Honda of Downtown Chicago

This is only about a used car purchase. They're willing to work on price but the used car came with cupping on tires and brakes that were shot. Of course you drive off the lot and it's your They're willing to work on price but the used car came with cupping on tires and brakes that were shot. Of course you drive off the lot and it's your problem, but when they tell you $995 is spent on the car to make it sale ready, I would expect these basics are taken care of. They get 2 stars only because Wilfredo our salesman was great, I'd do business with him any day, just not with this dealer. At least for used cars. More

total nightmare-you can be sure they will find/fabricate at least $1500 worth of repairs-horrible people at least $1500 worth of repairs-horrible people More

I purchased a used vehicle from this dealer and drove home from downtown to Northwest suburbs! When I got home I could smell antifreeze very strong in the car! I reached out to the dealership sales perso home from downtown to Northwest suburbs! When I got home I could smell antifreeze very strong in the car! I reached out to the dealership sales person who did not respond right away and then she sent me off to a manager in training! Who would not return my calls until I was on my way there. He called when I was on the way there. After I called to alert him! He tells me the car was deemed worthy to drive. I had Merlin look over the car where several other things were wrong with it! It goes into park by itself/ the power steering hose is sweating fluid / the system has so many glitches I cannot explain. The manager in training tells me he cannot pay for the car to be fixed. He will try to help w/ $400.00 for repairs that already will cost close to $1300.00. I have yet to get a check or my vehicle fixed! The 1st day I got the car it was not a good car. It is costing me an upwards of $20,000.00 for the vehicle and They have not done anything about it! I have talked to this so called manager several times and was reassured they sent the check and never received anything! This dealership will take your money and sell you a lemon. Do not trust anyone at Downtown Chicago Honda ever! Horrible service. They are out just to make a sell and do not care about the customer! Do not buy from this dealership!!!! ALERT: DO NOT BUY FROM THIS DEALERSHIP…. More

Bought a used car here certified pre owned. Took it back to their service shop and they gave me a list of nearby $20,000 of things that need to be repaired. When I mentioned they were the ones Took it back to their service shop and they gave me a list of nearby $20,000 of things that need to be repaired. When I mentioned they were the ones that sold me the car just 1 month ago the list of things wrong with the car drastically decreased. Brake pads that a minute ago were dangerously worn were suddenly explained to just be below 50% and were fine for at least another year or 2… don’t take your car here. They’ll absolutely take you to the cleaners while smiling and treating you like xxxx along the way. More

They are very deceptive and misleading. Milan is the worst guy who work in service there. When they thought I have a wheel warranty they said they only can patch my wheel. Then after they f Milan is the worst guy who work in service there. When they thought I have a wheel warranty they said they only can patch my wheel. Then after they figure out that my wheel warranty is expired from 2 month ago they said I have to change the whole wheel and they can’t patch it. Don’t go there, they get a milk you for whatever!! More

I’ll spare you the excessive details. A car was undersold out from me after financial approval obtained and an agreement with sales person. I was advised it was a managerial decision to s A car was undersold out from me after financial approval obtained and an agreement with sales person. I was advised it was a managerial decision to sale to someone else in person despite our ongoing deal. Wasted time and credit check. No remorse for our wasted time and the manager lacked professionalism and apparent communication with staff. Save yourself the time find a more reputable dealership. Buyer beware. More

Lisa was the sales person on the deal I was trying to do. The manner in which she communicates is disturbing to say the least. The texts and communication is not professional. I felt they were adding in fees The manner in which she communicates is disturbing to say the least. The texts and communication is not professional. I felt they were adding in fees that were garbage, she told me she would pay those fees out of “her own pocket” and do me a favor. Gee thanks. More

Terrible customer service from Joel Adames and Gary Wexler. Avoid this dealership. They are irresponsible. Wexler. Avoid this dealership. They are irresponsible. More

This was the absolute WORST experience that I’ve ever gone through with a dealership. I wanted to come downtown because I wanted a better quality experience and professionalism, but what I received was f gone through with a dealership. I wanted to come downtown because I wanted a better quality experience and professionalism, but what I received was far from that. The salesmen here are literally con artists just like everyone says about car salesmen. They will make you feel like they are there to help you but, ultimately they just want a check! They will rob you for every penny you have! They will force you to leave with the worst deal than can get for you! I repeat do not, DO NOT DO BUSINESS HERE! They will take advantage of you regardless if you have a higher down payment and/or higher credit score! I’m referring to the general sales manager Gary Wexler, salesman Gerardo Marines, and financial manager Jonathan Wilson to be specific. They are not careful in doing business and I’m here to tell you guys that you will be unsafe doing business here. Even if you tell you don’t want certain warranties they will still charge you for things you don’t need. I cannot believe this but I want everyone to know how terrible this experience was so that it at least will never happen again! More

Terrible. The dealership had the same car with same mileage and cost the day after they said the first one was sold. They are using this as a ploy to get. People to call in and visit the store. Had my mileage and cost the day after they said the first one was sold. They are using this as a ploy to get. People to call in and visit the store. Had my son’s hopes up and I took a day off of work to experience this awful customer service. Make me not want to buy a Honda again (I am a 2013 new Honda Civic owner. More