Honda of Mentor

We had a great experience at Honda of Mentor. From the test drive, to selecting our vehicle model, to purchasing our new vehicle, it all went smoothly. From the test drive, to selecting our vehicle model, to purchasing our new vehicle, it all went smoothly. More

Amazing customer service. AJ did an amazing job helping me find a vehicle and explained everything and communicated very well! AJ did an amazing job helping me find a vehicle and explained everything and communicated very well! More

Highly recommend Brian was a greater dealer and made me at ease as first time buyer great service and happy with my purchase at ease as first time buyer great service and happy with my purchase More

Joe Petramale is so easy to work with. Very responsive and not at all pressuring. He took time to understand what I was looking for, provided several options and advocated for a good price Very responsive and not at all pressuring. He took time to understand what I was looking for, provided several options and advocated for a good price on my trade in. More

Best experience at a dealership! Melissa Donavan was the best sales person ever! And so was the finance person! Will be back for my next vehicle for sure! Felt like family! Melissa Donavan was the best sales person ever! And so was the finance person! Will be back for my next vehicle for sure! Felt like family! More

Best place for a great very comfortable place to buy a new or used car new or used car More

Service manager talked to me briefly about the freak issue that occurred with my recently purchased used Traverse. My driveshaft FELL OUT of my recently purchased used 2016 Traverse. (I put 1,900 miles issue that occurred with my recently purchased used Traverse. My driveshaft FELL OUT of my recently purchased used 2016 Traverse. (I put 1,900 miles on the car and this happened, after 3.5 months of owning car.) I had hoped that going to Honda of Mentor and letting them know what happened to my car got leadership/ the team / mechanics thinking about the level of responsibility they have selling used cars. That was not the case. Buyer beware! No check list of “budget” inspection could be given, when I asked for a copy of what is reviewed, I was met with only verbal snarky remarks. Service Manager made it a point to blatantly tell me he wasn’t even going to consider changing business process of inspection of used vehicles. Glad I am ALIVE and well and know who I will never do business with again. More

Nick Valentino was simply AWESOME in his attention to detail, patience and willingness to go the extra mile in correcting my pay-off record, regarding my 2018 CRV!! His concern for tracking and correcti detail, patience and willingness to go the extra mile in correcting my pay-off record, regarding my 2018 CRV!! His concern for tracking and correcting the accounting of this record was impressive! .THANK YOU NICK AND MERRY CHRISTMAS!! More

We bought a used vehicle and asked several times for a second key fob. We were never given the second set. They Tried to sneak something into the deal (unnecessary add) that would have cost almost a thous second key fob. We were never given the second set. They Tried to sneak something into the deal (unnecessary add) that would have cost almost a thousand dollars more. Overall with our experience probably wouldn't recommend this dealership. More

Service has really sucked for over a year. ..Had a bad experience last visit but tried them again this year...Spoke with the manager about the past & he assured me this time would be better...O ..Had a bad experience last visit but tried them again this year...Spoke with the manager about the past & he assured me this time would be better...Once again, like last time, got an oil change & that was it...No fluids topped off, inspection was supposedly done & everything was checked 'good'...My rear wiper bjade still has no rubber on it...Checked good...And the wash job at the end, I get a better job in the rain...All for ~ $68...Definitely won't be using their service dept again...Forgot to mention...Was quoted for new tires & they quoted the wrong size tire...Attention to detail is non-existent here... More