Honda of Mahwah

David h is a rockstar! It’s refreshing to work with someone who is helpful, knowledgeable and customer focused. Glad we had a chance to work with him! Highly recommend! It’s refreshing to work with someone who is helpful, knowledgeable and customer focused. Glad we had a chance to work with him! Highly recommend! More

David was so helpful and took the time to answer all questions and made sure everything went smoothly. Everyone at the dealership were helpful and determined to make sure we had everything we needed. H questions and made sure everything went smoothly. Everyone at the dealership were helpful and determined to make sure we had everything we needed. Highly recommended More

She just assisted me in getting out of my lease and a new Honda accord. Thank you! Honda accord. Thank you! More

BDC dept doesnt know what the sales dept is doing, communication is ignored just to get you in. Relies on tactics not consumer friendly. Salesman good, just keep an eagle eye out when dealing with the communication is ignored just to get you in. Relies on tactics not consumer friendly. Salesman good, just keep an eagle eye out when dealing with them. More

I was transparent with them with the pricing that I received from another vendor. They promised me that they would also be. What a load of rubbish. They initially matched the price that the other deal received from another vendor. They promised me that they would also be. What a load of rubbish. They initially matched the price that the other dealer gave me but then they tried to load me with bunch of other fees and taxes etc. They got upset with me when I called them out on it. They lost a customer and a sale. More

My visit to your Route 17 location was possibly my best car buying experience  . Rion Mustafa ( my sales person ) was just a wonderful person. We did a bunch of exploring at your used car lot . He was so v car buying experience  . Rion Mustafa ( my sales person ) was just a wonderful person. We did a bunch of exploring at your used car lot . He was so very intent on locating a vehicle that matched my desire . We did locate a great vehicle and we were set on it . Only to find out it was sold on Saturday . Everything worked out though , I am the proud of a Brand New Ridgeline . Ana Rosas , your finance manager . I have to be honest. As I was leaving with my sale contract I turned and thank her for all she did . I also expressed to Ana that this was my absolute best experience in the finance department at any car dealership . So last but not least . I had to return the car today as it had a cracked windshield when purchased . This was discussed and plans to have it repaired were made at the time of the sale  . Also upon seeing what is actually a new vehicle for my wife , she insisted on some accessories. So while dropping it off for the windshield replacement we had the pleasure of meeting and working with Miguel Salazar one of your service advisors . Another great experience . He was able to set up the installation of the windshield along with the new accessories . He also hooked my wife up with a rental while her new car is laid up . Mahwah Honda  will be the only dealership I recommend to friends and family . More

Been waiting to receive my plate since I bought my truck the last week of January had to get a new dealer plate for Mach, and I still have yet to receive it they said that the would overnight it and it has the last week of January had to get a new dealer plate for Mach, and I still have yet to receive it they said that the would overnight it and it has yet to arrive. And I only found out they had my plate by calling them about it, after they have had it for over a week and never called me about it, I will never be buying a vehicle from here again. And after only owning the truck for about two months the check engine light came on. More

Elvis was very friendly and was a pleasure to work with. . very courteous and friendly, and made the negotiation very friendly and positive. I was shocked to have a good experience in a dealership after dea . very courteous and friendly, and made the negotiation very friendly and positive. I was shocked to have a good experience in a dealership after dealing with *******... Elvis and Abdel were exceptional to work with, and I will be a customer for life barring anything crazy. Abdel was incredibly kind and made what is usually a sh*tty experience, honestly, fun. He has a dope office, and he's the only finance director ive ever met with a master sword 😂 More

I’m very disappointed with my experience with Honda of Mahwah. I purchased a car from this dealership just last week, and unfortunately I discovered a problem with the car the very next day. As a custo Mahwah. I purchased a car from this dealership just last week, and unfortunately I discovered a problem with the car the very next day. As a customer, I expected support and professionalism when I called to ask for help. When I contacted the dealership, I spoke with the receptionist named Gaby. I explained that I needed to speak with the salesperson who sold me the car. She asked for my phone number and told me to wait while she transferred the call. After about 10 seconds, the call was suddenly disconnected. I called back and politely asked why the call was disconnected. She told me it was a connection issue, which I understand can happen. However, she already had my phone number and could have called me back. She again told me to wait while she connected me, and after about a minute the call was disconnected AGAIN. As a customer who just purchased a vehicle days ago, this level of customer service is extremely frustrating and disappointing. Buying a car is a big investment, and customers deserve respect and proper assistance when there is an issue. I hope management at Honda of Mahwah sees this review and improves the way customers are treated, especially when they need help right after making a purchase. More

amazing customer service, was not in a rush and took his time to explain everything. time to explain everything. More