Honda of Downtown Los Angeles

Great and professional. The gentleman that helped me was very professional and patient. Everyone I dealt with was very precise and specific with what was happening. Thank Ed The gentleman that helped me was very professional and patient. Everyone I dealt with was very precise and specific with what was happening. Thank Eduar for everything. More

Everyone was amazing ! I really appreciated everyone there ! Amazing customer service ! So happy to buy my car with them ! I really appreciated everyone there ! Amazing customer service ! So happy to buy my car with them ! More

Exceptional customer service provided by Steven. He was very welcoming. He did a very good job helping me. He was very welcoming. He did a very good job helping me. More

Kevin and Gio really made me happy with service and deal . Gio is a natural honest sales person that makes you feel like family. So I ended up buying 2 cars from him on the same day . Highly recommend Gio a . Gio is a natural honest sales person that makes you feel like family. So I ended up buying 2 cars from him on the same day . Highly recommend Gio and the downtown honda team More

I would love to give a HUGE SHOUT OUT to Alfredo and Jackie at the service department in HONDA DTLA. Little story, prior to getting help from Alfredo and Jackie I had been there a few times before bec Jackie at the service department in HONDA DTLA. Little story, prior to getting help from Alfredo and Jackie I had been there a few times before because I have the extended service coverage that I purchased from Honda to get oil change for about 5 years. I was there recently to get a fuel pump recall changed 2 months ago. Ever since the fuel pump was modified there was a “starter system” light that would come on and off in my car. I was there after that to get an oil change again and I advised the person who helped me that I had that “starter system” light that had been on for a while without turning off, he said I was out of my warranty in miles for my car (which I was about Seven thousand over) he said that he would check with his manager and walked in the building and walked out with the same outcome that I would be responsible for $199.00 just to look at why that light was on…. I was so distraught, upset, worried, and all the bad stuff you can think off because when you of Honda you think if reliable Car, but that moment change my mind. So on that visit ONLY got the oil change and left with the “starter system” light on and extremely disappointed with HONDA. I received a follow up call from Alfredo in the next couple of days, I explained what happened, he apologized and asked me if I can come back. I came back and Alfredo was helping someone else and he asked Jackie to help me. It turned out that all the car was missing was a small fuse that was replaced when Jackie and Alfredo helped me. Alfredo and Jackie changed my mind about Honda, AFTER getting the help from ALFREDO AND JACKIE I was so relieved and happy that there was actually people in HONDA that care about the person and their car issues not just about the money the can charge and all the technicalities. They showed sympathy and care for me and my car that and I hope you get more people like them in the service department. More

Service was well done and will accepted in my knowledge, as long as my car running well as long as my car running well More

The service advisor, Genaro, was helpful and explained things well. He kept me updated about any questions about the car, and when it was ready. things well. He kept me updated about any questions about the car, and when it was ready. More

The process was very smooth and easy . Staff was nice and made sure I was comfortable Staff was nice and made sure I was comfortable More

Was good in talking showing vehicle car problems Waiting wasnt long they have vending machine close to me. wasnt long they have vending machine close to me. More

The people from downtown are really nice people I feel comfortable and friendly with them. I'm really happy that they help me to get my new car. comfortable and friendly with them. I'm really happy that they help me to get my new car. More