! with a new Pilot. Brandon and Mike were helpful, knowledgeable, and genuine. A great experience! More