Honda of Oakland

More expensive than the local shops I’ve worked with, but it’s nice to have everything in one place. I’m not too thrilled with the credit card charge – I think that should be a cost of doing business – but I it’s nice to have everything in one place. I’m not too thrilled with the credit card charge – I think that should be a cost of doing business – but I knew about it from prior visits, and Victor Martinez also checked to make sure I was aware. He was very helpful, and actually had looked into the tires for me before when I was there for an oil change. I ended up buying four new tires. More

My whole experience with Honda and Syed was wonderful. He followed up and made sure everything was ok after purchase He followed up and made sure everything was ok after purchase More

Great. More expensive, but worth it. Great customer service; I really appreciate the shuttle from and to Honda. More expensive, but worth it. Great customer service; I really appreciate the shuttle from and to Honda. More

I was very pleased with the professionalism and the great customer service. The only thing I did not like was being charged 3% for using a credit card. customer service. The only thing I did not like was being charged 3% for using a credit card. More

Most efficient and organized dealership I've ever delt with!. Being that my credit wasn't in the best of shape at this time,they got the deal done none the less and to me that was magical work!!!. with!. Being that my credit wasn't in the best of shape at this time,they got the deal done none the less and to me that was magical work!!!. More

Overall great experience, from scheduling to a courtesy drop off back home and great customer service. drop off back home and great customer service. More

I had a flat tire and didn't have a spare. So the tow truck could only drop my car at the nearest shop. Against my better judgment I got towed to Honda of Oakland because it was the closest to So the tow truck could only drop my car at the nearest shop. Against my better judgment I got towed to Honda of Oakland because it was the closest to where I was stranded. I had had a terrible experience few years back so I knew better. And sure enough nothing has changed. I literally told them that I needed my flat tire repaired ONLY because I had a baby with me. I specifically said I don't need anything else checked or fixed. 1.5 hours later, I see my car with the hood and trunk open, but they still couldn't tell me if the tire is repairable because they hadn't gotten into that yet. I asked what was going on, and they tell me they're checking for fluids and other things that might need attention, but the very thing I went to them for? Nothing. Another 1.5 hrs later, I'm told the tire needs replacing (surprise, surprise) and I paid almost $300 for one new tire. It's possible that the tire really was beyond repair, but I'm very doubtful now. Because they're always looking to either upsell you things you don't need or that there's something immenent that must be fixed. Fixing my flat tire would only cost $45, but a new one cost $300. and the fact that I couldn't trust they acted in my best interest is the point. Very questionable characters to say the least. More

John Jeffries was very professional courteous polite friendly helpful and did what he said he would do. He informed me of the issues and did not try to strong arm me or pressure me into getting services friendly helpful and did what he said he would do. He informed me of the issues and did not try to strong arm me or pressure me into getting services that I was not prepared or planning to get. He kept me informed of progress during the day. His professionalism was greatly appreciated. More

The staf and vehicle options were great no pressure was also good. Only completes associated paperwork for purchase. Probably not their fault also good. Only completes associated paperwork for purchase. Probably not their fault More

Thieves. They sold me a warranty and never provide it. They gave a piece of paper that basical says... here's a warranty number, but does NOTHING to describe They sold me a warranty and never provide it. They gave a piece of paper that basical says... here's a warranty number, but does NOTHING to describe the terms and conditions. I should have know when the xxxxxxx quickly took the signed paperwork and put it in a sealed envelope before I could see it. More