Honda of Kirkland - Service Center

I've been using this dealer to service two Honda's for a number of years. I've always found them to be professional and reasonable. Recently I was in for service and because of their human error in check number of years. I've always found them to be professional and reasonable. Recently I was in for service and because of their human error in checking my service history they performed some service on my vehicle that was unnecessary and expensive. It was truly an oversight in their records and it lead the mechanic down the wrong path in troubleshooting. When I got the bill for $400.00 I was a little surprised because what they were saying, if true, would have been something they would have caused since only they service my vehicle. We paid the bill and I dug through my service records, found the documents showing I was right and presented them to the dealer. To their credit Scott Trail not only stepped up and admitted their was a mistake he even dug back further in my records and volunteered even more information proving I was right. Not many service shops have ethics like that. They asked me what I wanted them to do and I said under the circumstances I think a full refund is in order. I have the money back in my bank. These are stand up people to do business with. More

I've bought several cars from Honda of Kirkland and done all my service work there for the last 10 years. I have had nothing but good experiences with both sales and service. I have recommended the dealersh all my service work there for the last 10 years. I have had nothing but good experiences with both sales and service. I have recommended the dealership to many friends and family members of which many have bought cars there. I have heard nothing but good things from all of them. More

I took my car to this Honda dealer for regular service. They told me that I need to replace the radiator because the coolant is leaking. I agreed to go ahead. After the service, I realized that my car They told me that I need to replace the radiator because the coolant is leaking. I agreed to go ahead. After the service, I realized that my car smelt differently. I thought it may be just because of the new radiator. On the second day, I found my car engine is overheating. I immediately called the service advisor. I was instructed to add water to the overflow container. I did but it didn't solve the problem. Then I had to call towing service to tow my car to the dealership for inspection. After a few hours, they called me and said the overheating is because of no sufficient coolant in the radiator. The coolant was replaced when they replaced my radiator. They said they don't think the technician forgot to put enough coolant in. They suspected that there are some intermittent problems but they can't tell. They are not willing to pay the towing service. I asked him either to either find out the issue or admit that the technician made a mistake. After a long talk, Mark told me to leave the car to them and let them drive the car for a few days. I was disappointed by his attitude. I am hoping that my car is alright. More

Can't be 100% sure, but looks like the didn't install the power steering fluid bottle appropriately. The bottle fell down, rubbed against a belt, burning a hole in the bottle, power steering fluid got ever power steering fluid bottle appropriately. The bottle fell down, rubbed against a belt, burning a hole in the bottle, power steering fluid got everywhere, burned out my alternator, eventually my battery died. My radio went into auto-theft mode and I didn't know the code. Dealer insisted on charging me the full price for replacing the alternator and battery. I had a warranty with a $50 deductible so it didn't cost much but I was extremely unhappy. As I filled out the review of the place the customer service person (attractive young women with a lot of makeup) stare at the scores you give their shop in the supposedly confidential evaluation. Apparently they're hoping to intimidate you into giving them a high rating.<br><br> More