Honda of Kirkland

Great experience at Honda of Kirkland We were in the market for a new car. Stopped into Honda of Kirkland and Alex G. was a wonderful resource. He answered all our questions, was friendly We were in the market for a new car. Stopped into Honda of Kirkland and Alex G. was a wonderful resource. He answered all our questions, was friendly and helpful-made the process as pleasant as possible. More

First time leasing. This was my first time leasing a car and by the time I got home and read over the paperwork and read online how leasing works, I realized how badly I This was my first time leasing a car and by the time I got home and read over the paperwork and read online how leasing works, I realized how badly I got ripped off. They also basically stole my trade in. I will never buy another vehicle here and will never recommend them to anyone. More

Quick honest service Excellent service from the minute I pulled up. Returning to Kirkland Honda from Bellevue Honda is very eye opening. Glad to be back. I do however wish Excellent service from the minute I pulled up. Returning to Kirkland Honda from Bellevue Honda is very eye opening. Glad to be back. I do however wish records from other dealers could be accessed by current advisor at time of appointment. More

Oil change and tire rotation at 10,000 miles The young man helping me, Ryan, was very professional and helpful. He re-set my clock from day light savings time to regular time when I told him I d The young man helping me, Ryan, was very professional and helpful. He re-set my clock from day light savings time to regular time when I told him I didn't know how to do it. And he got my car into the service appointment promptly. He also found a $10 off coupon on line (that I didn't know anything about) and applied it to my bill, which is something I really appreciated. The only hitch in my experience, and it was not Ryan's fault at all, is that when the car was finished and Ryan said he would drive it around for me to pick up, the car had not been parked where he expected it to be, and he had to spend extra time locating the car, which was somewhat problematic for me, as I had to leave promptly to pick up my grandson, whom I was babysitting for for the rest of the afternoon. Perhaps there needs to be better communication between the service people who park the car somewhere when they are finished servicing it and the personnel who are dealing with the customer face to face. Other than this glitch, it was great service! More

Integrity I have been taking my cars to Honda of Kirkland for a couple of years now. At first, it was due to their competitive pricing for service. As time ha I have been taking my cars to Honda of Kirkland for a couple of years now. At first, it was due to their competitive pricing for service. As time has gone on, I really appreciate the customer service. I would rate it very high in integrity. More

Satisfied Service took a little longer than what I was told initially, but that was all right, I didn't need the car that bad yesterday. Service took a little longer than what I was told initially, but that was all right, I didn't need the car that bad yesterday. More

Great at solving a hard to resolve problem My fog lights stopped working after an accident and collision work. They found the ground wire that was painted over which stopped my lights from work My fog lights stopped working after an accident and collision work. They found the ground wire that was painted over which stopped my lights from working. It wasn't fixed the first time, but that was because I told them I had new bulbs on order, and they left the old ones out. They didn't charge me for the follow up visit after I recieved my bulbs and they didn't work, and found the resolution to this odd problem. More

Excellent Service! I came in for a safety recall and I was totally impressed with the entire staff. Everyone was incredibly helpful, they serviced my car in a timely ma I came in for a safety recall and I was totally impressed with the entire staff. Everyone was incredibly helpful, they serviced my car in a timely manner, communicated well and did a great job evaluating other mechanical concerns. More

Unexpected repair to my brakes From my first call a couple days ago, everyone has been super helpful and kind. A coupon was used to get a complimentary loaner car while my brakes w From my first call a couple days ago, everyone has been super helpful and kind. A coupon was used to get a complimentary loaner car while my brakes were repaired. The entire experience was smooth and efficient. The cost is higher than other places that I could have taken the car, but between the loaner car, the quick time scheduled to get this fixed in one day was so appreciated. The young woman who helped me with the loaner car was kind enough to show me how to use a keyless ignition - in the rain! I know this is not much - but I appreciated it. (alot) Thank you for helping me to take care of my car. Linda Ness More

Absolute best service around Recently brought my car in--Steven was my service rep. While a seemingly minor issue, Steven literally exhausted all avenues to conclude a dead/fault Recently brought my car in--Steven was my service rep. While a seemingly minor issue, Steven literally exhausted all avenues to conclude a dead/faulty battery. Additionally, it was high volume service day (Monday), so I was expecting to check the car in for service on Tuesday, but Steven started handling the issue right away. While I've only had my car for a little over two years, and have visited the service department a handful of times, I continually drive away feeling like I've received the absolute best service possible, as well as peace of mind. HOK does a great job of hiring customer service reps, and I would recommend this dealership to anyone. More