Honda of Fort Worth

My wife and I have been purchased five new cars in the past 8 years. Two of them are from Sheri Ballard at Frank Kent Honda within last 18 months. Sheri is a very good salesperson and easy to dealt with. past 8 years. Two of them are from Sheri Ballard at Frank Kent Honda within last 18 months. Sheri is a very good salesperson and easy to dealt with. She is very professional and honest. I would definitely recommend my friends to her. She will be my to-go salesperson when it come to new car purchase again. More

All through the initial search stage, Sheri always immediately answered our e-mails and internet inquiries. We told her exactly what we were looking for and she went out of her way to make sure we we immediately answered our e-mails and internet inquiries. We told her exactly what we were looking for and she went out of her way to make sure we were happy with the car and the deal. She has continually followed up to make sure we are still very happy with the sale and the vehicle. Terry Smith, The Financial Advisor, worked with us through every step of the final purchase. He did let us know what other options, such as extened warrenty, maintenace plan, etc. was available but he let us make the decision and did not try to force us into anything we did not need or want. Since the sales AND service have been so great I've even asked Sheri to locate another Civic SI for another trade. Frank Kent, Sheri Ballard and Terry Smith have made me a believer that there are Car Sales and Service people that still believe in customer service! More

The past four vehicles were with a different brand and my son had me come up to talk with Sheri. I was impressed with her knowledge, friendliness of all the staff. I am also ver happy wirh the service I have son had me come up to talk with Sheri. I was impressed with her knowledge, friendliness of all the staff. I am also ver happy wirh the service I have received from maintenance. I will continue to do business at Frank Kent Honda! More

From the moment that I was introduced to Sheri, my experience was just great. She went out of her way to make sure that I was comfortable before we began our dialog regarding my need for Honda Accord. experience was just great. She went out of her way to make sure that I was comfortable before we began our dialog regarding my need for Honda Accord. She present me with all the details about the Accord along with a test drive. When I decided to buy, the car I wanted was not on the lot. This dealer went to Houston to get the car I wanted. When it had an option that I wasn't particularly interested in, they offered it to me a cost. I WILL go to this dealer again when I'm ready to trade. . . More

Sheri Ballard was exceptional thru the buying experience, Frank Kent offered the lowest price around, their internet price was the true purchase price, plus TT&L. Sheri offered her low price and we signed t Frank Kent offered the lowest price around, their internet price was the true purchase price, plus TT&L. Sheri offered her low price and we signed the paperwork in and out in under 2 hrs. Have puchased 2 Honda Civic's 2010 and 2011 in the past 6 months. We will always buy from Frank Kent for our future car needs. What a great team! More

This dealer had the best price of about 15 in my area, and I did not need to haggle to get it. The sales rep worked hard to get a car in the color I wanted. The deal went smooth and easy with no surpris and I did not need to haggle to get it. The sales rep worked hard to get a car in the color I wanted. The deal went smooth and easy with no surprises. More

Everyone was very helpful before an when I got there. Everyone was very helpful before an when I got there. They helped me find my best deal. The same information I got via phone and Internet was correc Everyone was very helpful before an when I got there. They helped me find my best deal. The same information I got via phone and Internet was correct great integrity in service. Finance officer was most helpful. It was a great day More

I have to say this was by far my best car buying experience ever. I searched for a new vehicle via the internet and then the internet gods sent me the internet angel Sheri to watch over me and guid experience ever. I searched for a new vehicle via the internet and then the internet gods sent me the internet angel Sheri to watch over me and guide me to purchasing my new Honda Pilot. Sheri rapidly and consistently answered my email questions. Sheri is truly an attentive salesperson. Sheri was knowledgable about the vehicles. Sheri was patient in that I had several questions and she has answered them all even after the sale was complete and I left the dealership. Of course I cannot leave out Vito. Vito picked up where Sheri left off. Vito was also very attentive and answered my financing questions and was knowledgable regarding my extended warranty coverage and GAP questions. I could not have requested two better people to complete my car buying experience. I have had the vehicle a week and have already given Sheri's name to some of my co-workers and will continue to do so. Frank Kent was not only a pleasant place to purchase a car, the whole atmosphere made my experience "extra-special." Their facility and personnel are outstanding and I would recommend them highly to others. Corey and Will not only employ special people they have turned what is a "big deal and choice" into "the right deal and choice." I never once felt pressured and knew when I left there that I was in the right vehicle for me. More

Bob Bourland, the salesman, went out of his way to help me get the car I wanted at a payment I could afford. This is the third car I have bought from him (my husband has also bought a car from Bob), and we me get the car I wanted at a payment I could afford. This is the third car I have bought from him (my husband has also bought a car from Bob), and we will be back. More

When they rotated the tires they over torqued the lug nuts, most likely using an air impact wrench (which is the wrong way to tighten lug nuts.). I had a flat tire in a remote area of the Texas panhandle nuts, most likely using an air impact wrench (which is the wrong way to tighten lug nuts.). I had a flat tire in a remote area of the Texas panhandle and bent my 4 way lug wrench trying to remove the lug nuts to put on the spare. I am a good sized strong man, so it was not because I was not string enough. FOUR HOURS LATER when AAA arrived (I said remote area) the tech could not break free the lug nuts with his hand tools. Luckily it was a service truck with an air compressor and an air impact wrench. Using that he was finally able to get the spare on. Lug nuts should be hand torqued, in the case of my Ridgeline to 95 FtLbs. It was WAY over that. Because of their failure to handle details on a routine service which left me stranded... AND their failure to respond in anyway to my complaint left on their email system and telephone voice mail... I will no longer do business with this dealership. I was lucky, I had just joined AAA a month before this happened. This was on a Saturday and no tire repair or service shop was open within about 50 to 75 miles from where the tire went flat,AND it was on a paved road where the tire went flat. So it was not like I was out in the open range. More