Honda of Lisle

Great experience. Jim was very thorough in obtaining his understanding of what our needs for the vehicle were, as well as our price range and timing. He did appropriate follow-up and was very responsive to understanding of what our needs for the vehicle were, as well as our price range and timing. He did appropriate follow-up and was very responsive to all of our requests for a specific car. We would highly recommend Jim as well as the dealership as a whole. More

In the past as a single female I have always been intimidated going into the showroom. The sales people hound you like a dog and there is pressure, pressure, pressure to buy And oh yeah we can pull intimidated going into the showroom. The sales people hound you like a dog and there is pressure, pressure, pressure to buy And oh yeah we can pull one over on her...she's just a female. That wasn't my experience at Honda of Lisle. Orlando greeted me soon after I entered the showroom, asked how he could help me and then proceeded to actually "listen" to what I was saying. He asked appropriate questions, made intelligent suggestions and let me steer the conversation. At no point did I feel he was talking down to me or because I was "just looking" I was wasting his time. I was still sitting on the fence about buying, I had two other cars I wanted to check out. But it was BECAUSE of how Orlando dealt with me I thought there is not point in looking further. I was impressed with Orlando and all the folks who assisted me in the purchase of my new vehicle at Honda of Lisle. Thank you for making my experience such a pleasant one. More

I had the pleasure of speaking with Henrietta on Monday of this week. I told her I was shopping for a CR-V and she was extremely informative in describing your inventory of colors, ordering procedures, an of this week. I told her I was shopping for a CR-V and she was extremely informative in describing your inventory of colors, ordering procedures, and set up an appointment with the assurance that your store could meet my requirements. She put a positive face on your dealership that I failed to receive when calling one of your competitors. On the following day we met with Eric who, to our good fortune, assigned Mike D to work with my wife and me on our quest for a red 2013 CR-V EX-L. Mike demonstrated the vehicle in the showroom, took us on a test drive, showed us another color we had expressed interest in and demonstrated his confidence in the Honda brand and the Lisle dealership. I have purchased a number of new cars over the years but Mike's professionalism and transparency throughout the negotiation process was much appreciated. After the sale, he spent plenty of time with every aspect of the car, from the instruction manuals to a hands-on approach in the vehicle to making our cell phone numbers compatible with the blue-tooth feature. I will certainly recommend Mike and Honda of Lisle to my friends. More

I lost my CRV in the recent flood, and went to my neighborhood Honda in Lisle to buy a new car. I've always loved Hondas, and knew I wanted another. Mike Dalpino took care of me like an old friend. neighborhood Honda in Lisle to buy a new car. I've always loved Hondas, and knew I wanted another. Mike Dalpino took care of me like an old friend. He was fair, straightforward, funny and incredibly knowledgeable. He made what could have been a stressful time so much easier. Who can honestly say that the new car buying process is fun? Well, after this experience, I can! Honda of Lisle serviced my CRV for the three years I've lived in the area, and I always thought they did a nice job. Now they have a customer for life. Thank you, Mike! More

AMAZING!!!....especially by Jennifer Holish! She has outstanding customer service and was a pleasure to work with!!! I will definitely recommend Honda in Lisle and Jennifer to everyone I know!!! - Kelli outstanding customer service and was a pleasure to work with!!! I will definitely recommend Honda in Lisle and Jennifer to everyone I know!!! - Kelli and Sheryl Green More

I stopped at this dealership because of an ad that I saw in a newspaper. According to the ad they were having a super sale and will beat any other dealership deal. I walked around for 10 minutes before some in a newspaper. According to the ad they were having a super sale and will beat any other dealership deal. I walked around for 10 minutes before someone greeted me. Then when it was time to talk numbers, I pulled up a deal that I got from another dealer and they made it seem as if was an impossible deal. Any how they gave me there best price which was $3k more than what I just showed them. Then the treated me like I was stupid and and tried to tell me that if I go to the other dealer that they would offer me the same deal as theirs. Then they played a math game with the numbers (adding and subtracting the adding again). I should have told them I was an engineer. Before I was about to walk out, a sales manager walked up and told me that the best deal they could give me was $35k when I told them that I already had a deal for $34200. I appreciate that Debbie kept folowing up with me by email but if you are not going to extend to me a better offer than what is the point. I would not recommend this dealer because of false advertising and playing games the numbers. Don't expect to treat people like idiots then earn their business. More

I searched the cars on the website and had an idea of which car I was interested in. Mike greeted me and went over the availability, options, and price. He didn't talk down to me nor try to steer me aw which car I was interested in. Mike greeted me and went over the availability, options, and price. He didn't talk down to me nor try to steer me away to other models. We quickly narrowed it down to 4 vechicles, did a test drive and a decsion was made. All in all, pretty painless experience with no regrets. More

