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Honda of Owings Mills
Owings Mills, MD
1,786 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 31, 2026
I’ve bought 2 cars from this dealership and have been getting service done since 2016 and this will be my last time. I came in because I’ve been having problems with my computer system (glitchy car play, getting service done since 2016 and this will be my last time. I came in because I’ve been having problems with my computer system (glitchy car play, the car thinking my keys are still in the car when they’re outside the car, in my hand, etc.) and to get a recall done. I was told that the software update would fix the problem. Please note the dealership sold me the car with this update and I’ve gone back for service twice and was told that the update could not be completed. I left my car with Mr. Ellery Queen and when he called the next day, he told me the software update was completed and that the techs were unable to replicate the issue. I was also told that it was likely a bad connection with my phone. When I pick up my car, I am immediately having issues with my CarPlay. I check, and the update states it was not completed (only 53% complete). The response I got when I called him the day I picked up my car was to call him back on Monday to get back on the schedule. Why should I have to take additional steps to get a new appointment when the service I was promised was not completed? I’m also nervous that the recall was not completed. The service writers here are nice, but seem overwhelmed and the techs do not seem reputable. For that reason, I will be finding a new dealership. More
by cgosnell
Employees Worked With
Ellery Queen
August 29, 2026
I visited on August 28, 2026, to have my car serviced for a recall. Ellery, my service advisor, was very friendly and professional. He introduced himself and the company properly, then asked if I normally wo a recall. Ellery, my service advisor, was very friendly and professional. He introduced himself and the company properly, then asked if I normally work with a specific advisor because this was not my first visit. I told him I did not, and I explained the reason I brought my car in. I received a text with short video showing the courtesy inspection findings and recommendations. Ellery also called and clearly explained what needed attention now and what could wait until my next scheduled service. The service was completed on time, and overall, I was very satisfied with the experience. More
by Basa
Employees Worked With
Ellery
August 21, 2026
Excellent service from Ellery in the Honda Service Department! He was professional, friendly, patient, and kept me well informed throughout the entire service process. I really appreciated his attenti Department! He was professional, friendly, patient, and kept me well informed throughout the entire service process. I really appreciated his attention to detail and his follow-up afterward to make sure everything was going well with my vehicle. Ellery truly cares about his customers and provides outstanding customer service. Definitely 10 out of 10! Thank you, Ellery, for the fantastic job and for always taking great care of me and my Honda! More
by pilipyu
Employees Worked With
Ellery
