My Civic was towed to this location because I could not start the car. I was told that the battery needed recharging because the map light was left on causing it to go dead. I was surprised to hear it because the car is used only by me and only to get to and from work. I never use the map light. The service advisor, Tom, called me saying that the car is ready to be picked up. He spoke so fast that I had to stop him to make sure that I ask for the headlights to be polished, he sounded surprised, but agreed to do so. My impression was that the service department was very busy. The next day I picked up my Civic, drove fine for 2 weeks. At the second week I could not start it again. I got the jump start at work and drove off on the highway, Stopped at the gas station and could not start the car again. Walked to the service shop nearby and got help, jump started my Civic and drove it to that service to have the car checked. My battery was dead again. They recharged it and showed me the reading. It met the normal level at the bare minimum. They advised to replace it, and I did. Never had a problem again. There were two caveats to the story: 1) the battery that was replaced was purchased from the Honda Frontenac a year earlier; 2) I decided to talk to their service about the triple letdown. It is not fun to be stranded in the car that was just serviced by the dealer. I left two messages for Tom one week apart, because he would not call back. The second time he did call. I told him about my problems with the battery. He responded that it has been a month after the service and he is not responsible for what might have happen to the car in the meantime. My correction to his timeframe was that all the unlucky events happened two weeks after the car was in their service. I suggested that perhaps instead of charging me $80 for the diagnostics, the money could have been used to purchase a new battery. He told me that he is not allowed to offer a new battery if the old one can be recharged. Then he asked me if I had the old battery (1-year old, purchased from them) and I answered that I did not have it. At this point he concluded that nothing can be done about it. I was obviously guilty of not hanging on to the malfunctioning peace of equipment. My bad. Then I asked him if he thought that they could do something better, and he denied (since it was my map light that did it). Also, he told me that if I was not satisfied, I could talk to the manager, Dan Schwegert. In the professional world that I come from the customer is not left on her own to talk to the management about the issue, but the provider of the services, and Tom was he man, should at least attempt to find out what can be done to make it right. In the end, I was left owning the problem. Thanks for your help, folks. My car will not be serviced by your team again!