Honda of Kirkland

Overall, an outstanding experience—my CR‑V handles beautifully and delivers impressive fuel efficiency. A special thank you to Victoria for her patience, thorough answers, and positive attention to ev beautifully and delivers impressive fuel efficiency. A special thank you to Victoria for her patience, thorough answers, and positive attention to every concern. More

Sid Eng was great to work with for the purchase of my 2025 Civic Hybrid Hatchback through the Costco Auto Program. Good communication, timely, and without any pressure. Highly recommended. 2025 Civic Hybrid Hatchback through the Costco Auto Program. Good communication, timely, and without any pressure. Highly recommended. More

Scott was helpful and thorough throughout the process. Very happy with my new hybrid Honda Accord. Very happy with my new hybrid Honda Accord. More

I highly recommend Honda of Kirkland, and especially Jason, for anyone in the market for a new or used vehicle. The level of professionalism, customer service, and care I experienced made the entire pro Jason, for anyone in the market for a new or used vehicle. The level of professionalism, customer service, and care I experienced made the entire process enjoyable and stress-free. I also want to thank Memo in Finance department, making sure he gave me the best deal and more for my car! More

The dealership was very professional and staffs were friendly. Scott Mortara helped us to find a perfect car that we were looking for. He kept us well informed about our new CR-V. Thank you so much for friendly. Scott Mortara helped us to find a perfect car that we were looking for. He kept us well informed about our new CR-V. Thank you so much for your help Scott. More

Friendly, willing to make it work with your budget, and great communication.Did not try to pull any gimmicks. great communication.Did not try to pull any gimmicks. More

Attentive team, understood my needs and made the car trade quick, safe, and satisfying.Thanks trade quick, safe, and satisfying.Thanks More

Great customer service. Kelvin listened to me, my stories and pointed me to the car I really wanted. He and the Sales Manager Joe make a good team. This dealership was very Kelvin listened to me, my stories and pointed me to the car I really wanted. He and the Sales Manager Joe make a good team. This dealership was very busy at the end of March, but still managed to make me feel special. Thank you More

I was passed around a few people for the total purchase. As this was done completely over the phone, it was understandable. The only thing I can criticize is that no documents were sent electronically. Docu As this was done completely over the phone, it was understandable. The only thing I can criticize is that no documents were sent electronically. Docusign and email work great for many forms and it took a few extra day (around 10) to clear up the deal due to this. Everyone there was super helpful though. I will definitely be looking at Honda of Kirkland again. I commend the sales staff and Barbara especially. Her diligence made all the difference. More

1. Took my Honda Pilot in for a service around 8 AM Tuesday, B1237 service and 3 additional issues. Since I have extended warranty, asked to see if the repairs would be cover and go ahead if they were. Tuesday, B1237 service and 3 additional issues. Since I have extended warranty, asked to see if the repairs would be cover and go ahead if they were. 2. No update until 3:30 PM so I checked. Got a reply at 4:30 PM that shop was backed up and it would be tomorrow. 3. No update on Wednesday so checked again. One issue was due to a recall service done wrong (same dealership), so they were fixing it. Other 2 issues they were waiting for extended warranty company. 4. Got a message on Thursday that warranty company approved the 2 repairs and it would take until Friday. Mentioned that I needed the car by 4 PM Friday for a scheduled event and was told that it would be OK. 5. Got a message on Friday 1:30 PM that the car is ready to pick up, so I dropped off my wife before going to pick up my daughter. 6. Got a call from my wife that the 'service advisor' working on Tuesday took a day off on Friday without any notes, and I was fully charged for 2 repairs. It would take 'a couple of hours' to call extended warranty company again. 7. No update until 4 PM, new 'service advisor' call went to voice mail. So I had to drop by. 8. Was told that warranty company approved the repair, but it would take '20 minutes' to redo the paper work. 9. Got my car out at 5:30 PM and was very late for my event. As a Honda customer since 2001, my next car will be a Toyota. More