Honda of Jefferson City

Great Service It was prompt - drove in, got out, signed a paper (work was a recall and free), offered a ride It was friendly - voices and faces showed a concern fo It was prompt - drove in, got out, signed a paper (work was a recall and free), offered a ride It was friendly - voices and faces showed a concern for my welfare It was helpful - I took the opportunity while my vehicle was being serviced to discuss a situation that had been ongoing since I bought the car last February. They understood my situation with dealing with two prior employees and moved as fast as they could to rectify it. I will be back because of that! More

Customer service Our service adviser did an excellent job. I appreciated the time he took to investigate exactly what our Acura B1 and 6 requirements meant and what n Our service adviser did an excellent job. I appreciated the time he took to investigate exactly what our Acura B1 and 6 requirements meant and what needed to happen to accomplish the required work. He was very helpful in all ways! I would prefer to deal directly with a service adviser when scheduling maintenance to the car as they understand more what the requirements are verses the assistant/scheduler that is now in between the service adviser and the customer. She did not seem the have the knowledge to know how to put the required information into the computer that was necessary for the service adviser to know exactly what I was asking to have completed. But I know sometimes change is hard and we have been loyal Honda customers for over 20 years at this dealership and have been pleased with the level of service all through the years. We are especially pleased to see Michael back. More

Great experience Very courteous, quick, and knowledgeable, The team at Honda changed my air bags from the recall in a very timely matter. I would recommend them to e Very courteous, quick, and knowledgeable, The team at Honda changed my air bags from the recall in a very timely matter. I would recommend them to everyone. More

Quick and honest N/A Normally I don't like reviews and since nobody is perfect and everyone can always do better, I rarely give perfect scores. However, this visit was N/A Normally I don't like reviews and since nobody is perfect and everyone can always do better, I rarely give perfect scores. However, this visit was that good and was due mostly to our service advisor, Kent Hager. More

Always very welcoming I came in to get a new tire after having a flat. That's never a fun experience, but Keith was very knowledgeable and helpful about the whole process. I came in to get a new tire after having a flat. That's never a fun experience, but Keith was very knowledgeable and helpful about the whole process. I dropped off my car before work, was shuttled straight to work on the other side of town, and the shuttle was waiting to pick me up when I got off work at 5:00. I'll be keeping an eye out so I don't hit any more road hazards and get another flat, but if I do, I know where to go :) More

Top-Rate Service Advisor Kent H. is a top-rate service advisor, always prepared to deliver expert service advice. We make it a point to request him by name. Folllwing our most Kent H. is a top-rate service advisor, always prepared to deliver expert service advice. We make it a point to request him by name. Folllwing our most recent service visit we noticed a highly unusual, unexplained, and sizeable blemish (curb rash) on one of the wheels. Kent was quick to summon the service technician. Though the service tech was not very helpful, I very much appreciated Kent's attentiveness. More

Had to wait 15 minutes for someone to come to desk to pay my I had to wait 15 minutes for someone to come to desk to pay my bill and get my car. Had to return because tire pressure was not reset and light went o I had to wait 15 minutes for someone to come to desk to pay my bill and get my car. Had to return because tire pressure was not reset and light went on in my car. After second visit, car settings were not reset and it took another 15 minutes in parking lot for me to reset. More

Friendly people, but slow on follow through I would have to say that follow up for anything that they don't have parts for on hand is off. I have been waiting for 5 days for a part that was s I would have to say that follow up for anything that they don't have parts for on hand is off. I have been waiting for 5 days for a part that was supposed to be there the next day. I have also had to repeatedly call back to see if the part came in. Also since they have outsourced most of their contact numbers it takes a bit longer to get through to the onsite service department. More

Opposite of what I've usually seen I had an appointment scheduled for maintenance. Oil and filter, tire rotation, air filters. Started with one person and ended with another. First pers I had an appointment scheduled for maintenance. Oil and filter, tire rotation, air filters. Started with one person and ended with another. First person said they would come show me the filters and I could decide if I wanted to change them. Half way through the service, another man who I hadn't talked to before came and showed me to my vehicle up on a lift. He stated my tires were bad and that all four needed changed today. I saw tread, no exposed wires, etc. I felt I had a few more months left. He was very pushy. Price quoting me $120 for the same exact type of tire with over 60k miles on it. This is a leased vehicle. When I get new tires, they aren't going to be top of the line since I will only have the car for another two more years. I asked him to continue with the tire rotation and I would look into tires at another time. Not what he wanted to hear. Then I noticed my car parked next to the service center for over 20 minutes. I peeked into the service department to see the man I was taking to texting on his phone. So I sat and waited for 20 minutes while my vehicle was already done before the man came to get me. When I asked him if they had replaced my air filters he told me that the service techs didn't even check, even though I specifically asked for it when I made the appointment and was even confirmed with the first man that I spoke to. Too bad he didn't stay with my case until I left or I'm sure that I would have had a better outcome. At that point I paid for my oil change and left; I had had enough. More

Worst dealership experience by far!!! Worthless!!! Recently purchased a car from this location. Hands down worst dealership I've dealt with. Made a deal with me then came back and tried to charge me $2 Recently purchased a car from this location. Hands down worst dealership I've dealt with. Made a deal with me then came back and tried to charge me $250 more. Had to bicker with them just to get a full tank of gas. Service is horrible. Service managers aren't advisors, they're clueless. Mechanics were telling advisors what to do. Mechanics did this with my car and when the service didn't fix the problem they tried to blame it on me. Service is so bad they screwed up putting slash guards on my car. Finally, to cap off the worthless dealership I caught the service advisor joy riding in my car when it was supposed to be being serviced. Clueless managers all around. Save yourself the trouble. More