Honda of Oakland

Sales person was slick but the financing department messed up my contact then made to come and resign. I had an appointment and they made we wait while they sold and financed other cars to other custom messed up my contact then made to come and resign. I had an appointment and they made we wait while they sold and financed other cars to other customers. I guess I come last. Johnny in finance is a user and he'll say anything to get what he wants. I can't believe I left work early for this. What a poor experience! More

Huge failure here beyond the usual excessive dealership repair charges. I came in for a parasitic leak that was killing my battery. It wasn't the alternator or starter--all confirmed from my usual mechanic repair charges. I came in for a parasitic leak that was killing my battery. It wasn't the alternator or starter--all confirmed from my usual mechanic, who said that the dealership could find and fix the draw faster. They didn't. Due to mistakes, it took a WEEK, including 1 day for New Years Day. So six days, if I'm being generous. I came in on a Tuesday morning at 9:30ish. My initial repair manager went on vacation the following day, but he told me the part (a new door handle) was being ordered and that the car would be done the next day, Wednesday. Well... he apparently didn't order the new door handle that was causing the draw, and he definitely didn't assign my car to a new manager. I had multiple unanswered texts and had to call 5 times before another repair rep finally took responsibility for my car... and told me that the part hadn't come in. This was the end of the day Wednesday. Thursday was New Years, so they'd be closed. Related to this, they don't respect the customer's time. This CRV is our only car, and they never once gave me an ETA about when the repair would be done without me asking MULTIPLE times. But what about the repair? I hope it's fixed.. I went to them because they're supposed to be the Honda electrical experts and would find the draw faster with their fancy Honda diagnostics. All they did was show me a video that showed my door handle lock was malfunctioning. Yeah, I and my mechanic saw that too. But is that THE cause of the parasitic drain? Until I asked for the data, they just assumed that the handle was the cause, but didn't confirm it with amp DATA. I could have had a broken door handle AND the parasitic draw coming from somewhere else in the car. The handle malfunction by itself wasn't a big deal, so I would not have had that fixed if it wasn't CONFIRMED as the cause of the battery drain. If I wanted guessing without data, my original mechanic could have fixed the same issue for half the price and half the time. They get one additional star because the Saturday manger gave me a loaner after receiving the wrong part from Honda (quality control, anyone?) and for ultimately discounting the repair for all their delays, and poor communication. Everyone knows the dealerships charge you more. I knew that going in, but I wanted get this issue finally resolved. But for that price, you're supposed to get fast, expert, and high quality service, not poor communication, mistakes, delays, and guesswork. More

12 minutes ago New Do not purchase or lease from this place. Absolutely zero customer service after sales. Stay away. Sales person went AWOL and MIA when we needed help. The best they can do is to respon place. Absolutely zero customer service after sales. Stay away. Sales person went AWOL and MIA when we needed help. The best they can do is to respond on social media that they regret our experience and wants to reach out to help. They are unwilling to help and will try to avoid responsibility. DO NOT BUY OR LEASE ANYTHING HERE. More

I had the best experience I've ever had during a service visit, thanks to Victor Martinez! From start to finish, he was professional, knowledgeable, and genuinely committed to making sure everything went sm visit, thanks to Victor Martinez! From start to finish, he was professional, knowledgeable, and genuinely committed to making sure everything went smoothly. He kept me informed every step of the way and made the entire process stress-free. Victor truly went above and beyond—I left feeling confident and well taken care of. I’ll absolutely be returning for future service needs. Highly recommend! More

We recently got approved for a used car at this dealership, and while we were still deciding, both the finance agent and salesperson congratulated us and shook our hands — which felt a bit prematur dealership, and while we were still deciding, both the finance agent and salesperson congratulated us and shook our hands — which felt a bit premature and pressured. Right before signing the papers, we found out (only because my husband asked) that the car had a minor accident history — something the salesperson never mentioned. On top of that, the sun visor and back seatbelt were broken, which was also not disclosed. We’re really disappointed with the lack of transparency and the way the salesperson handled things. We expected honesty and full disclosure, especially when it comes to safety issues and accident history. This experience made us lose trust in the dealership. More

Recently brought my 2025 Pilot in for its 10K service. Our service rep Taz Stewart was kind, courteous, and highly knowledgeable. The entire process was smooth, and incredibly easy. We were able to ha Our service rep Taz Stewart was kind, courteous, and highly knowledgeable. The entire process was smooth, and incredibly easy. We were able to have the work done quickly, and also add some accessories to our vehicle that added made the entire process worthwhile. We will definitely be back. Taz is the best! More

They made sure I got what I was looking for. They were efficient and nice They were efficient and nice More

Thank you Mr. Jefferies and staff for always taking care of me and my vehicle. It's super hard to come by trustworthy people now days. Much appreciated. Jefferies and staff for always taking care of me and my vehicle. It's super hard to come by trustworthy people now days. Much appreciated. More

Out of all the honda dealerships in the bay area, highly recommended collaborating with this location. They were the only location open to negotiating. All other locations were difficult and hard to negotia recommended collaborating with this location. They were the only location open to negotiating. All other locations were difficult and hard to negotiate with. Highly recommend Mikey & Adam (supervisor) More

Excellent all the way through. Everyone was nice and helpful. The work was done on time and on budget. Shout out to my service advisor (John J.) and to the courtesy shuttle dri Everyone was nice and helpful. The work was done on time and on budget. Shout out to my service advisor (John J.) and to the courtesy shuttle driver! Both went above and beyond. Eleven on a scale of ten! More