Honda of Frontenac

I did not purchase a car from this dealership due to the pushy tactics of their salesmen. When I went to browse their car selection, they had a team of out of town salesmen there to help the regular salesm pushy tactics of their salesmen. When I went to browse their car selection, they had a team of out of town salesmen there to help the regular salesmen with a promotion. One of these out-of-town salesmen greeted me and was very pushy. He would not tell me the price of any of the cars. How am I to know what cars I should bother test driving if I don't know which cars fall into my price range? I do not believe he knew the cars he was selling anyway since he had just come in from FL for this event. When we went inside the dealership to discuss a car I thought I might be interested in, they wanted me to fill out a credit report form right away, even though I told them I had approved financing through my credit union and would not be getting financing through Honda. It was as though I was not being heard. The Manager then joined the conversation and proceeded to play games with regard to revealing prices and pushing their financing. I got up and began walking out stating (again) that I was not interested in financing. They both followed me to the door, the Manager with a calculator in his hand trying to tell me what he could do for me on monthly payments. It was classic poor service, pushy tactics--why so many people dread the car buying process. While I am hopeful their regular sales force is not this way, I have no way to know if they are or not and my experience did not lead me to believe this dealership has the customer's best interest in mind. More

Pat Carrol is great at hhis job. Takes time to explain the work that will be done on my Ridgeline and after the work was doneall the work that was done. the work that will be done on my Ridgeline and after the work was doneall the work that was done. More

I made a switch to this dealership upon learning that Pat Carroll and Dan Sweigert relocated to this dealership. I previously bought at least 4 hondas from where they worked previously. It is outstanding s Carroll and Dan Sweigert relocated to this dealership. I previously bought at least 4 hondas from where they worked previously. It is outstanding service writers and managers which help to keep and retain customers! Pat is so honest and always has the customer's best interest at heart. He has a very pleasant personality and is extremely curteous. He pulled my car up to the door and even turned the a/c on so it would be nice and cool for me! I cannot think of going anywhere else with this outstanding team working here. Susie & Ray White More

I would give them a 6 if I could. They were so straightforward, no typical "bait and switch" we had experienced at 2 other St. Louis dealers this month. I felt like I was talking to real people. straightforward, no typical "bait and switch" we had experienced at 2 other St. Louis dealers this month. I felt like I was talking to real people. There wan no "manager" in some back area to approve everything. Everything was as planned, or even better. Never had such a pleasant experience with a car dealer. More

We received excellent service from the beginning to the end of our purchase. They made buying a minivan a very pleasant experience and I would highly recommend the dealership. end of our purchase. They made buying a minivan a very pleasant experience and I would highly recommend the dealership. More

I have been pleased with the service given me since I I have been pleased with the service given me since I started doing business with them. I am especially pleased with Pat Carroll, as he takes t I have been pleased with the service given me since I started doing business with them. I am especially pleased with Pat Carroll, as he takes the times to explain before and after what will be done and then goes over the charts and comments made by the service personnel. It is because of Pat that I have switched to this dealership (which is not the closest to my home) for the regular maintenance on my Honda Civic. He goes over everything and enables me to take advantage of special dollars off offers. More

Greg Lane did an awesome job making my experience very positive. He went beyond the norm to ensure I was satisfied. I came in for LOB, transmission fluid change and State Inspection. He mentioned the S positive. He went beyond the norm to ensure I was satisfied. I came in for LOB, transmission fluid change and State Inspection. He mentioned the State Inspection would require an appointment but when he came and gave me the report and bill he actually was able to work that request in as well. I was very pleased with the effort he made to ensure I was a satisfied customer. More

We were treated very respectfully and without pressure. All questions were readily answered, and follow-up action was exactly as promised. A real good experience. All questions were readily answered, and follow-up action was exactly as promised. A real good experience. More

Once again, Honda of Frontenac did an excellent job of exceeding my expectations of service and customer satisfaction. Upon dropping off my vehicle for service, I was contacted in a timely manner by Pat exceeding my expectations of service and customer satisfaction. Upon dropping off my vehicle for service, I was contacted in a timely manner by Pat Carroll. He explained the required repair and gave me a reasonable estimate. They next day when he called to let me know that my car was ready he also informed me I did not need one of the parts and it will cost less than originally quoted. It seems that in the past at other repair shops it often ended up costing more than the original quote so I was surprised and pleased. I really appreciate the honesty and integrity displayed by Pat and the rest of the staff. When I came in to pick up my vehicle, Pat personally retrieved my car and brought it to the door. He even turned on the air conditioning so it would be nice and cool when I got in. I highly recommend this dealer and do not trust my car with anyone else. Thanks again Pat for a great experience. More

Sean was an excellent salesman and made sure that we got all that we needed.We will definitely be buying from him again in the future. all that we needed.We will definitely be buying from him again in the future. More