Honda of Frontenac

Great Service My Wife and I recently purchased a New 2016 CRV and I will have to say the service we received was excellent. Nick Johnstone was very thorough in expl My Wife and I recently purchased a New 2016 CRV and I will have to say the service we received was excellent. Nick Johnstone was very thorough in explaining all the options on our New SUV and when we left we were totally satisfied with the courteous service we received from Nick and the rest of the Staff. I would highly recommend visiting Honda of Frontenac for your next Vehicle Purchase. Tom and Anne Christoffel More

Go see Patty Robinson! Just wanted to pass along my gratitude to Patty Robinson for finding me a car so quickly! I only gave her a day notice and she came in on her day off Just wanted to pass along my gratitude to Patty Robinson for finding me a car so quickly! I only gave her a day notice and she came in on her day off and found me a great car! Thank you Patty for going above and beyond! More

I really appreciate how it was treated and given information I was treated very well by Nick Johnston gave me information a about how to upgrade my car I was blown away. He walked me through the process and made I was treated very well by Nick Johnston gave me information a about how to upgrade my car I was blown away. He walked me through the process and made it an easy transaction. More

Painless Experience My Wife and I have been customers for quite a few years. It used to be like going to the Dentist shopping for a car. Especially now that we both lea My Wife and I have been customers for quite a few years. It used to be like going to the Dentist shopping for a car. Especially now that we both lease, the reliability factor lets us sleep better. Kudos to Nick Johnston and Randol Caldwell and everyone else that we run into at Honda of Frontenac. More

Easy! Quick! Happy! Thank you Nick Johnston! I have leased my last four cars from Honda of Frontenac and each time it seems to get easier. This past week I turned in my 2014 Accord Coupe for a 20 I have leased my last four cars from Honda of Frontenac and each time it seems to get easier. This past week I turned in my 2014 Accord Coupe for a 2016. Nick Johnston called around to find the exact one I wanted, had all of my paperwork ready to go when I picked up, and made it one of the easiest and quickest car sales I've had. He was a pleasure to work with and went above and beyond to make sure my experience was great. I would highly recommend him to anyone looking to purchase or lease in the future. More

Satisfied Customers We just purchased from Honda of Frontenac and had a terrific experience working with Nick Johnston and Randall Caldwell. He made purchasing a vehicle We just purchased from Honda of Frontenac and had a terrific experience working with Nick Johnston and Randall Caldwell. He made purchasing a vehicle a stress free experience! We would highly recommend him to anyone looking to purchase a vehicle. More

Happy customer thanks to Nick Johnston!! We have leased our last 5 vehicles from Honda of Frontenac and that is largely due to our dealings with Nick Johnston! The most recent were for both o We have leased our last 5 vehicles from Honda of Frontenac and that is largely due to our dealings with Nick Johnston! The most recent were for both of our sons and he took the time to personally show them everything on their new Civic! He is professional and always on top of every detail making the experience a pleasant one every time! I highly recommend him as well as everyone at the Frontenac location!! More

Satisfied customer Nick J. exceeded my expectations with great service and a stress-free purchase experience. I am delighted with my new car and everything about it! Nick J. exceeded my expectations with great service and a stress-free purchase experience. I am delighted with my new car and everything about it! More

Pleasant car purchase Salesperson Nick Johnston made my car purchasing experience a pleasant one. A bit rushed through financing but Randall Caldwell credited me for a mis Salesperson Nick Johnston made my car purchasing experience a pleasant one. A bit rushed through financing but Randall Caldwell credited me for a mistake made. More

Unethical Seervice Department WARNING - UNETHICAL AND ILLEGAL TACTICS ARE THE NORM AT HONDA FRONTENAC The HONDA FRONTENAC Service Department has a few unethical service writers an WARNING - UNETHICAL AND ILLEGAL TACTICS ARE THE NORM AT HONDA FRONTENAC The HONDA FRONTENAC Service Department has a few unethical service writers and mechanics, who work together try to drive up the customer's bill, perhaps for bonus money and other incentives. One time I brought my Honda Accord in to check out the frontend after hitting a pot hole. The service writer told me that it had done serious damage to the front left wheel that would cost about $1,200.00 to fix. I asked to talk to the mechanic, who told me the same thing, but he added a slick "see how the wheel moves when I turn it, trick. These two guys gave off a lot of deceptive nonverbal leaks. I took the car to another shop and they told me that all I needed was an alignment. There was NO other damage, which was also later verified by and ETHICAL Honda dealership. The car ran great after the alignment, and I have never had a problem with the fake mystery damage on the frontend. Another time when I took my Honda to Honda Frontenac, I requested that one service be done, simply replace the splashguard engine cover that is easy to install...and often gets damaged, due to the fact that Hondas sit so low. I was told that it would be done in an hour, but 90 minutes later, still no car. There slick service writer said that they had changed the oil (which I had not asked for). They also took my car apart - everything from cabin filters to brake pads, etc. - looking for things they could do to drive up the bill. They NEVER did put on the splash guard cover, because they were too busy trying to drive up the bill. I was upset, but even more so when the shady, uncaring service writer tried to assure me that it was not my fault...and it was not his fault. What a crock. This jerk did not give a xxxx about anything, except that I objected to his ruse to drive up the bill. He had the interpersonal skills of a street con, with an attitude. For the record, I have talked to many other Honda owners, who USED to take their cars to Honda Frontenac, but now refuse to go neat the place. Many of them experienced the Honda Frontenac con, where their service department "Accidently" changed their oil and/or lost the customer's service order that clearly stated what the customer wanted when they came in. Many, many customers have heard the same ruse, "Oh, we changed your oil and filter by mistake, but there will be no charge," scam, followed by, "we found a few things that need repair." It's a tired, old hustler scam, where the dealer provides a free inexpensive service, by mistake - "wink, wink" - and the customer feels compelled to let them do a lot of other costly and profitable work, most of which the customer did not come in for. Many of the Honda owners that used to take their car to Honda Frontenac, now take their business elsewhere. None of us will ever do business with these crooked slugs, again, including the purchase of new or used cars from this soiled dealership. These unethical tactics in the Honda Frontenac service department have been going on for well over a year, and are still taking place. Give this place a big miss if you value working with HONEST service writers and mechanics. However, if you know any investigative journalists or friends working at consumer fraud or other regulatory agencies, give them a Hot Tip about bringing a car to Honda Frontenac, so they can document the illegal and unethical tactics being carried out by some of the employees. This dealership deserves all the bad press and fines they can get. You have to figure that the owner and managers have to know about this. They have gotten many complaints. Perhaps, it is the management that is encouraging these sordid tactics in an effort to drive up profits. As this disreputable dealership continues to drive off legitimate customers, expect that the illegal and unethical tactics and pressure will increase - especially against those, who the service writer deem to be easy marks - elderly customers, women, busy businessmen, etc. - in an effort to make up for lost revenues. More