Honda of Fort Myers - Service Center

A Review of Senior Service Advisor Danielle Wagner My Senior Service Advisor Danielle was very helpful, knowledgeable, welcoming, and pleasant. She explained all of my service options and helped me si My Senior Service Advisor Danielle was very helpful, knowledgeable, welcoming, and pleasant. She explained all of my service options and helped me sign up for the Morgan Group Credit Card. More

Excellent service department I love the Snowbird special, My Service Advisor Brandon Doucette wrote me up fast and listen to all my concerns, and got my car done with the service I love the Snowbird special, My Service Advisor Brandon Doucette wrote me up fast and listen to all my concerns, and got my car done with the service that I needed at a very reasonable time. More

service appointment My service person, Brandon Doucette, was fantastic. He was very pleasant, accommodating, and answered all my questions. He took the time to explain My service person, Brandon Doucette, was fantastic. He was very pleasant, accommodating, and answered all my questions. He took the time to explain things in a way I could understand More

Very professional As always the service is extremely professional and friendly. I liked the service of the LYFT as it was more efficient than the shuttle. Thank you! As always the service is extremely professional and friendly. I liked the service of the LYFT as it was more efficient than the shuttle. Thank you! More

Great Visit Very nice visit and a clean car afterwards. Always take great care of us and I look forward to my next Honda. The type R in the showroom looked swee Very nice visit and a clean car afterwards. Always take great care of us and I look forward to my next Honda. The type R in the showroom looked sweet... More

B 1/2 service Brandon reviewed the service suggested by the B12 code. Together we determined which were to be performed. The service was completed in good time an Brandon reviewed the service suggested by the B12 code. Together we determined which were to be performed. The service was completed in good time and I left in good spirits. I overheard some of your personnel discussing the absolute need to get “perfect” reviews from customers. If true you are wasting these surveys. Only honest reviews help improve service. More

Check engine light came on. Had it checked out to find major issue. Car could not be driven so Ed got us a ride home. light came on. Had it checked out to find major issue. Car could not be driven so Ed got us a ride home. More

Failed battery replacement under warranty experience My 92 year old mother in-law called with what she described as a failed battery. I live 600+ miles away so could not just drop by to help. She was goi My 92 year old mother in-law called with what she described as a failed battery. I live 600+ miles away so could not just drop by to help. She was going to get a neighbor to jump the car and drive it to Walmart for a battery. I reminded her the car was still under warranty and suggested she call the dealer and request a tow to the dealer for replacement. I reminded her that when I last drove the car the oil life was at about 50%. The dealer did well in dispatching a tow. The drive confirmed the battery was faulty, jumped the car and mentioned to let the car run for at least 30 minutes and the battery would be capable of starting the car the next morning for the drive to the dealer. So far, so good. Now the bad part. The dealer replaced the battery, then talked this nice, 92 year old lady into an oil/filter change and tire rotation. Oil, filter, and tire rotation and the bill was 84+ dollars. Just to compare, I own a 2017 Chevrolet. At my dealer the same services, as a package, costs $50. This was the second time this car was taken to Fort Myers Honda. Neither visit was satisfactory to me. Never again. More

Thank you Honday The Honda specialist provided outstanding service and worked to make the repairs affordable and reasonable. The wait time was minimal and the service The Honda specialist provided outstanding service and worked to make the repairs affordable and reasonable. The wait time was minimal and the service was outstanding. . More

Good service except for the upsells Went in with a brand new car barely 4,000 miles for an oil change. Service rep was recommending a tire rotation saying usually between 4-6000 miles. W Went in with a brand new car barely 4,000 miles for an oil change. Service rep was recommending a tire rotation saying usually between 4-6000 miles. Wanted to call xxxxxxxx but didn’t More