Stephanie Zamora from the Service Department! What a gem! To make a long story short, she is the textbook example of what excellent customer service should be. I was unhappy with the chain of events that took place while getting my 2021 passport serviced. After speaking to her and meeting her in person, she showed empathy and concern over the issue at hand. She quickly resolved the issue and helped defuse what might have been another outcome. Stephanie is an example of what good customer service was, what good customer service is, and what good customer service should be. I’ll give the service department another try because of Stephanie’s efforts. She should be given a raise and/or treated to lunch everyday for her efforts. Thank you Stephanie!