Honda of New Rochelle

I had the worst service experience at this dealership. I had the roof replaced on my s2000 & after three tries it still is not installed correctly. The first time I tried to pickup the car, the back roof su had the roof replaced on my s2000 & after three tries it still is not installed correctly. The first time I tried to pickup the car, the back roof support bar was not in the right slot in the roof & the support straps were pinned between the roof & car. I brought it back & it was "ready" to pickup a month later. This time, they tried to return my car to me with a dead battery. I only knew about the battery because I was getting low voltage alerts from my alarm system. My service advisor admitted to knowing about the car needing a jump every day but didn't tell me. When the car was "ready" with a new battery, I stopped by to pick it up and the car was in the garage with the roof removed. They had the car for two months and the work was still not done correctly. When they replaced my battery, they did not calibrate my alarm system. The proximity sensor is not functioning properly & my trunk release no longer works. The roof now rattles. It took over two months to get my car back. During this time my inspection expired and my service advisor said nothing. The car was dropped off clean (inside and out) and each time I picked it up it was filthy. It also had no gas, even though I dropped it off with 1/4 tank. I ran out of gas driving the car down the street to the gas station when I finally was able to pick it up. I live down the street from this dealership & I would rather drive to Greenwich than let these people touch my car again. More

In purchasing my vehicle back in April 2012, I was very dissapointed with the sales department. I waited nearly 2 hours to be seen and be acknowledged after several attempts in asking the receptionist on h dissapointed with the sales department. I waited nearly 2 hours to be seen and be acknowledged after several attempts in asking the receptionist on how long my wait was to be seen. The later it became I was rushed with the paper work and then asked to call in the next day. I called in the next day and they told me I would get a call back from the manager and no call came in as I waited all day. At around 4:30 Honda called me to say "come in we have all your paper work ready and insurance is ready to go" I went in with my fiance at the time and the manager again kept me waiting. Anyhow I posted a negative experience review on my purchase on 4/8/12, and a manager then called me advising me that if I change my review they will install a Free of Charge remote starter on my car....I later agreed to the offer, to only find out I would continue to get the run around when making an appointment to bring my car in to install the remote. No return calls from anyone at Honda in reference to the "free of charge starter offered" I left several messages. I went in a year later for service and spoke to the sales department and their answer was look for the email on your end, print it and bring to us...Not shocked that the review was wiped out as if it never existed. Still no remote starter installed and no phone calls. Worst experience in ever dealing with a Car dealership.... More

This review is specifically for pre-owned car sales. I would not take ANY chances buying a pre-owned car from this dealership. They seem to have many pre-owned cars, but the operation is shady overall. would not take ANY chances buying a pre-owned car from this dealership. They seem to have many pre-owned cars, but the operation is shady overall. It seems that their approach is most importantly to get you to come into the dealership and promise you anything to make that happen to the point of deceiving and misinforming. Once you are in, waste more of your time talking and showing cars and not fulfill anything committed to promised over the phone. The whole used car operation is shady, the pre-owned cars are serviced at a service station a few blocks away at the local Shell gas station, not exactly clear on what they do there. If I wanted to buy a car serviced a local shell service station, I'd buy one from the local Shell gas station. They seem to know nothing about the service history of pre-owned cars they offer for sale while that should be information that should be made available to the buyer and can be fairly easily obtainable with a call to a few dealerships where the car is serviced. They claim that the car goes through some kind of an inspection, but at the same time clearly explain that the inspection is equivalent to your typical NYS inspection, which thanks, but isn't worth much in my mind for a car you are buying. If you want to deal with a serious, professional dealership which gives you the correct information and doesn't waste your time driving you around and getting a suntan at the dealership under the neon lights, you'll be better off with plenty of other great Honda dealerships in the area or a little farther away. More