Honda of Frontenac

Pleasant car purchase Salesperson Nick Johnston made my car purchasing experience a pleasant one. A bit rushed through financing but Randall Caldwell credited me for a mis Salesperson Nick Johnston made my car purchasing experience a pleasant one. A bit rushed through financing but Randall Caldwell credited me for a mistake made. More

Unethical Seervice Department WARNING - UNETHICAL AND ILLEGAL TACTICS ARE THE NORM AT HONDA FRONTENAC The HONDA FRONTENAC Service Department has a few unethical service writers an WARNING - UNETHICAL AND ILLEGAL TACTICS ARE THE NORM AT HONDA FRONTENAC The HONDA FRONTENAC Service Department has a few unethical service writers and mechanics, who work together try to drive up the customer's bill, perhaps for bonus money and other incentives. One time I brought my Honda Accord in to check out the frontend after hitting a pot hole. The service writer told me that it had done serious damage to the front left wheel that would cost about $1,200.00 to fix. I asked to talk to the mechanic, who told me the same thing, but he added a slick "see how the wheel moves when I turn it, trick. These two guys gave off a lot of deceptive nonverbal leaks. I took the car to another shop and they told me that all I needed was an alignment. There was NO other damage, which was also later verified by and ETHICAL Honda dealership. The car ran great after the alignment, and I have never had a problem with the fake mystery damage on the frontend. Another time when I took my Honda to Honda Frontenac, I requested that one service be done, simply replace the splashguard engine cover that is easy to install...and often gets damaged, due to the fact that Hondas sit so low. I was told that it would be done in an hour, but 90 minutes later, still no car. There slick service writer said that they had changed the oil (which I had not asked for). They also took my car apart - everything from cabin filters to brake pads, etc. - looking for things they could do to drive up the bill. They NEVER did put on the splash guard cover, because they were too busy trying to drive up the bill. I was upset, but even more so when the shady, uncaring service writer tried to assure me that it was not my fault...and it was not his fault. What a crock. This jerk did not give a damn about anything, except that I objected to his ruse to drive up the bill. He had the interpersonal skills of a street con, with an attitude. For the record, I have talked to many other Honda owners, who USED to take their cars to Honda Frontenac, but now refuse to go neat the place. Many of them experienced the Honda Frontenac con, where their service department "Accidently" changed their oil and/or lost the customer's service order that clearly stated what the customer wanted when they came in. Many, many customers have heard the same ruse, "Oh, we changed your oil and filter by mistake, but there will be no charge," scam, followed by, "we found a few things that need repair." It's a tired, old hustler scam, where the dealer provides a free inexpensive service, by mistake - "wink, wink" - and the customer feels compelled to let them do a lot of other costly and profitable work, most of which the customer did not come in for. Many of the Honda owners that used to take their car to Honda Frontenac, now take their business elsewhere. None of us will ever do business with these crooked slugs, again, including the purchase of new or used cars from this soiled dealership. These unethical tactics in the Honda Frontenac service department have been going on for well over a year, and are still taking place. Give this place a big miss if you value working with HONEST service writers and mechanics. However, if you know any investigative journalists or friends working at consumer fraud or other regulatory agencies, give them a Hot Tip about bringing a car to Honda Frontenac, so they can document the illegal and unethical tactics being carried out by some of the employees. This dealership deserves all the bad press and fines they can get. You have to figure that the owner and managers have to know about this. They have gotten many complaints. Perhaps, it is the management that is encouraging these sordid tactics in an effort to drive up profits. As this disreputable dealership continues to drive off legitimate customers, expect that the illegal and unethical tactics and pressure will increase - especially against those, who the service writer deem to be easy marks - elderly customers, women, busy businessmen, etc. - in an effort to make up for lost revenues. More

Excellent experience for car purchase Let me start by giving a little premise. I drove down to St. Louis with a couple friends (all of us are of South Asian descent) from Atlanta with a t Let me start by giving a little premise. I drove down to St. Louis with a couple friends (all of us are of South Asian descent) from Atlanta with a thought of buying the car the same day as we come into St. Louis. I wanted a 2016 Honda CRV Ex as it has all the features I liked and I already performed all my research online. I made an appointment and first went to Mungenast Honda and the service was horrible (we waited 20 min before someone came and talked; not even offered a glass of water). It went to the extent that the manager during our negotiations with dealer came down and slammed his card on the table and asked us to buy a used car. Indirectly asking us to leave! I was appalled by this as no one deserves this kind of a treatment (buy a car or not). We then went to Honda of Frontenac and we met our super car dealer/clown Dennis Burkholder. Dennis explained the features of the car really well and told me frankly what I needed and didn't need and worked with me on the price of the car. Dennis made it my most pleasant experience in buying a car. I then went to the finance department and we agreed on an interest rate that was fair to both parties. I am very happy with my purchase as it was my first new car. Also, who can beat free car washes! The Honda of Frontenac people are trained in dealing with diversity and they are very pleasant to talk to. I highly recommend this place to buy a car. More

Nice car! Hello, I recently bought a VW beetle from this dealership that honestly had a great price. My wife still checks prices around town and still didn' Hello, I recently bought a VW beetle from this dealership that honestly had a great price. My wife still checks prices around town and still didn't come close to the price they gave us. Overall it was a smooth transaction and management was very efficient in resolving any of our concerns. More

Good kind service They always serve great and kind. They replaced comfortable chairs recently. Made a better waiting room. While I was waiting, they offered some coo They always serve great and kind. They replaced comfortable chairs recently. Made a better waiting room. While I was waiting, they offered some cookies and fruits. Their service was quite faster than usual. I was happy with their service. More

Fast Work Sales person Patty Robinson was very knowledgeable and was able to find us a new car in record time. We were very satisfied with entire process. Sales person Patty Robinson was very knowledgeable and was able to find us a new car in record time. We were very satisfied with entire process. More

Customer Service I was very satisfied with the service I received this morning. I told him I was leaving on a trip and Bryan was very helpful and professional. I was very satisfied with the service I received this morning. I told him I was leaving on a trip and Bryan was very helpful and professional. More

Purchase of a 2016 Pilot Honda The best new car buying experience that we had. The web conference finance process was great. Nick Johnston was very helpful, friendly, and professi The best new car buying experience that we had. The web conference finance process was great. Nick Johnston was very helpful, friendly, and professional. Referred my father to Nick who also bought a new 2016 Honda CR-V. He is very pleased with his new car. Our experience with Nick went very smooth. More

smooth experience Bought a 2016 Honda Pilot, One of the Best new car buying experiences that i have had in 25 years. The web conference finance closing process was pai Bought a 2016 Honda Pilot, One of the Best new car buying experiences that i have had in 25 years. The web conference finance closing process was painless and efficient. Wendy James was very helpful, flexible and professional. More

Great experience! I just bought a 2015 Honda CRV and the process could not have gone any better! Usually the car buying process is stressful, time-consuming and difficu I just bought a 2015 Honda CRV and the process could not have gone any better! Usually the car buying process is stressful, time-consuming and difficult but at this dealership we experienced none of these. Nick was extremely helpful, knowledgeable and friendly. Any questions we had he was able to answer on the spot and he didn't try to upsell us or trick us into spending more than needed. This was greatly appreciated, as this was my first car purchase!! Thanks again Nick! More