Honda of Jefferson City

Fear tactics and deceptive selling Brought our Honda in for requested service. Received a call reporting my brakes only had 3mm left. I said thanks I'll consider it, then was told it wo Brought our Honda in for requested service. Received a call reporting my brakes only had 3mm left. I said thanks I'll consider it, then was told it would be down to 2mm in 1000 miles and it would be a safety concern. Then when I picked it up I was told that the brakes were metal on metal and unsafe and was told to "sign here" sternly. I guess the last 3mm must have worn off as it sat in the service department? Oddly the brakes were 6 mm when new, and have not worn at a rate of 1mm per thousand miles (considering I've had them WELL over 6000 miles) nor would they be "unsafe" at 2mm. In fact they will pass MVI at considerably less than 2mm. I probably should also mention that upper management should be reviewing sales tactics because the opening began with telling me I need a power steering flush, brake fluid flush, and brakes. Then without taking a breath (phone conversation) the salesman suggested the brakes as the fluids were not important. Really? Why mention them then? Is it because you are supposed to push them but have no confidence in the sale so you immediately back off and try for the lesser sale? Result, you shot yourself in the foot and decimated your own integrity by suggesting a repair, then stating it's not important...shouldn't that be MY decision to make? I am very impressed (in a bad way). More

maintenance Quick, complete and professional . The 25 word minimum is awkward to work with. I am satisfied as a consumer, but cannot give a professional evaluati Quick, complete and professional . The 25 word minimum is awkward to work with. I am satisfied as a consumer, but cannot give a professional evaluation. Thanks for the opportunity. More

Great Personal Attention Great service on my car. Liked having a personal service manger who will assist me each time. Also he resolved a long standing situation. Happy cu Great service on my car. Liked having a personal service manger who will assist me each time. Also he resolved a long standing situation. Happy customer! More

Honda Ridgeline Service Service was great. All concerns were addressed and corrected during my service appointment at Jefferson City Honda conducted on January 7, 2016. T Service was great. All concerns were addressed and corrected during my service appointment at Jefferson City Honda conducted on January 7, 2016. Thank you much! More

Great Customer Service The staff is always personable and friendly. Have never had any issues is the service department or when buying a vehicle from the Honda dealership. The staff is always personable and friendly. Have never had any issues is the service department or when buying a vehicle from the Honda dealership. More

Oil change experience When I got there I asked how much the oil change would be and noticed it had gone up from the last time. When the man that was helping me explained th When I got there I asked how much the oil change would be and noticed it had gone up from the last time. When the man that was helping me explained that I was getting 2 oil changes I questioned him on why that was because I didn't ask for 2. He said that now they are on a new system and whoever I talked to put me down for that amount. Since I told him I didn't need 2 he changed it and the price came down. I think whoever is taking these calls for oil changes may need to be trained on how to take the order. I would hate to think the Honda dealership is trying to get extra money out of people without them realizing it! That makes for very bad business! More

oil change on time, quick, gone. Service guy friendly. Bought the car here in 2012 and have had it serviced here ever since. No cross threaded bolts or leaks. on time, quick, gone. Service guy friendly. Bought the car here in 2012 and have had it serviced here ever since. No cross threaded bolts or leaks. More

Door Repair I brought my van in for repair, was able to get in very quickly and without issue. The services guys are always nice and helpful. I brought my van in for repair, was able to get in very quickly and without issue. The services guys are always nice and helpful. More

Warranty work Excellent service department!! Kent went above and beyond to find out the issue with my vehicle. Very professional & couteous. I would recommend this Excellent service department!! Kent went above and beyond to find out the issue with my vehicle. Very professional & couteous. I would recommend this service center to others. More

Oil change Fast, friendly service. Knowledgeable service rep. Right on schedule with my appointment time. I will definately bring my CR-V back here for all of Fast, friendly service. Knowledgeable service rep. Right on schedule with my appointment time. I will definately bring my CR-V back here for all of my maintenance needs, More