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Honda of Downtown Los Angeles
Los Angeles, CA
4,312 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,312 Reviews of Honda of Downtown Los Angeles
January 12, 2023
Everyone was very nice, attentive and thorough. They made sure I was in the loop at all times and did a great job explaining things regarding the service. They made sure I was in the loop at all times and did a great job explaining things regarding the service. More
by Mike E
Verified CustomerEmployees Worked With
Angela Chacon, Jimmy Romero
January 11, 2023
It was a great experience. Super busy though. But kept in touch with what my car need and got service. Super busy though. But kept in touch with what my car need and got service. More
by maldonado_nathaly
Employees Worked With
Chris Diaz, Frida Duarte, Joe Cervantes, Teresa Velasquez, Katheryn Vides, Natalie Valerio, Isaac Castillo, Brandon Choc, Sonia Campos, Andy Gonzalez
January 10, 2023
Awful finance personnel. Car delivery was rushed with stickers and soap still present. Not quite the expected experience. Car delivery was rushed with stickers and soap still present. Not quite the expected experience. More
by daniel
Employees Worked With
Jerry Gonzalez, Gulalie Ansari, Tony Rocha
January 09, 2023
This was the easiest dealership I have worked with. Phillip was efficient and goes above and beyond for his customers and tries to help as much as possible. I recommend anyone to to see Phillip and hon Phillip was efficient and goes above and beyond for his customers and tries to help as much as possible. I recommend anyone to to see Phillip and honda of downtown LA. Great service More
by Nainesh133
Employees Worked With
Chris Diaz, Phillip York
January 09, 2023
Kevin was professional and answered all my questions. There are only 2 components I would change. First, a consumer should know the car price before filling out paperwork regarding finance. I didn’t real There are only 2 components I would change. First, a consumer should know the car price before filling out paperwork regarding finance. I didn’t realize he was asking me questions about financing paperwork until a couple of minutes in and I informed him that I was already approved and that I wanted to know the final OTD price. All the other dealers I’ve gone to within the last couple of weeks always provided me with the price first. Secondly, I put a down payment first and then was informed my interest rate was higher than expected. I’m sure kevin didn’t know the interest rate would increase but I felt I had no choice but to proceed because I put the down payment. Now I’m stuck with a higher then expected interest rate. Other than that he was great and continued to make sure my questions were answered after I bought it. I would recommend him to a family member if he worked at another dealer. My experience with the dealership as a whole was not great. The finance manager was rude and condescending. And the purchasing took more than 4 hours. This was longer than my first car purchase. A salesman should only help one person at a time. I will not be recommending this dealer to people I know. More
by JUDITHHERNANDEZ7143
Employees Worked With
Chris Diaz, Kevin Esquivel
January 08, 2023
Lali is a great listener. Not once did I feel pressured or as if my time was being wasted. She got On board, provided thoughtful options and points of consideration. I had a g Not once did I feel pressured or as if my time was being wasted. She got On board, provided thoughtful options and points of consideration. I had a good time working with her and would highly recommend Lali. More
by vspncr
Employees Worked With
Gulalie Ansari
January 08, 2023
was bothered throughout the day due to their teams lack of communication. When I dropped off my car, they called me 3 times afterwards asking why I had missed my appointment...when my car was with them alr of communication. When I dropped off my car, they called me 3 times afterwards asking why I had missed my appointment...when my car was with them already! Furthermore, I had different service workers giving me different information about my car. It was absolutely absurd their lack of communication abd lack of professionalism within their own team. More
by Arba92
Employees Worked With
Jose Ramos
January 08, 2023
Friendly, quick service. My service provider gave timely updates and recommendations. The service was completed in the estimated time frame My service provider gave timely updates and recommendations. The service was completed in the estimated time frame More
by K.sandvig
Employees Worked With
Service department
