Honda of Fort Myers - Service Center

Terrific service! From driving up and being greeted by Karen (who actually remembered me!) to Ken making me feel like his most important customer, it was, as always, a From driving up and being greeted by Karen (who actually remembered me!) to Ken making me feel like his most important customer, it was, as always, a topnotch experience! More

Over-the-top customer service! This Honda service dept. in Ft. Myers is one of the best I've ever seen. From the minute you drive up you are treated like you are their only customer This Honda service dept. in Ft. Myers is one of the best I've ever seen. From the minute you drive up you are treated like you are their only customer of the day. Dave was my contact this time and he did an amazing job of communicating every step of the way. I could not be happier with my car or their service! More

Engine starting problem Our service rep Dave was an excellent communicator, kept me totally informed from start to finish. The promptness of your service was incredible and Our service rep Dave was an excellent communicator, kept me totally informed from start to finish. The promptness of your service was incredible and the work was done correctly the first time. I've been at Fort Myers Honda many times, mostly being frustrated in the process. Not this time, whatever your doing in training, keep doing it, it works! Extremely satisfied. Current owner two two Honda's and a Honda owner for over 35 years. More

Annual maintenance Girl that met me quickly got the other girl that I spoke to about the service. She was very knowledgeable and nice and explained everything. Your l Girl that met me quickly got the other girl that I spoke to about the service. She was very knowledgeable and nice and explained everything. Your lobby area is very comfortable and made the time go by fast. Will definetly make this my go to place for service and some day maybe a newer vehicle. Love my CRV. More

Very satisfied We recently had our Honda Ridgeline in for the airbag recall. Our truck was there for 3 month's waiting for the recall part. Honda paid for a rental u We recently had our Honda Ridgeline in for the airbag recall. Our truck was there for 3 month's waiting for the recall part. Honda paid for a rental until the part came in. The service manager ( Travis ) kept us informed every week as to the status of the situation. Very pleased with the way this situation was handeled More

Check engine light diagnosis While vacationing in Fort Myers for the month of January, a week before our return trip to Massachusetts, my check engine light came on. The While vacationing in Fort Myers for the month of January, a week before our return trip to Massachusetts, my check engine light came on. The following morning (Monday) I went to the dealer. I was met by Dan Doden, who was very courteous and professional. He explained to me that there was a $140 diagnosis charge, but there was also an extended warranty for a cylinder misfire code and if that was the code it would be warrantied. The code ended up being an evap. code. They checked and tightened the gas cap more and explained to me to give it at least 5 or 6 clicks. After perhaps an hour and a half my car was washed, and I was on my way with no charge for something for which they could have justifiably charged me $140. I've always had my car serviced before heading to Florida, but going forward, I wouldn't hesitate to have it serviced at Honda of Fort Myers. More

Honda Saves the Day! I was very impressed with my salesperson, John Basilia! Not only was he personable, but he was very knowledgeable about the type of Honda I was looki I was very impressed with my salesperson, John Basilia! Not only was he personable, but he was very knowledgeable about the type of Honda I was looking for. He took the time to listen to me and answer all my questions -- even two or three times if needed. He thought of things I didn't but did need to know. When the sale was made, he helped me get my things from the old car to the new car, and waited with me until I knew everything about the new car - even fixed my phone so I could answer it without touching it. I can't say enough nice things about him. He is a genuinely nice guy and quite a jewel for the Honda dealership to have onboard. THANK YOU JOHN BASILIA!!! More

My rating specifically reflects my experience today with Service Manager Eric Mestre and many experiences with Paul Hatcher, the technician. I felt the need to write this review because I know how difficult Service Manager Eric Mestre and many experiences with Paul Hatcher, the technician. I felt the need to write this review because I know how difficult it is to find a mechanic you can trust to be honest and not exaggerate what services you need done, and who does a great job working on your vehicle. I own a Honda Pilot and have had some minor issues with the vehicle. In the past I have had mechanics tell me I needed a dozen things done when all I wanted was to get a simple oil change. I'm sure many of you have had this experience. Paul Hatcher not only fixed problems with my vehicle but also thoroughly explained and demonstrated what was necessary and what was not. He's very professional and I don't feel like I'm being robbed with my services. My family has had great experiences with him. The service manager listens to what you need and goes out of his way to provide great customer service. More