Honda of Jefferson City

Always great I called for an oil change and they scheduled me for the same day, as requested. Service took a little longer this time but everyone was very pleasant I called for an oil change and they scheduled me for the same day, as requested. Service took a little longer this time but everyone was very pleasant, helpful and professional--as usual. More

Great Customer Service The guys in the Service Center provide great customer service. I have been there twice now and can say I have never had better customer service at an The guys in the Service Center provide great customer service. I have been there twice now and can say I have never had better customer service at any other dealership. From the time I drop my car off to the time they walk me to my car when I leave I feel like they are making my visit and vehicle their priority that day. Thank you Brian for going the extra mile! More

Monthly maintenance For years we have brought our car to Honda for servicing whhich is an hour drive for us. Our mechanic has always been honest and upfront with what nee For years we have brought our car to Honda for servicing whhich is an hour drive for us. Our mechanic has always been honest and upfront with what needs to be done. Everyone we encounter has been very friendly. More

too many mistakes While we love our Honda -- we are very disappointed in the service we received at the dealership. There were many paperwork errors that had to be co While we love our Honda -- we are very disappointed in the service we received at the dealership. There were many paperwork errors that had to be corrected, also they promised to detail the vehicle upon purchase but we had to take it back the next day as the "detail guy" had gone home ( we were told for the evening). When we took the vehicle back for the detailing we were made to wait over an hour, then all they had done was to wash the exterior of the car. The inside was dirtier after the detailing than before as they tracked their residue from their white gravel into the car, they also had clearly smoked inside the car - and neither of us are smokers or have friends / family that smoke. Additionally the dealership had stated they would provide us with the rubber floor mats we asked about and then have still not provided these to us. More

Good dealership The employees were very nice and helpful and knowledgable. They got me in and out quickly. I got my car here and I'll continue to have them servicing The employees were very nice and helpful and knowledgable. They got me in and out quickly. I got my car here and I'll continue to have them servicing it. More

Purchase of a new car Great experience with my first car purchase. Shopping for a car was always stressful, but at Honda of Jefferson City, I was able to find the car that Great experience with my first car purchase. Shopping for a car was always stressful, but at Honda of Jefferson City, I was able to find the car that fit me. I really appreciate the experience. More

Nobody knows what is going on I talked with at least 6 different people during a 2.5 week struggle to get a new car. Nobody relayed any of the previous discussions to whomever I w I talked with at least 6 different people during a 2.5 week struggle to get a new car. Nobody relayed any of the previous discussions to whomever I was now talking to. My address was incorrect in their database, when I was at their location I corrected it, when I bought my car I had them mail the title to my work address - nope, it went to the wrong address from earlier. I heard a couple different stories on the availability of my car from them, there seems to be no communication between people that work there, and you have to force the issue to hear anything from them. More

Filthy Interior This is my 5th repeat purchase and we love the Odysseys. Will keep coming back. Would have rated a 5 star experience except the interior of the brand This is my 5th repeat purchase and we love the Odysseys. Will keep coming back. Would have rated a 5 star experience except the interior of the brand new van was layered with dust. We hope the dealer will update policies to be sure interior cleanliness is checked in the future. More

honda service I was very pleased with the service I received. Everyone was very friendly and professional. The service was fast and they did a great job they als I was very pleased with the service I received. Everyone was very friendly and professional. The service was fast and they did a great job they also cleaned up after themselves very well. I was impressed with how family oriented they were they even opened the doors for me because I had small children. The only downfall was that I thought the price was a bit high. More

Tire/wheel noise back of car I noticed some noise in the rear driver side tire/wheel. It almost sounded like a wheel bearing was going out. After a quick diagnosis, Kent Hager, my I noticed some noise in the rear driver side tire/wheel. It almost sounded like a wheel bearing was going out. After a quick diagnosis, Kent Hager, my Service Advisor, replaced the back axle which was covered under warranty. It was completed when promised. Even though I bought my Honda from another Dealership, Kent's earned my trust and I will continue to have him care for my Honda. More