Honda of Kirkland

Purchase Experience was 5 star. Very helpful and demonstrated a high degree of integrity. Especially commendable in the aggressive 2022 market. In contrast, service experience has Very helpful and demonstrated a high degree of integrity. Especially commendable in the aggressive 2022 market. In contrast, service experience has been dismal. Maybe this is a reflection of the overarching issue all companies are having retaining employees, but the level of communication from the service techs has been 1 star. In two encounters over the last 6 months, my experiences include: First Visit: False promises about when my car will be ready, ( to the tune of two days late for what was to have been a 1 day recall project), lack of communicating regarding these delays( which if communicated to me would have been no issue.) Not returning my calls or texts about when my car would be done. Performing work I did not authorize ( doing a service call when I was in for recall fix only) . 2nd experience: Failing to call me with a quote and then doing the work as if they had authorization. Failing to return my calls or texts once I let them know I had concerns about the issues above. In general, even beyond those experiences noted above that didn't go exactly as I would have liked, when I called to get an appointment this last visit , I was told they were booked up for two months. They were gracious enough to fit me in earlier ( Thank you) but seriously, Two Months? Who can wait two months to get their car fixed? It feels like things just need to get " tuned up" , excuse the pun, in the service dept. Develop stronger processes for notifying customers and documenting them , not counting on a tech to reach out to "their" clients. In the end, the Dealership and Service Dept. needs to be the ones responsible to get the communication right. Get enough employees to do justice to the customers who's trust you won by being a great sales team. More

Jackie and the team was very accommodating, patient and caring. Jackie took extra time to make I was comfortable with my purchase! caring. Jackie took extra time to make I was comfortable with my purchase! More

This has been our 3rd time working with Jacque and like always, it has been an absolute joy and easy process. She is very precise and helps us to get what we need. Will always go back to see her when we ne always, it has been an absolute joy and easy process. She is very precise and helps us to get what we need. Will always go back to see her when we need another vehicle! More

Jacque was kind, pleasant to work with, answered all of our questions, and quickly addressed one of our concerns. She did NOT pressure us in any way, which was quite welcoming. Thank you Jacque. our questions, and quickly addressed one of our concerns. She did NOT pressure us in any way, which was quite welcoming. Thank you Jacque. More

Very happy and satisfied working with Jacque and Honda of Kirkland in purchasing our first car in the US. The entire buying process was smooth and special thanks to Jacque who made sure I had all the informa Kirkland in purchasing our first car in the US. The entire buying process was smooth and special thanks to Jacque who made sure I had all the information which helped in deciding my car. I would definitely recommend Honda of Kirkland and Jacque as sales person to our friends looking for car purchase. Thank you! More

Polo was so great to work with. He made sure we are updated on the status of our car until it arrived after a month of waiting. Very happy with his communication. Highly recommended He made sure we are updated on the status of our car until it arrived after a month of waiting. Very happy with his communication. Highly recommended! More

I buy a vehicle every 18 months. This dealership, in particular, Justin Sobchuk (Finance Director) was AWESOME! He made everything come together quickly, working through hurdles. M This dealership, in particular, Justin Sobchuk (Finance Director) was AWESOME! He made everything come together quickly, working through hurdles. Matthew Hickman was my salesperson, but I dealt primarily with Justin. I highly recommend Honda of Kirkland and would absolutely recommend them to friends, family, and co-workers. Best.Ever. More

Rich Kim was an amazing service Technician. He did a great job in helping us out with the service requirements and went all the way to give us a great advice of what was needed.Will highly recom He did a great job in helping us out with the service requirements and went all the way to give us a great advice of what was needed.Will highly recommend him for future customers going to Honda of Kirkland.He deserves "The Best Employee award". More

Went out of their way making me comfortable in the process. Kudos to Jacquie in particular. She ably accommodated an illiterate (IT wise) dinosaur with good humor making my entire experience the best. process. Kudos to Jacquie in particular. She ably accommodated an illiterate (IT wise) dinosaur with good humor making my entire experience the best. Thanks. More

It was an amazing exprience and Jag is very accomodating to customers .. He makes the process really smooth . He is very helpful and friendly . He listen. Whatever questions you ask he has a accomodating to customers .. He makes the process really smooth . He is very helpful and friendly . He listen. Whatever questions you ask he has a good answer .He helped clarify many questions as much as he can . I can recommend him to a friend . Good thing that he is the who assist us . Great service expirience . Patient and helpful in helping us find what we are looking for . . I'm happy for that . Great customer service. He is very honest if he dont know the answer he will consult it to his mentor . Thank you for your good service . More