Honda of Jefferson City

Bad Recall Experience Called the service center to schedule to get my 2 recalls taken care of on the pilot. Says he has to order the parts (airbags), ok great. They call me Called the service center to schedule to get my 2 recalls taken care of on the pilot. Says he has to order the parts (airbags), ok great. They call me back a few days later saying the parts are in and I schedule an appointment. All great so far. I show up at my appt time to drop the car off. Recall paperwork in the mail said one side would take 30 mins and the other side would take 48 mins. Service advisor says it'll be 3 hours. They drop me off at the mall, great service, for what it's worth. Service advisor calls me 1 hour later to say they completed the complementary inspection and it needs brake pads....xxx. I'm there for a recall not an excuse for you to find more work to be done. So 1 hour of my time was wasted, he calls back about 45 mins later and says they got the driver side done but the passenger side parts were not ordered/misplaced and I'll have to come back another day to get that done. I told them that since I live 60 miles away that was fine but they'd be paying for my gas the next time, at the least. Once again I am disappointed with a local service center/shop. Probably why I do all the work I can myself, at least then I know it's done right. More

Always good in prior year transactions but not this time. We are very disappointed with our latest experience. Follow up by the staff has been terrible. We have made several calls to request information and We are very disappointed with our latest experience. Follow up by the staff has been terrible. We have made several calls to request information and nothing comes. Yesterday we got a letter about our2011 CRV which we have not had for several years. When we called the number as suggested in the notice we were sold a long term maintenance contract (which we do not want). It was very expensive and we did not get a return on our previous contract. More

Oil Change, TIre Rotation and Recall fix I gave a five, BUT, I gave service technicians a new e-mail address-but not updated and wrong cell phone is still listed. Please update my records as I gave a five, BUT, I gave service technicians a new e-mail address-but not updated and wrong cell phone is still listed. Please update my records as I provided. The technician took my cell phone number to call when Pilot was ready, but again, they called wrong cell phone # (my husband's) even though I had given them my correct cell phone number to call. When I called in to schedule the oil change, they had a difficult time finding my vehicle, even though I bought the vehicle from you and already had the oil changed. The record was listed as Germaine Harry. Harry is my husbands name, Our last name is Renn. Records updating could use some work. Thank You. Other than that - I Love My Pilot!!! More

Review A complicated job was worked through successfully on short notice in spite of an unforeseeable setback. Honda Odyssey 75K maintenance and timing bel A complicated job was worked through successfully on short notice in spite of an unforeseeable setback. Honda Odyssey 75K maintenance and timing belt change. Bye. More

Recall The purpose of my visit to Honda of Jeff City was in response to an airbag recall notification. From my initial contact with Keith Hanson, through dea The purpose of my visit to Honda of Jeff City was in response to an airbag recall notification. From my initial contact with Keith Hanson, through dealings with Mike Soukup and Emily, this was one of the most pleasant experiences I've encountered at any dealership. My compliments to this business. I had considered going to Columbia but, on a whim, I called both dealerships and after talking with a rep from Columbia I heard the fat lady singing. I reside approximately 40 minutes from both cities but without hesitation Honda of Jeff City will be my destination. More

TCS light on Mr. Hager was polite, friendly and explained work performed and additional work needing done. Appreciated friendly courtesy van driver. Thanks for p Mr. Hager was polite, friendly and explained work performed and additional work needing done. Appreciated friendly courtesy van driver. Thanks for performing repair in an expeditious manner. More

Service Kent Hager has always been the friendliest, nicest person we've ever dealt with. Always explains everything in detail. We hope he is always there for Kent Hager has always been the friendliest, nicest person we've ever dealt with. Always explains everything in detail. We hope he is always there for us to deal with. More

Oil change Was able to drop off my car and have it serviced while I went back to work. Great group of guys! My car was complete in a very timely manner. Was able to drop off my car and have it serviced while I went back to work. Great group of guys! My car was complete in a very timely manner. More

Oil change and warranty work Getting the service and warranty work didn't take too long, bad thing is they found the rattle, it was fixed when I left the dealership, but later tha Getting the service and warranty work didn't take too long, bad thing is they found the rattle, it was fixed when I left the dealership, but later that day it came back. The rattle isn't their fault, just wish a newer car like mine would not already have rattles. More

Great place to go! I always have a great experience with this service center, where I get most of my maintenance done (my dad does some of it, too). I've come to trust I always have a great experience with this service center, where I get most of my maintenance done (my dad does some of it, too). I've come to trust them and always feel like they give me an honest assessment of what needs to be done and when. I never have trouble getting my car in & it never takes longer than it should (I usually drop it off in the morning and pick it up around lunch - even though it's usually been done for a while by then). More