Honda of Newnan

Predatory Practices and Lies I was lured in with the classic bait and switch tactic. I was sent two emails with quotes for a vehicle, and told that if I was to negotiate or make I was lured in with the classic bait and switch tactic. I was sent two emails with quotes for a vehicle, and told that if I was to negotiate or make another offer it had to be in person. Being over an hour away due to traffic, and rain, I was pushed to come in to take advantage of the "great deal". As soon as I got there, after two hours of fighting traffic, I was told immediately that the lower price vehicle did not exist and it was for a different model; while the higher quote was the vehicle I was interested in. They said they didn't know how it happened in their computer but they couldn't fix it after I asked them to. Dismayed after I told them on the phone that the initial quote was higher than I could pay, I thought okay I will hear them out as they told me I could negotiate with them in person. There was literally no negotiation. The finance manager lied to me and told me that they legally had to charge for the documentation fee, which is untrue and at $699 (ridiculous)!. He later said he had to make a profit as the "discount" they were offering was generous. I know people who work in various positions at Honda and have done my research, so I know their invoice price of the vehicle/true costs of accessories/taxes/fees/etc. The finance guy, James, did not like this and tried to lie about other fees they "had to charge", that other dealerships do not charge. I do not know if this dealership specifically targets women, but they definitely lied and tried to take advantage of me. Upon finding out that I am a recent graduate, James told me that in a few years I would be making big bucks with a promotion so it shouldn't be an issue. I left and walked away without a second thought. I know and everyone else should know that bait and switch tactics are illegal. I have contacted my attorney as I will not let them try to pull this on anyone else. Stay away from this dealership and their predatory practices. Look at other reviews, you will see that I am not the only one they did this to! A day or two after posting bad reviews online, I received a call from John Hicks, the GM, whom left a voicemail stating that they dropped the ball, apologized, and wanted to make things right. I let him know exactly what they had done, and he said he has only been the GM for 90 days with new staff and this is not the look they want to have. He stated that my reviews were "damaging" and if he could make it right, he would like to earn my business. I told him that he could try but it would have to be a good offer. The only thing he did was offer a $500 reduction. Knowing exactly what they were pulling after reviewing the quote, I called him to ask exactly what the non-tax fee was. He said that it was to cover the cost of registering my vehicle. I informed him that I knew exactly how much it cost to register the vehicle and that the taxes were calculated incorrectly . That is when he went on to say the prices were set by corporate, covered administration, etc. I told him that it was incorrect as I know my state taxes and filing fees, and he said that he would check on his computer, but they lost power just a few moments prior. Skeptical as it seemed rather convenient, I let him know that when it came back on he could get back to me. I ended up emailing him as I did not get any response with a counter offer. Then later on Sunday I received an email saying that the power was out until late the day before and he would look over my offer and get back to me the next morning. This never happened. I have since responded that I am rescinding my offer as this is a matter of principle. I changed my offer, which is still more than fair considering their bait and switch tactics; causing me to miss hours of work, my precious time, and put me in danger where there was a flash flood warning, and he has continued the cycle of deceit while wasting my time. I also stated I want an apology from everyone who was involved in misleading me and for him to address the use of such tactics in the dealership. Of course, he still has not responded. More

Bait and Switch Not once, but twice this dealership sent us cars they had available that met our specifications only to tell us they were gone when we came at our sch Not once, but twice this dealership sent us cars they had available that met our specifications only to tell us they were gone when we came at our scheduled time. But we have this shiny more expensive car instead! Crooks and liars these folks. They were chipper and friendly while they took me to the cleaners. More