Honda of Murfreesboro - Service Center

poor customer service I've been sitting in the service waiting area for over 3 hours and was JUST NOW informed that the part I was scheduled to get replaced came in damaged I've been sitting in the service waiting area for over 3 hours and was JUST NOW informed that the part I was scheduled to get replaced came in damaged. Thanks for wasting my time Honda of Murfreesboro. And congratulations...your poor service trend continues. More

Excellent Service from truly caring people I am a single mother with ZERO knowledge about my cars engine. My "check engine" light came on and my car started sputtering. It was 5pm on a Friday I am a single mother with ZERO knowledge about my cars engine. My "check engine" light came on and my car started sputtering. It was 5pm on a Friday. Thankfully I was still in Murfreesboro and drove into Honda of Murfreesboro. Most other repair shops were closed but they were still open, replaced my battery got me on my way. I want to thank them for their courteous and helpful attitude. It Was pleasure to work with Professionals that understand the meaning of SERVICE!!!! More

Great People! I was in a hurry and they made sure that my time was respected. They fixed my car and the people there are very professional. I was in a hurry and they made sure that my time was respected. They fixed my car and the people there are very professional. More

1st Service Visit To New Dealership 1st visit since former owner is no more. Enjoyed the former and hope the new relationship will continue. A little unhappy about the price of the routi 1st visit since former owner is no more. Enjoyed the former and hope the new relationship will continue. A little unhappy about the price of the routine oil change, but it is what it is. We will just have to get over it. Service guy was good, Jonathan I think; some of the other write up folks seemed to be a little green. Good to see a few familiar faces. We will be back. Long trip for us, 100 miles round trip for service. More

sad to say its true i too had serviced my 07 civic at reddell and had been very satisfied. i had recommended the oil change to all my friends , family, and co-workers. ne i too had serviced my 07 civic at reddell and had been very satisfied. i had recommended the oil change to all my friends , family, and co-workers. new price is way out of line. today they quoted me $350 for rear brake job !!!! so long reddell we will miss you More

FIFTY BUCKS for an OIL CHANGE---RIP OFF Honda of Murfreesboro have increased the service prices drastically! I had received a coupon in the mail for an oil change special of $14.95. Went Honda of Murfreesboro have increased the service prices drastically! I had received a coupon in the mail for an oil change special of $14.95. Went to Honda of Murfreesboro turned in coupon and left. A bit later received a call from them stating the coupon was for Darrell Waltrip Honda service and the best they could do was $5 off their normal price of $49.95. Their reasoning was Darrell Waltrip bought more oil and was able to get a deal from the distributor. Even after advising them I would no longer service my car at that location, they wanted to up sale me on other items. Needless to say, a difference of thirty dollars is worth a quick drive to Franklin. Save your money and take the quick drive to Darrell Waltrip in Franklin, TN. More

New Owners - New HIGH prices I've had my Honda serviced at this dealership since the day I bought it 8 yrs ago. Yesterday they lost a longtime customer. I refuse to pay more tha I've had my Honda serviced at this dealership since the day I bought it 8 yrs ago. Yesterday they lost a longtime customer. I refuse to pay more than double - almost $50 for an oil change. Outrageous prices and poor customer service. For several years I've been replacing my own engine & cabin filter. The current filter has less than 10,000 miles and they tried to replace both yesterday. They think because "I say so" that it has to be! How many people are getting ripped off with this scam! Lost me as a customer...and as a Honda owner. Getting ready to buy a new Cadillac. More

40% increase in oil change price! Have been getting my Accord serviced here since I bought it in June of '13. Oil change price used to be 23.95, and today they informed me when I went Have been getting my Accord serviced here since I bought it in June of '13. Oil change price used to be 23.95, and today they informed me when I went to dropped it off that the price is 39.99. The young man who was getting my info (first day) that I was used to paying 23.95 for the last 2 yrs. He went and asked the manager if there was anything they could do and the answer was,"Sorry, but no. That is the price now". I let them know they have lost a loyal customer, but they didn't seemed to mind letting me drive away. More

Looking for someplace else I have been bringing my Honda Civic here since I bought it in 2009. Loved this dealership under Reddell Honda so much I bought my new Civic there in I have been bringing my Honda Civic here since I bought it in 2009. Loved this dealership under Reddell Honda so much I bought my new Civic there in 2014. I have also highly recommended this dealership to several people. Went for a oil change 05/29/2015. It cost me 49+change out the door. WHAT! I used to pay 21.95. I don't know anyone that has paid that much for an oil change. I let my frustration known. I found it unusual that there was no follow up survey either. I will be going someplace else from now on. I am very disappointed. More

Shady I submitted this same review and complaint on the Honda of Murfreesboro website, with no response to date. It was not my intent to publicly review thi I submitted this same review and complaint on the Honda of Murfreesboro website, with no response to date. It was not my intent to publicly review this business, but that appears to be the only way to get a response. I brought my car in on Wednesday, 5/13/15 for an oil change. I have had my Honda Pilot serviced by Reddell Honda since 2012 when I purchased it. I have had my Subaru Outback serviced by Reddell Honda since I purchased it one year ago. I have always been pleased with the price and quality of the service I received from Reddell Honda for both of my cars. Apparently there has been an ownership change, and different policies are in place now. The first red flag was the increase in price. Upon dropping off my Subaru, I was told an oil change would be $39.98. The same service out the door was $29.58 with all fees, taxes, and charges included, prior to this last time. I still wanted the service and understand that fees need to occasionally increase, although this is almost a 50% increase. The next issue was a call from the service department informing me that I needed a wheel and tire rotation and balance. I had this service performed less than one month ago and have even wear patterns and 9-10 /32nds of tread on all tires. Another red flag of an unnecessary service to increase my bill. When I was called and informed my vehicle was ready for pick up, the employee let me know the bill was over $50. I knew this should be wrong and was going to correct it when I got there. As I looked over the bill, I was charged over $45 for the oil service with taxes and extra fees added on. I asked why the charge was not $39.98 as I had been told and as was advertised on the desk for "ALL MAKES AND MODELS". The employee went to the computer and printed a new bill, this time with a charge of $38.98 for the oil change and an additional charge he said was a recycling fee of $5.07. My total bill was $48.34 for an oil change that used to run $29.58 out the door. I was told this was a mandatory charge listed on the bill as "INCLS, CLEANERS, CLOTHS, SEALANTS, AEROSPRAYS, ECT." If there is a mandatory recycling fee that has to be added on for an oil change, that fee should be included in an advertised price for the cost of an oil change. More shady business practices. Up sales for unnecessary services, and added fees for routine maintenance. I don't know that I will be back, and it is a shame, because I recommended and used this dealership regularly. After every service visit with Reddell Honda, I would be called or receive an email asking about my experience and if there was anything else they could do. After this most recent experience with Honda of Murfreesboro, there has been no contact or response. More