Honda of Jefferson City

If I could give this dealership negative stars I would. I’ve been waiting 15 days in counting for my vehicle. The finance department is a complete joke, I was even told that the delay was because they do s I’ve been waiting 15 days in counting for my vehicle. The finance department is a complete joke, I was even told that the delay was because they do so 1,000 cars a month and it takes time to do the paperwork. Mind you I was already pre approved, all they had to do is fax their information to my bank and couldn’t even do that. In the middle of the transaction the guy working my loan went on vacation!!!!. I wasn’t notified of any progress on my file, I’ve had to call the dealership over 20 times and most of the time being put on hold for a continues ring with no answer. Thank god for Rich!! If it wasn’t for him, I’m not sure if I would even get the car at all. By the way I’m still waiting!!! I’ve don’t everything I was suppose to do and I haven’t been compensated one bit for my time and effort. I had to rent a car in between waiting for the car I purchased and now I have to pay more for it to be delivered to me because of the finance team incompentence. I WILL NEVER BUY A CAR FROM THIS PLACE EVER AGAIN AND I PLAN ON WRITING THIS REVIEW ANYWHERE I SEE THIS DEALERSHIP NAME. More

Kent took excellent care of the service needs of my van within a reasonable amount of time. I appreciate the detailed Followup report on my van’s condition after my appointment. within a reasonable amount of time. I appreciate the detailed Followup report on my van’s condition after my appointment. More

I had a really great experience. I was treated with respect, and not like an idiot. My concerns about my vehicle were listened to and inspected rather than brushed off. My time was also taken into cons respect, and not like an idiot. My concerns about my vehicle were listened to and inspected rather than brushed off. My time was also taken into consideration as I was offered a shuttle ride to any place nearby. I was also given a courtesy call about the cost of the repair and the remaining time to fix the issue once it was identified. Honestly, this type of service makes me want to be a loyal Honda customer. More

I recently moved and am happy to say the transition to the dealership here in Jefferson City went very smooth. The service advisor was able to help with my service agreement from FL. I was very pleased. the dealership here in Jefferson City went very smooth. The service advisor was able to help with my service agreement from FL. I was very pleased. More

Not very happy at all. We feel ripped off, and that is after waiting over 3 hours. We called and asked if they had time to look at our pilot the same day and they could. We had a slow tire leak, our re after waiting over 3 hours. We called and asked if they had time to look at our pilot the same day and they could. We had a slow tire leak, our rear ac blower was not working and I said our dash kept saying check fuel cap. I told the service guy every thing and that my check gas cap had Just went away. He said it takes 6 key cycles after refitting the gas cap for the error to clear if everything is good and I said great. I thought well 1 less thing. The service guy never said anything about taking more than 3 hours and charged us for a evap system test. I felt that this was not necessary since the error went away and he himself said it takes 6 key cycles to clear. Then he tells us that if it keeps up, and this was only the first time we ever saw this error, to replace the gas cap. A new gas cap is $50, he charged us $80 for the evap test. We complained saying that doesn’t seem right and he said well he didn’t charge us for the 3 hours that we were there. We are very disappointed. This is our second Honda and after decades of service at Honda I am afraid we will not go back. More

Financial person was testy and a little rude when we did not buy an extended warranty. He was also pissy when we made him change the 72 months to 60 months. Sales person m, Wes, was great! not buy an extended warranty. He was also pissy when we made him change the 72 months to 60 months. Sales person m, Wes, was great! More

Kent in Service does a great job taking care of me. I was in and out quickly. I appreciate all that they do. Thanks Honda! in and out quickly. I appreciate all that they do. Thanks Honda! More

I appreciate the ease of making appointments.when I need them and the thorough service. Bryce in the service department always seems to go the extra mile! them and the thorough service. Bryce in the service department always seems to go the extra mile! More

Honda of Jefferson City called and let me know I had a recall on my car, they schedule my appointment while we were on the phone. A day before the appointment they called to verify my parts where there an recall on my car, they schedule my appointment while we were on the phone. A day before the appointment they called to verify my parts where there and verified I was going to be able to make the appointment. While I was there I had my car serviced, they recommend some additional services that I went a head and okayed. Tyler keep me up to date on the progress of the work. My car was repaired and serviced as requested. Satisfied Customer! More

I come to this Honda dealer for one reason, my service manager, Kent Hager. He knows the business inside and out and advises me appropriately! manager, Kent Hager. He knows the business inside and out and advises me appropriately! More