Honda of Downtown Chicago

Giovanni was awesome and so helpful. I appreciated his ability to ensure that my service was a great experience! I appreciated his ability to ensure that my service was a great experience! More

Every visit to this dealership has been disappointing. Most recently, just a few days after I brought in my Pilot for an oil change, I noticed damage on the rear of my vehicle. It looks like either someon Most recently, just a few days after I brought in my Pilot for an oil change, I noticed damage on the rear of my vehicle. It looks like either someone backed it into something or it was hit by equipment while in their care. Very frustrating experience. The only reason I went back is because of location and now I regret it More

I had a terrible experience at Honda of Downtown Chicago. Giovanni, the service advisor, convinced me to replace the serpentine belt and do a fuel system cleaning on my 2019 Accord at just 47,000 miles. He c Giovanni, the service advisor, convinced me to replace the serpentine belt and do a fuel system cleaning on my 2019 Accord at just 47,000 miles. He charged me $700 for these services. After the work was done, I asked to see the old belt and it was still in excellent condition. No cracks, no glazing, no visible wear at all. Honda does not recommend replacing the belt this early unless it is damaged, and no diagnostic evidence was given to justify the fuel cleaning either. This was nothing more than an upsell to inflate the bill, not genuine maintenance. Giovanni showed zero transparency and left me feeling cheated. If you go here, be extremely cautious. Ask for proof before approving any service. I will never return. More

My service was wonderful. Thank you for being so attentive to find the problem and fix it quickly. Thank you for being so attentive to find the problem and fix it quickly. More

I had an exceptional experience at Honda of Downtown Chicago. Giovanni was excellent and took the time to clearly explain the issues with my car, detailing the required services and why they were needed Chicago. Giovanni was excellent and took the time to clearly explain the issues with my car, detailing the required services and why they were needed in a way that was easy to understand. He was incredibly thoughtful and even stayed late to ensure he was there when I picked up my car after work. I would recommend Honda of Downtown Chicago to all my family and friends because of the transparency and care shown by employees like Giovanni. More

I got my car serviced at Honda of downtown Chicago. Izzy was my contact. He was amazing. I have never met anyone more professional or more anxious to service my car to my satisfaction. Is he is incred Izzy was my contact. He was amazing. I have never met anyone more professional or more anxious to service my car to my satisfaction. Is he is incredibly motivated, friendly, and extremely competent! More

I had an excellent experience working with Luis at Honda—his professionalism, attention to detail, and genuine care for customer satisfaction truly stood out. He was knowledgeable, patient, and went a Honda—his professionalism, attention to detail, and genuine care for customer satisfaction truly stood out. He was knowledgeable, patient, and went above and beyond to make sure I felt confident and informed throughout the entire process. Luis communicates clearly, follows through on commitments, and brings a calm, solution-oriented approach to his work. Appreciate you Luis and the downtown Honda team. More

Not a horrible experience with day-of service by Giovanni BUT after a 600mi trip to my hometown, I found out that although my oil change was completed, this downtown Chicago dealership managed to leave my co BUT after a 600mi trip to my hometown, I found out that although my oil change was completed, this downtown Chicago dealership managed to leave my coolant reservoir empty when part of the service includes top ups. Perhaps an honest oversight…. But when I called to speak to a service manager they insisted I leave a message no one bothered to call me back. EPIC customer service fail and possibly damaging if I didn’t happen to be getting my wipers changed. For the prices they charged, they need to do better. More

What a mediocre experience. Buying my Honda certified used car not good. The buying process was OK. What happened after I purchased my car was disappointing. I drove maybe 1 blo Buying my Honda certified used car not good. The buying process was OK. What happened after I purchased my car was disappointing. I drove maybe 1 block then looked up at the top driver’s side of my windshield to find a crack in the window. I Immediately pulled over and called the dealership/ sales person. I told them what I found. The sales person said you’re out of luck because you drove the car off the lot. Then talked to a “manager” that said that because it was certified used there is no way it left with a cracked windshield. Come on!! The manager said he would “look into it and get back to me. 5 days later no update. And my car insurance is being blah. Because they think the dealership should pay. So if I don’t want to drive a car with a broken windshield I might have to pay the $1100 out of pocket. No sympathy. After they get that check they just become completely not dependable. Don’t recommend. . More