Honda of Mahwah

We have bought 2 vehicles in the last 2 months. . Anil the Salesman has been great but the rest of the staff need to find a different career or take a class in how not to be dishonest.. Or maybe it . Anil the Salesman has been great but the rest of the staff need to find a different career or take a class in how not to be dishonest.. Or maybe it comes from top management, idk. When purchasing or leasing the number's the salesman show you at first are nowhere near the final prices/payment which you will see when you get to the back room to sign the papers.. Soo don't be excited about what a deal you got until to get the final numbers.. Next, which I really believe is a scam is this, which happened to us. On the 2nd purchase of a brand new vehicle we were informed not to make another payment on the vehicle we were trading in because of the proper payout etc. Waiting for the new vehicle to come in took a few weeks and I did'nt want to go over the 30 days late to hurt my credit.. I explained this to the Finance manager and he promised the payoff would be done in a few days from signing, which would be plenty of time. Needless to say Mahwah did not make the payment in 1-3 days.. It was over 2 weeks. I had to make the payment so I didn't go over 30 days late.. After doing so Mahwah called for a new payout amount which was over $500 less than what was in our contract. I have contacted them at least 5 times regarding the refund which they owe me and I keep getting the runaround. I believe this was done purposely to make another $500 dollars from us, assuming i wouldn't notice. BEWARE PEOPLE. Do your research.. Never again will be be scammed again by This Place.. The Better Business Bureau is the next step for us.. Sorry for rambling.. Sooo aggravating More

Our FAVORITE Honda dealership! Momma’s ready for “our” new ride! Thank you for the experience! Momma’s ready for “our” new ride! Thank you for the experience! More

Had a wonderful experience with my sales person Ahmad tamimi. Very patient and knowledgeable. Had to be patient with me as a customer. Nabeh Matan also assisted in my experience. Very well done to both. tamimi. Very patient and knowledgeable. Had to be patient with me as a customer. Nabeh Matan also assisted in my experience. Very well done to both. More

Unbelievable experience! While negotiating with salesman and managers for a new 2022 car already on site I was told it was already sold. Therefore negotiating for another new While negotiating with salesman and managers for a new 2022 car already on site I was told it was already sold. Therefore negotiating for another new car they had but I had to give said dealer full amount with a personal check! I decided to buy it when salesman returned from manager station informing me it was sold!!! Why did they tried to sell me the car while they was negotiating with another customer is beyond me! I walked out claiming that they played a “dirty” trick! Never go there with dishonest people! More

We used Mahwah Honda for my trade from a CRV to Pilot. The process was lengthy but it eventually worked out. We had to visit a few times to get everything organized. Overall, it’s been a good experience! The process was lengthy but it eventually worked out. We had to visit a few times to get everything organized. Overall, it’s been a good experience! More

Family oriented and well-run. They try to satisfy you and work with you to obtain the best deal and rate. They try to satisfy you and work with you to obtain the best deal and rate. More

The service department is a disgrace. I made an appointment and arrived there promptly as agreed. For what? The appointment was ignored and I had to explain the problem all over again. OK I made an appointment and arrived there promptly as agreed. For what? The appointment was ignored and I had to explain the problem all over again. OK, not too bad. Now, the guy at the reception only takes notes; useless to try to discuss the problem with him. Then they send you to the waiting room. Two hours later, nothing happened -- yes two hours later, my time is meaningless to Mahwah Honda. So I complained; what does the same guy say? He mumbles some excuse and tells me that there are many warning/diagnostic lights and I have to bring it back when the light is on. Well I told him off the bat that the light goes on intermittently, how am I supposed to know when it will happen? Waste of time. More

I live in Jersey City, NJ and chose Mahwah to lease my third Honda because of the great customer service from salesman Joe Donegan. I’ve always had a great experience from him as well as the service depar third Honda because of the great customer service from salesman Joe Donegan. I’ve always had a great experience from him as well as the service department through the years. Since my lease on my 2019 Honda Pilot Touring was ending in August I thought it would be great to lease another vehicle with them. Unfortunately I was wrong. The new vehicle I leased was a 2022 Honda Civic Touring. Everything went well until the gentleman from the finance department spoke to me regarding my new monthly payment. My credit is not that great but since I’ve leased all my vehicles I never had issues making payments. I always paid before the due date. The gentleman continued to explain what my monthly payments would be and I was just so excited to get a new vehicle I agreed and sign all the documents needed. I later on realized that I’m now paying $10.00 less then what I was paying for my Honda Pilot that had a sticker price of about $45,000.00. I was making payments of $559.00 and not once was late on a payment. Now the new Honda Civic I’m leasing had a sticker price of about $31,000.00 and my monthly payment are $549.00. What I don’t understand is why a vehicle $14,000.00 less I’m only paying $10.00 less. As the gentleman from the finance department mention that my rating with Honda was good. My question is why my monthly payments are still so high. This experience has left me feeling like a victim since my credit wasn’t good enough. Being loyal to Mahwah Honda throughout the years meant nothing. I know now that I have to cut my relationship with Mahwah Honda. Thank you Joe Donegan and the service department for the outstanding customer service through the years. More

Where do I even begin? My first car buying experience ever & I couldn't have picked a more professional dealership. Dave Desimone & Steve Ryan over at Mahwah Honda in NJ ma My first car buying experience ever & I couldn't have picked a more professional dealership. Dave Desimone & Steve Ryan over at Mahwah Honda in NJ made buying my dream car POSSIBLE. I couldn't have done it without them. I have nothing but wonderful things to say about these guys. They deserve Employee of the Year the for the service they provided to me! More