Honda of Murfreesboro - Service Center

lost my trust since new owners took over I've been bringing my car here for service for over 10 years. Unfortunately, it seems that the new owners got rid of most of the service managers, plu I've been bringing my car here for service for over 10 years. Unfortunately, it seems that the new owners got rid of most of the service managers, plus prices have gone up. I took my car in for an oil change, then was told I needed several other things done. Three of the services that the guy "recommended" had been done within the last year. He told me that he checked my service history but obviously did not. They've lost my trust and I won't be bringing my car there again. More

Awful Service I took my Honda Accord 2014 to Honda of Murfreesboro to be serviced as my starter seemed to be grinding. After leaving my car at the dealership for da I took my Honda Accord 2014 to Honda of Murfreesboro to be serviced as my starter seemed to be grinding. After leaving my car at the dealership for days, I received a phone call from the service department explaining that the problem is with the after market remote control start that I had placed on the car and I would need to take it back to the place who installed the remote start. However, it was a manufactured Honda remote control start that was installed by Honda when I bought the car. The service department could not figure this out?? I told this dealership not to touch my car anymore and would be taking it elsewhere. Luckily, I took it to Darrell Waltrip Honda and they was able to replace my starter (which was the problem) within 24 hours. I would not recommend Honda of Murfreesboro to anyone; this dealership is not the same anymore since Reddell Honda sold. However, the only positive experience I received was with a woman in the sales/business area named TJ. She truly helped me during this awful experience by assisting me with receiving a loaner vehicle. She was extremely considerate and polite during this entire transaction. More

excellent customeer service I am new to the area. The dealership was efficient and professional. My car had a recall on it that I had not been informed about as I was in the pro I am new to the area. The dealership was efficient and professional. My car had a recall on it that I had not been informed about as I was in the process of a move from Indianapolis. The dealership fix the problem. They secured the mats to the floor as they had come undone during the move. I highly recommend this dealership. More

CRV Accident We hit a metal car bumper on I24 on our way up north. We had our brand new ( 1200 miles) CRV towed to the dealership. We rented a car at a reduced rat We hit a metal car bumper on I24 on our way up north. We had our brand new ( 1200 miles) CRV towed to the dealership. We rented a car at a reduced rate from the dealership and proceeded on our trip. Picked up our vehicle 2 weeks later on the way home to Florida. Runs great. Everyone at dealership was sympathetic to our problem and took care of the repair coordination with our insurance company. Special praise to Jonathon Clark for his extra effort in keeping things going forward. More

Great customer service! Our son is away at college in Murfreesboro so when he had car trouble he took it to Honda of Murfreesboro. He has an older Honda that needed a new en Our son is away at college in Murfreesboro so when he had car trouble he took it to Honda of Murfreesboro. He has an older Honda that needed a new engine. Chris Whitney was amazing. He gave our son his cell phone number and talked to us after hours to explain our options at length. We ordered a new engine and the car was returned in a couple of weeks. Not too long afterwards there were some issues with the car and our son returned to Honda of Murfreesboro to take a look. Turns out the newly installed refurbished engine had problems. Chris called us to let us know he was on top of it. He understood that our son needs his car to work and he couldn’t have it in the shop for another 2 weeks. Chris apologized over and over and assured us that he’d make things right – and he did. The time Chris took to speak to us on the phone was remarkable customer service in itself but the way he followed through on getting another engine delivered and having it installed in record time was outstanding. It is reassuring as out-of-town parents that our son has Honda of Murfreesboro to rely on if and when he has issues with his older Honda. Thanks Honda of Murfreesboro and Chris! More

Great Experience This dealership is efficient, but also very caring, about the car and the owner. A joy to have my car serviced The wait was pleasant. Jonathan Clark This dealership is efficient, but also very caring, about the car and the owner. A joy to have my car serviced The wait was pleasant. Jonathan Clark was my service Advisor. He kept me informed as to how things were going with my car. Thank You!! More

Great Service! I bought a used Odyssey from another dealer and within 6 weeks had some major engine problems. I brought it to Chris Whitney and he could not have bee I bought a used Odyssey from another dealer and within 6 weeks had some major engine problems. I brought it to Chris Whitney and he could not have been more accessible and helpful. While I was not happy about the amount of work needed for my van, Chris has done everything in his power to make this affordable and get it done correctly. There was even a follow-up issue that needed to be dealt with and Chris made sure it is done the right way, instead of just fixing the immediate problem. As I'm writing this, my van has received significant work over a 2 month period and I can still say that I am a satisfied customer because of the service Chris has offered. More

Best Service Came in last week with an issue with my car, Talked to Chris Whitney in service. He took the time to listen to my issues and made sure he understood Came in last week with an issue with my car, Talked to Chris Whitney in service. He took the time to listen to my issues and made sure he understood what I needed to get done. Made sure I had a ride to work. Later that day he called me to inform me that they were running behind and they have not got to my car yet, just wanted to let me know that he had not forgotten me. couple of hours later he called me to inform me of the needed repairs. He also told me some other things that I needed. He advised me of what was needed now and what could wait. He went over everything and helped. I feel he went the extra mile keeping me up to date. He is the only one there that has ever called me without me having to call them. I came to get my car and he went over eveything again and made sure I understaood. My husband left there impressed with the Chris. We had read all the bad reviews and we were happy to say that Chris made sure that we had a positive visit! We will tell all our friends to ask for Chris. More

Excellent Customer Service I took my car into the dealership this morning after getting a nail in my tire the night before. I had no appointment but just showed. As always, I I took my car into the dealership this morning after getting a nail in my tire the night before. I had no appointment but just showed. As always, I received excellent customer service. This is my second encounter with Chris Whitney and he is a wonderful service rep. He is personable and let's you know what is going on with your car while you wait. The service department even located an extra nut for my jack because it wasn't replaced when my tire was changed the previous night. I can't say enough good things about my experience at Honda of Murfreesboro. More

service experience Chris Whitney was my service person at Honda of Murfreesboro. He made me feel so welcomed and I left there with a different idea about the dealership Chris Whitney was my service person at Honda of Murfreesboro. He made me feel so welcomed and I left there with a different idea about the dealership. I had had a bad experience there about two years ago and decided I would never go back, but this morning I needed service on my ignition key and Chris changed my mind about the dealership. He was kind, efficient and made me feel very taken care of. I wish all service people could be like Chris. I will now always return to Honda of Murfreesboro instead of Waltrip in Franklin where I work. I want to give Chris a special thanks for his help this morning. I hope he will be informed of my compliment to him!! More