Honda of Fort Myers

Robert was attentive to what I was looking for. He explained everything in detail from the vehicle itself to the purchasing. He is an excellent salesman. He explained everything in detail from the vehicle itself to the purchasing. He is an excellent salesman. More

He was very professional, answered on all my questions, show a lot of detail, explained why this model better then mine. show a lot of detail, explained why this model better then mine. More

They were easy to work with and gave me comparable pricing for the vehicle is bought. pricing for the vehicle is bought. More

Very good at their job, definitely took their time with us, never rushed us, answered all our questions! us, never rushed us, answered all our questions! More

During the initial negotiations, I was not asked what I wanted included in the deal. When the original financing fell through, items were removed from the agreement without any consultation with me. Once a wanted included in the deal. When the original financing fell through, items were removed from the agreement without any consultation with me. Once again, a new deal was negotiated with the banks without my input or clear explanation. When I began asking questions to better understand the changes, I received several different and sometimes conflicting responses. This left me unclear about what was actually included in the final agreement and what I was ultimately purchasing. I do acknowledge my own responsibility in this situation, as I should not have agreed to the final terms after the fact. That said, the lack of transparency, consistency, and collaboration throughout the financing process made it very difficult to make an informed decision. Unfortunately, due to this experience, I can confidently say that I will not finance another vehicle with this finance team in the future. I believe this feedback is important, as no customer should feel confused or excluded during such a significant financial decision. Thank you for taking the time to review my concerns. Sincerely,
Trish Brown More

Mousse was are salesman he is a great salesman he showed my wife three vehicles that she was interested in described all the pros and the different options in each vehicle. He was also training Elias who wa my wife three vehicles that she was interested in described all the pros and the different options in each vehicle. He was also training Elias who was also very pleasant. We settled on a price then we had to talk to a finance guy. We had a problem with him as he said we have to get Honda finance and the interest rate would be between 7 and 8 %. We have 800 scores so we knew he was trying to xx us we got up and left. He said something under his breath as we were leaving. The GM called us while we were driving home he apologized for what happened. We returned and talked to mousse and the GM who was very nice we then talked to Steve in finance I think he was the manager of finance. I am still rating this dealership 10 out of 10. Hopefully they will have a talk with the first finance guy. He would have been the direct reason we didn’t return. Great job to Mousse steve and your GM for saving a sale. On a side note this is the third car my self or my children have bought as I feel this is a top notch dealership. Once again Mousse great job! More

Raphael Albino, the Costco Membership Program Rep was excellent. He took us for a demonstration ride in a new Honda CRV-EX-L and He answered all of our questions, We highly recommend working with Raphae excellent. He took us for a demonstration ride in a new Honda CRV-EX-L and He answered all of our questions, We highly recommend working with Raphael Albino for your Costco Membership Program Special Pricing for your next Honda. More

Great service and excellent customer care ! I would recommend them to my friends and family ! I would recommend them to my friends and family ! More

Service, friendliness and a very pleasant easy experience. Thank you. This was our 3rd CRV. Have an HRV and 2 Accords. Wrote about our dependable CRV in my children's book about rebuilding Sanibel experience. Thank you. This was our 3rd CRV. Have an HRV and 2 Accords. Wrote about our dependable CRV in my children's book about rebuilding Sanibel after Hurricane Ian. Was able to carry lots of building materials out to Sanibel More

The experience was informational, helpful and Harry did well. A good deal and I was happy. well. A good deal and I was happy. More