Honda of Lake City

The sales person purposely without information from me it affected my decision on purchasing. I bought the car over a week ago and it’s still in the shop. I have yet to possess it for a 24 hour period and so affected my decision on purchasing. I bought the car over a week ago and it’s still in the shop. I have yet to possess it for a 24 hour period and so I’m stuck with it. More

Subject: Formal Complaint Regarding Vehicle Transaction – December 2025 I am submitting this formal complaint regarding a vehicle transaction that occurred at a Honda dealership in December 2025. I believe December 2025 I am submitting this formal complaint regarding a vehicle transaction that occurred at a Honda dealership in December 2025. I believe I was rushed through a process and placed in a situation that has not been properly addressed by dealership management. At the time I visited the dealership, I had already recently purchased a vehicle. I informed the salesperson of this and explained that I was only looking around because the vehicle I had purchased was experiencing some issues. I also clearly stated that I needed to wait before doing anything further because I needed to remove my disabled veteran tag from my current vehicle. Despite making this clear, the situation moved very quickly. I was asked to e-sign paperwork on my phone, and I was told that everything would go through the following day. Based on that information, I did not believe that a final purchase was being completed at that moment. I also explained that I had a trade-in and again stated that I needed time because of my tag. However, the dealership continued processing the transaction and even issued a tag for the vehicle. After thinking about the situation, I returned the vehicle to the dealership the very next day and informed them that I no longer wanted the vehicle. I do not own or currently possess this vehicle. Additionally, the Kia dealership that assisted me with the vehicle I had already purchased was aware of the situation and communicated this to Honda. Their staff, including their general manager, knew that I had already purchased a vehicle and that there were concerns regarding the Honda transaction. Because of this, it is very concerning that the Honda manager later stated that he was not aware of the situation until now. Since December 2025, we have repeatedly attempted to resolve this issue and have made several efforts to contact Honda corporate, including attempts to speak with Dan Shelly. Unfortunately, we have not been allowed to speak with him or receive meaningful assistance. When I attempted to discuss this matter with the head salesman or manager at the dealership, I was extremely upset by the response I received. During the conversation, the manager laughed and dismissed my concerns, stating that “people buy two cars all the time.” This response showed a lack of professionalism, empathy, and accountability for the situation. I am requesting that this matter be formally reviewed. I believe the circumstances surrounding this transaction were unfair and not handled in good faith. I would appreciate a prompt investigation and resolution. Thank you for your attention to this matter. More

I had an outstanding car-buying experience thanks to Luis and Richard! From start to finish, they were professional, knowledgeable, and genuinely focused on making the process smooth. Luis was incredibly pat and Richard! From start to finish, they were professional, knowledgeable, and genuinely focused on making the process smooth. Luis was incredibly patient and made sure all my questions were answered clearly, without any pressure. Richard stepped in to ensure the numbers were straightforward and transparent, which we truly appreciated. No surprises — just honest communication and a real effort to earn our business. And of course you can't go wrong with a Honda! I would highly recommend working with Luis and Richard @ Honda of Lake City if you’re in the market for a vehicle! More

Luis was great as well as the financial department took care of me and made the process easy care of me and made the process easy More

Overall it was a pleasant experience. The salesperson I worked with was very personable, but must have been fairly new as she could have been a little more knowledgeable of the product. I The salesperson I worked with was very personable, but must have been fairly new as she could have been a little more knowledgeable of the product. It was the longest period of time, by far, it has ever taken me to purchase a vehicle. Everything thing moved in slow motion despite there being very few customers in the dealership on a Superbowl Sunday. More

This was a life changing experience and it was absolutely the best. Truly awesome from start to finish the best. Truly awesome from start to finish More

This iwas a life changing experience for me. extremely satisfying from start to finish.Awesome extremely satisfying from start to finish.Awesome More

I recently purchased a 2020 Honda HR-V and had a great experience working with Mitch. He was professional, helpful, and made the entire process straightforward. I really appreciated his approach and didn' experience working with Mitch. He was professional, helpful, and made the entire process straightforward. I really appreciated his approach and didn't feel the typical pressure you sometimes find at dealerships. If you're looking for a new ride, definitely go see Mitch! More

Mitchell Cook was the best! I told him what I needed and he took me straight to it! I did not get the false promises I usually encounter and this was by far the best shopping ex I told him what I needed and he took me straight to it! I did not get the false promises I usually encounter and this was by far the best shopping experience I have ever had! More

Finally got my truck back after 2 weeks, only had it for a day. Seems kinda funny they made sure I purchased the extended warranty as if they knew about the torque converter problem. hmm a day. Seems kinda funny they made sure I purchased the extended warranty as if they knew about the torque converter problem. hmm More