Honda of Escondido

Honda of Escondido, a Penske Automotive Dealership, Honda of Escondido, a Penske Automotive Dealership, contradicted statements by Honda in a recall notice and its own appointment representative as wel Honda of Escondido, a Penske Automotive Dealership, contradicted statements by Honda in a recall notice and its own appointment representative as well as offered subpar customer service by representative Jose Martinez on Oct 16. By way of background, Honda first sent word of a recall and said service would be provided once parts were available. In turn, months later, another letter arrived to state parts were available and the recall could be completed. The second letter said that the repair takes 30 minutes but the dealer may take longer. Knowing that, I asked the appointment person if it could done in an hour and he confirmed this. However, Jose stated it would take two hours (for a 30-minute process) for a scheduled appointment, no less. Also, Honda gave every impression that this would be a one-stop visit for a complete recall replacement or inspection to certify safety otherwise. However, Jose said if parts were needed, they would have to ordered. Thus, this would require two customer visits. No where is this stated in the Honda correspondence. Nor did the appointment person suggest this. I read Jose the portion of the letter about the 30-minute estimate, and he only demanded two hours. He do so without apology as he failed to offer throughout the futile transaction. Jose, did said, “Sir, you know this is a recall.'' Duh, I made the appointment and brought the documentation with me. So what's his point? That recalls don't require good customer service? When it was suggested that based on this example of a Penske operation, I wouldn't be returning, Jose said this was a Honda problem as if all Honda dealerships offer service this bad. After I asked to speak with the service manager or a supervisor, Jose said there was none available on a Saturday, so according to him, no one was running the operation even though the business was open. During the appointment process, it was mentioned that the dealer practices pandemic safety precautions. However, after Jose was asked to have his face mask cover his nose, it still slipped repeatedly despite further requests to comply. Again, no apologies on his part. Given that the misrepresentations by Honda of Escondido and Jose more specifically, the conversation became heated. Jose apparently didn't recognize building customer dissatisfaction and had no training to defuse it, instead staying with a rigid, superior attitude even in the face of proven lies. To top it all off, this recall pertained to a 20-year-old vehicle that Honda just recently noticed was possibly deflective. So, for 19 years, danger existed. Recently, I visited a Ford dealership and received five-star service, so I spread the word through Google reviews and manufacturer follow-up. This was the opposite. More

The visit is fine and the serviice is great. The costumers lounge beatiful where you can get free coffees and watch tv while you are waiting for your vehicle. Nice costumers lounge beatiful where you can get free coffees and watch tv while you are waiting for your vehicle. Nice More

Alberto Padilla, JJ, Richard and Massud (sales) Shawn (Parts) . They made a great job, helpful and make us easy to decide to buy the car.. (Parts) . They made a great job, helpful and make us easy to decide to buy the car.. More