Honda of Jefferson City

6 Days to get a part, and a radio that won’t work While it may not have been entirely this dealer’s fault, it did take 6 days for them to get a new tire sensor for my 8 month old car. Brought it in on While it may not have been entirely this dealer’s fault, it did take 6 days for them to get a new tire sensor for my 8 month old car. Brought it in on a Friday, and they said due to a Honda training in Calif, they couldn’t talk with the techs, so bring it back Monday, though they thought I had a bad tire sensor. Please note that all (I think) of my warning lights were constantly going off, with a beep for each one, including the one constantly telling me my brakes were not working properly. I brought it back Monday, and the part hadn’t been ordered, so they needed to keep my car till the next day when the part would arrive. They did give me a loaner, which I really appreciated. On Tuesday I called and they said the part hadn’t come in yet, but it for sure will be in by Wednesday. I called Wednesday, and surprise, the part still had not come in yet. I was upset and let them know, and they said they had reordered the part and for sure it would be in Thurs, which it was thankfully. So 6 days after I first brought my car in and the problem identified, they got the part in and fixed it. Also my sun visor had a rattle which they looked at and fixed, but the first time I tried to swing it to the side, while driving down the highway of course, it fell off and landed in n my lap. Which made me jump a bit. Not a good thing while driving down the highway. And the third problem, yes third, is that my radio has never worked right and keeps freezing. After the first time I brought it in they said they updated the software, but video the problem if it recurs so we can see it. I took lots of videos, and emailed them to the dealership. They said a software update would fix the problem. Of course it didn’t. It was glitching the next day, so I have to now bring my car in for the third time so I can hope that maybe I will then get a fully functioning radio/entertainment system. A working radio should not be so difficult to provide in a $24,500 car, or any car really. It’s sort of a basic requirement. More

2005 Element Service Had to make late week service appointment for my 2005 Element. Got right in and problem confirmed. Parts available next day so they let me know. Fixed Had to make late week service appointment for my 2005 Element. Got right in and problem confirmed. Parts available next day so they let me know. Fixed on time and under the estimate. More

Friendly and helpful Careful explanation of general work to be done during oil change and tire rotation plus systems inspections. I felt free to ask questions and was not Careful explanation of general work to be done during oil change and tire rotation plus systems inspections. I felt free to ask questions and was not rushed. Informational discussion after service about tires and brakes on service summary. Very pleasant service advisor. More

Excellent Customer Service and Dealership Everyone was friendly, courteous, and helpful. The knowledgeable staff made the process of choosing and buying a new car smooth and easy. I would reco Everyone was friendly, courteous, and helpful. The knowledgeable staff made the process of choosing and buying a new car smooth and easy. I would recommend the dealership to anyone. More

Great experience Great service experience. Chris was friendly and helpful. This was my first service experience with my new HONDA. He identified a recall and that t Great service experience. Chris was friendly and helpful. This was my first service experience with my new HONDA. He identified a recall and that too was handled while I was there. More

No Pressure! I recently bought a previously owned Mazda CX-9 with Kurt as my salesman. I originally went to test drive another car that I had seen on the website. I recently bought a previously owned Mazda CX-9 with Kurt as my salesman. I originally went to test drive another car that I had seen on the website. I ended up test driving 4 different vehicles. Kurt was friendly, patient, informative and helpful in the process. This was the most pleasant vehicle purchasing experience I’ve ever had. The show room was very clean and comfortable. The other staff who came by were friendly. More

Pleasant sales experience. Purchased a 2017 Corolla over the internet. The sales group was pleasant and not too pushy. I purchased what I wanted and a great price! Purchased a 2017 Corolla over the internet. The sales group was pleasant and not too pushy. I purchased what I wanted and a great price! More

Awesome service They went above and beyond to get my fiancé a newer ridge line they were amazing John and Troy both. I’d recommend anyone I know to got to them They went above and beyond to get my fiancé a newer ridge line they were amazing John and Troy both. I’d recommend anyone I know to got to them More

Amazing service First time service with them. Tyler was very informative and friendly. Had an oil change and tire rotation. They also curtesy checked one of my dash l First time service with them. Tyler was very informative and friendly. Had an oil change and tire rotation. They also curtesy checked one of my dash lights. Time took exactly as expected. Best experience I’ve had with an auto service. More

Meh, not great And oil change it was told it would be 35 to 40 minutes took an hour and a half and then cost more than I thought and couldn’t pull out of the garage And oil change it was told it would be 35 to 40 minutes took an hour and a half and then cost more than I thought and couldn’t pull out of the garage when it was time to go because the attendant said all should be out in just a minute so just wait even longer than I had already had More