Honda of Gainesville

I am the actual owner of a 1986 Honda Accord with 439,000 recorded miles. I look for two things with car dealers: 1)CUSTOMER SERVICE 2)MECHANIC EXPERTISE. I have been with Raulerson for 12 years. One doesn't recorded miles. I look for two things with car dealers: 1)CUSTOMER SERVICE 2)MECHANIC EXPERTISE. I have been with Raulerson for 12 years. One doesn't make the mileage or the years that I have on this car without those two ingredients. Recently, I had to have the carburetor replaced. They ordered the part & replaced it in a timely manner. Shortly thereafter, I encountered a minor problem with the idle of the car. Keep in mind that this is not a computerized car where you just plug in a module & off you go. It is more involved that that. I gave the vehicle to Nancy the service writer, & proceeded to the waiting area for some coffee & a doughnut. After a short while I went to investigate the status of the repair. With Nancy helping another customer, I went back & looked through the service back door window. There, I found the Service Director Charlie dressed in a long sleeve white shirt & tie along with the Service Manager Richard also in a long sleeve shirt under the hood of the vehicle correcting the problem. NOW THAT IS WHAT I CALL A KODAK MOMENT. My regular mechanic Larry was out sick. Both gentlemen stepped right up to the plate to remedy the problem. I later found out that both individuals are experts with older Honda Vehicles using carburetor systems. That speaks volumes of what Raulerson is all about. This incident coupled with the years of fantastic customer service & mechanic expertise that they have provided has earned them a 5 star rating by me. More

Overall a pretty good experience. I got a new 2010 Honda Fit. The car is nice and not too expensive. They got the payments close where I needed them and I got afree year of the scheduled maintenance. The sa Fit. The car is nice and not too expensive. They got the payments close where I needed them and I got afree year of the scheduled maintenance. The sales guy was nice,and knew about the car. The finance man had me sign a million papers, but he explained them pretty well. It all could of been faster, but overall, not a bad experience More

They lie. Whatever they say to make the deal is quickly forgotten as they make changes to what was agreed on. GET IT IN WRITING. Too much pressure to make the deal as quickly as possible made me very uncom forgotten as they make changes to what was agreed on. GET IT IN WRITING. Too much pressure to make the deal as quickly as possible made me very uncomfortable. Every day I spent dealing with them the price of the car changed. More

I took my Ridgeline in for a recall repair on the wiring harness. While there the mechanic managed to find that I needed new motor mounts ($550), new rear brakes ($350), replace struts ($600)and other asso harness. While there the mechanic managed to find that I needed new motor mounts ($550), new rear brakes ($350), replace struts ($600)and other assorted items for a total of $1500. I was astounded. I left and took my truck to two ASE rated mechanics and asked them to check these things. None of the above could be verified. The mechanics both reported that other Honda owners had reported the identical repair recommendation, independent of car model or mileage. I did need to have the transmission fluid changed, which I did. Two years ago, I took my 2004 Pilot in for the 60K check up, cost $487 (they changed the oil and transmission fluid). I then drove the car to Flemington, NJ, and noticed oil leaking from the engine. I took it to the local dealer who discovered that Raulerson had not tightened the drain plug on the oil pan. They only wanted $125 for this 2 minute task. After some arguing, we settled for $37 for diagnosis and repair. These are reasons you should be careful buying a Honda from a low rated dealer. More

I was not satisfied. Driving home, the car felt exactly the same as when I brought it in. I'm not sure if they even fixed my car. I would not recommend taking your car here. Very overpriced as well. Came i the same as when I brought it in. I'm not sure if they even fixed my car. I would not recommend taking your car here. Very overpriced as well. Came in with the sparkplug cover and left without it AND it was their "best technician" that worked on my car. More