We stopped at Honda of Lisle to look at the Odyssey van. Mr Zahid Ali helped us and he was so very kind and professional. He was also very efficient and answered all of our questions. "Z" is a true profes Mr Zahid Ali helped us and he was so very kind and professional. He was also very efficient and answered all of our questions. "Z" is a true professional and we appreciated his expertise. He also didn't hover around us. That allowed my husband and I to take the time needed to discuss which options we preferred. I can't say enough about "Z". If you are looking to purchase a vehicle - and I highly recommend the Odyssey if you are looking for a van - make sure you visit "Z". He is first class and a gentleman! More

Bought a 2013 Honda Fit Sport on 4/20/2013. After getting several quotes from dealerships, we chose to visit them because of the selection they had of the colors we were interested in, and their will getting several quotes from dealerships, we chose to visit them because of the selection they had of the colors we were interested in, and their willingness to be match other reasonable quotes we received from other dealers. I would recommend this dealer due to their selection of cars in stock, willingness to work with us on pricing, promptness in responding to email and phone calls, and attentiveness and comfort while at the dealership. I would recommend working with them over email or phone on finalizing pricing before going into the dealership on a weekend and making sure to get all the details of the car you are interested in. For more details on our experience read below. Worked with Shay Randolph over email on quotes and received a call from Shawn Kiannejad regarding finalizing the pricing. Both of them were prompt, accommodating,and patient. The only issue I had was when I was initially quoted the price, they did not inform me of the additional cost of dealer add-ons such as wheel locks and body molding. But they did provide me with this information over the phone before I went into the dealership. They matched a lower price I received from another dealership. Went to the dealership to check out the different vehicles they had in stock. The location was pretty comfortable: waiting area with a TV, kid's area, can check out an ipad while you wait. We initially met with Shawn and went on test drives and finalized the purchase with John Campbell. We were there for over 3 hours mainly because we had to wait for one vehicle to test drive because they had just received it and had to inspect it. But I thought that they were very prompt in getting the car for us to test drive. After deciding on the which vehicle we wanted, the paperwork and loan process were very easy, and we did not feel pressured in anyway even while we took our time to decide on adding an extended warranty. John did a great job in reviewing all the features of the car with us, but to be honest, this is the second Fit we have purchased, so we were already familiar with the car. Everyone we interacted with were very friendly, and they even add little touches such as giving my 3 year old a stuffed bear and letting him hit their gong to announce a car had been sold. Nice to see people who want your business going the little extra mile to make you feel welcomed. More

We bought our 2013 Honda Odyssey EX-L w/ RES on 4/15/13. We've purchased/leased our last 4 vehicles from Honda of Lisle so it was a natural fit for us to return, especially since we have become loyal to the We've purchased/leased our last 4 vehicles from Honda of Lisle so it was a natural fit for us to return, especially since we have become loyal to the quality of Honda. We were more in the mindset of reviewing the Odyssey on this day, but if we got the right deal we were ready to make a purchase. Our sales rep, Debby, was the best sales rep we have worked with at Honda of Lisle, but at any dealership. Not pushy at all, wasn't biased to any trim package and was very cordial throughout the process. Debby was also very honest in the fact that the price negotiation was not her decision and she would take our offer to the sales manager. It was nice not to hear "well, there is no way we can meet that price" or "my sales manager will never go for that". She simply took our offer (multiple times) and provided it to the sales manager without question. All in all, I felt we got a good price for the vehicle and the dealership made a profit. What is somewhat frustrating to me is that we have been customers since 2002. At the same time, every visit there seems to be a brand new one. They have our names in the system, but it's like we have never been there before. You have to fill out the same "intro" forms and start the process over like you are a new client lead. Sorry, but in today's economy (and if you are a recurring customer), you should feel like you are a valued client. I simply did not get that impression after multiple visits and purchases. The finance/final sales process was also a bit frustrating. During this process, it was the first time we saw the equivalent of our monthly payment. It was a bit out of our range that we wanted for a monthly payment, but the finance representative made the deal meet what we were looking to obtain. It was nice to get the deal done, but the math got a little bit dicey. When you have to tell someone how to figure out the rate on 5 year loan, its a bit concerning. I didn't care for the notion that my calculations were by default incorrect, but once I verified his math matched mine, I just wanted to sign the papers and finish the process. All in all, a pretty smooth process albeit for an industry with much to be desired. I really value business relationships and wish Honda of Lisle did the same, but I guess that is just par for the course with purchasing a car. With that being said, I do feel that Honda of Lisle is probably the best Honda dealer in the Chicago metro area and would recommend anyone considering a Honda dealership to at least refer to them if you're in the market for a Honda. If you do go there, ask for Debby. She was by far the best rep I had worked with there and was a pleasure to do business with in acquiring our Odyssey. More