Honda of Jefferson City

If you have the time We arrived early for a 15,000 mile maintenance service (oil change, tires rotated and balanced, alignment check). I asked approximately how long it sh We arrived early for a 15,000 mile maintenance service (oil change, tires rotated and balanced, alignment check). I asked approximately how long it should be and was told someone would come speak with us in a few minutes. An hour later I go to check on the status and someone is just getting in to my car to start the service. An hour later I go to check the status and they finally talk to us for the first time and we discuss my car. We ask about the tire rotation part of the maintenance package and they had no idea what I was talking about so I had to pull up my scheduled appointment to show what was to be done that day. They said to go back the waiting area as it should only take a few more minutes. Yet, another hour later my car still hasn’t moved. Finally the alignment is checked but not until we waited another hour (total of 4) for a simple maintenance service on a 2 wheel drive CRV. The only reason we finally got out of there was because a gentleman from the sales side had noticed us there all afternoon and ask us about what kind of service we were having done. When we told him even he seemed surprised that we were still there and we saw him immediately go talk to the manager. We were not happy with the lack of communication or the time it took for simple scheduled maintenance. We intend to drive the extra distance to Columbia for any service in the future. More

Easy purchase of my new Pilot I Everyone was very friendly. We were greated at the door by my sales representative, Cedric Warren, and we begin deciding what exactly. I wanted. He t Everyone was very friendly. We were greated at the door by my sales representative, Cedric Warren, and we begin deciding what exactly. I wanted. He then showed us a great looking Pilot which we decided to take it. More

Always great communication I have always had good communication from the service department. Whenever I go there they tell me if things are going bad on my crv and then let me I have always had good communication from the service department. Whenever I go there they tell me if things are going bad on my crv and then let me make the decision on fixing it or not. They only problem I would say that I have had is that after the service I get bombarded with emails, phone calls and text of how my service went. I would t mind just an email to take a survey but all the rest is a little too much! More

First visit was terrific Our first visit to the service center was a very pleasant experience. The issues we came for were handled quickly. Friendly employees and a very cle Our first visit to the service center was a very pleasant experience. The issues we came for were handled quickly. Friendly employees and a very clean facility. More

Excellent Service Very helpful and courteous. Appreciated his recommendations and concern. I needed to replace two tires, with the threat of bad weather, and he was w Very helpful and courteous. Appreciated his recommendations and concern. I needed to replace two tires, with the threat of bad weather, and he was willing to make time for my car. More

Great Experience! The whole experience was great from start to finish! My salesman John addresses my needs very well and was very knowledgeable and helpful. I never f The whole experience was great from start to finish! My salesman John addresses my needs very well and was very knowledgeable and helpful. I never felt like I was being sold at all and I felt like he was just there to help me get what I needed. The sales manager was good and Sarah in finance was super helpful also! I will definitely be a return customer! More

Friendly employees Nice and friendly employees, they seemed to go out of their way to keep us happy. The dealership was clean and beautiful. Great coffee. Overall good e Nice and friendly employees, they seemed to go out of their way to keep us happy. The dealership was clean and beautiful. Great coffee. Overall good experience. More

Very helpful and very kind and courteous. Very helpful and very kind and courteous as well. I had a faulty battery and they took care of this for me. I was very appreciative. Very helpful and very kind and courteous as well. I had a faulty battery and they took care of this for me. I was very appreciative. More

Recall Repair I received a recall repair from the Honda headquarters. I contacted the local dealership in Jefferson City and they set up an appointment. They prov I received a recall repair from the Honda headquarters. I contacted the local dealership in Jefferson City and they set up an appointment. They provided excellent service, including the shuttle service dropping off and picking me back up from my office when the repair was complete. Great people to work with! More

Best Experience Possible Eddie "The Green Mile" Brown made buying a used car a walk in the park. I gave him the budget I wanted to stay within, and the vehicles I was interest Eddie "The Green Mile" Brown made buying a used car a walk in the park. I gave him the budget I wanted to stay within, and the vehicles I was interested in and he made everything else fall into place. He approached me outside and from the moment I walked into the dealership from the moment I walked out he was not once pushy or annoyed that I was not the easiest customer. His name was on the door as "Salesperson of the Month" which, Ill admit, was intimidating at first but after spending 10 mins with him I could see exactly why. Eddie could sense that I was nervous about buying a different vehicle and he continuously reassured me that I would not leave unhappy. He was right! Thank you Eddie for the best car buying experience yet and thank you Honda of Jefferson City for taking my hunk of junk off of my hands and getting me into the perfect new (to me) vehicle. I will definitely recommend both Eddie and Honda Jeff City to all my friends and family. More