Intro: We were looking for a New 4x4 small SUV, a Rav4 Intro: We were looking for a New 4x4 small SUV, a Rav4 or CRV class with standard options. Being in FL, stock of 4x4s isn't that great so what we wer Intro: We were looking for a New 4x4 small SUV, a Rav4 or CRV class with standard options. Being in FL, stock of 4x4s isn't that great so what we were looking for is pretty limited. It just so happened that there was this blue 4x4 CRV in stock at the WR Honda dealership that just arrived. I thought to myself what luck given the limited stock of those SUVs in that configuration. The price Charlie quoted me was fair not cheaper. just above hovering around what edmunds.com and consumerreports.org specified. We decided to get the car and I asked to get a new TAG. So they put in the calculation (with taxes) for me what the total cost would be. And I was satisfied with the price overall. Then proceeded to signing papers. (Big Mistake!) When I went to get my NEW tag from the dealership, I owed them more money than I thought I would have. I thought what could have happened? I looked at the bill of sale and to my HORROR that they put in the price for a TAG TRANSFER and put the difference into the car invoice, thus effectively raising the price. At this point I had no choice but to pay for the difference. about $75 Now what I am trying to do, (or given up) was to get at least some explanation why is that so from the people I dealt with. I expected that I wouldn't get my money back, which was not that much (WAY within my purchasing budget) but at least I was hoping they would be gracious to admit the mistake and try to compensate for it (maybe give me a honda hat or something) This "small" (big) detail just really gave a BAD TASTE to the overall buying experience. So far I am happy with my new CRV but to recommend anyone I know to that dealership? HECK NO. Go to coggins toyota in JAX. At least they talk to you fair and square. More

I have purchased several Hondas from Woody Woodward. Buying a car from him is an extremely unplesant experience. My last purchase was the clincher. When we initially settled on a car, he scribbled th Buying a car from him is an extremely unplesant experience. My last purchase was the clincher. When we initially settled on a car, he scribbled the price on a piece of paper which he did not give to me. The day of the sale and pickup of my new car, it was no longer the price on his scribbled piece of paper. A price I could still see written on papers he had on his desk. He now quoted me a higher price. I agreed and wrote out a check. Then, after a few minutes he returned with all the papers and asked me to write yet another check because they had made a mistake. The price was now higher again. Woody is a salesman to be avoided. Unfortunately, I would have to surmise that the management of this establishment supports Woody's salesmanship techniques. Although I use their service department and have almost always had exceptionally good work done, I will no longer be buying Hondas from this dealership. More

I am not saying "Don't go to Wade Raulerson Honda." Several of my friedns bought their cars there and were treated fairly. This is only rating Woody Woodward. Admittedly I was angry with the situatio Several of my friedns bought their cars there and were treated fairly. This is only rating Woody Woodward. Admittedly I was angry with the situation already. I had sent information to Wade Raulerson through the Honda website looking for an emailed quote on a Honda Fit. I marked that I wanted to be emailed. What I got was one email of introduction from 2 different reps followed by 5 phone calls. As I did not want to speak with a rep yet, I didn't call him back. Most people would get the hint after 5. Finally the phone rang while I was in ear shot so I answered. In my anger I told Woody that I had asked to be emailed and I meant that. Then I hung up. A couple minutes later I got an email entitle "No Fit" in which Woody basically told me where I could go. I've been in sales and I know how frustrating customers can be, but you don't do that. You suck it up and apologize for any misunderstanding and you move on. You do this because word of mouth is one of the best forms of advertising. More

I bought 06 Hyundai from Wade Raulerson dealer and used their free oil change service. It turns out they put the oil filter cap wrong and the oil seemed to leak into the engine. within a month of oil chang their free oil change service. It turns out they put the oil filter cap wrong and the oil seemed to leak into the engine. within a month of oil change the engine started to make noise at the start up, so I took it to Hyundai Dealer to get it checked. The Hyundai dealer suggested that there might be some engine damage due to oil leak into the engine as the oil filter was improperly placed. He showed me the picture of the oil leak around the filter and also informed me that there were metal parts floating in the oil pan. When I took the vehicle back to original Honda Dealer, he mentioned that it was Timing Tensioner problem which is a known issue with Hyundai. He informed me that he had gotten it replaced through another hyundai dealer. When I asked for recepit of the service by that dealer, I was told that their computer was down and that the receipt of service will be mailed to me. I took the vehicle back home. The engine still makes noise and the noise now seems to be persistent. Not only did the Honda dealer put wrong oil filter, as it turns out they also made a wrong diagnosis on my car tires and informed me that they were all in good condition which again was not the case as I found out soon when my front tires suddenly burst. More

This is the only Honda dealership in Gainesville. We purchased a 2007 Odyssey from them in June 2007. They are very friendly and easy to deal with, but be prepared to negotiate hard on price. Their or purchased a 2007 Odyssey from them in June 2007. They are very friendly and easy to deal with, but be prepared to negotiate hard on price. Their original quote was quite high. I shopped and researched on the internet and then went back to them and said if you can match this price we'll buy from you for the convenience. Note - this used to be a privately owned dealership with an excellent reputation. This year they have been bought by a bigger group. Now they have a $499 dealer fee (profit) included on all sales and they let a long time service manager go. More