Well first off, it is not typical of me to write a review... But I had such a pleasant visit to Honda of Escondido, I feel compelled.
We move often and I have been to my share of Honda dealerships. With this particular problem I had called two previous/different dealerships to help me resolve it. Neither was helpful and both were rude. Claiming that I should be the one to pay in full for this issue.... which was hard for me to understand since it was a recall to begin with. (I half way think the part wasn't really replaced initially, thats another story). Anyhow I have been driving with the "replaced"/ "recalled" part for only months when it fails. Of course that part should be covered under the 12 month/12,000 mile part warranty.... but one dealership says I still have to pay $130'ish to just diagnose the issue.... and the other says "parts fail... you would get the bill"......huh??????????
A friend of mine just bought a luxury car and raves at how you get treated at the dealership being the best part. The pampering and care.... that little extra effort. And how they love to have their cars in so that they can take care of you and the problem. Not sounding so bad ehh?
Well I finally found that extra effort today. Honda of Escondido was understanding on the phone, prompt to get me an appointment, in the next day, fast friendly service, provides a shuttle (so nice), and my car was done in a jiffy! These folks made my day and restored a little faith in company pride with customer service. Russ took care of everything service, Becky (whom I dealt with on the phone) came out to meet me personally, and such a pleasant courtesy driver! Just great. My car came back to me washed and fixed! In addition.... this recalled part was covered at no cost to me, while the other dealerships were trying to make several hundred dollars off me! Im happy to have finally found the place I will always take my Honda!
Thank you Honda of Escondido!