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Honda of Owings Mills
Owings Mills, MD
1,465 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,465 reviews
June 19, 2025
I am dissapointed in today's service. Started at the beginning with Cynthia, whom was rude and unprofessional not willing to help. Then I was charged for services (rotation of tires) that Started at the beginning with Cynthia, whom was rude and unprofessional not willing to help. Then I was charged for services (rotation of tires) that weren't completed. I noticed once I got my car back and checked my tires, I went back to Cynthia and let her know that rotation hadn't been completed and I had been charged for it. She didn't even apologize or say anything. I then went looking for the manager to let them know of the issue. Thankfully he was at the door and I asked if I could speak with him (not knowing it was him). He was the only one to take any action on the situation. He apologized for what happened and assured me that he will go talk to technician and Cynthia. Cynthia then said that they couldn't find the lock key, but nobody ever came to let me know. She wasn't helpful at all! I waited 2 hrs and finally rotated my tired because I was on top of it! I always have had a great experience here, it's a shame that it wasn't today. I know Josh would have taken care of me, like he has in the past. He is currently on vacation, in the future I will ONLY be dealing with him as my service advisor. More
by ra_soto
Employees Worked With
Cynthia (service advisor)
June 19, 2025
I had a great experience buying my car from Kendric (? sp) Even more important to me is the service department. I prefer to deal with Josh S. He is a great service writer and is attentive to helping the c sp) Even more important to me is the service department. I prefer to deal with Josh S. He is a great service writer and is attentive to helping the customer. I was used to excellent service from my prior car dealer and was concerned about keeping my same level of satisfaction. Josh has been great! More
by Marcey
Employees Worked With
My sales person Kendrick has now moved into finance department
June 15, 2025
Great phone and in person experience dealing with Andy Yoon at Honda of Owings Mills. He was courteous, friendly and very professional. With this experience dealing with Andy, I will certainly recommend t Yoon at Honda of Owings Mills. He was courteous, friendly and very professional. With this experience dealing with Andy, I will certainly recommend this dealership to relatives and friends. More
by Anita P
Employees Worked With
Andy Yoon
June 12, 2025
This location really does a great job with customer service. No matter what department you vist, sales, service or anything in between your going to be in great hands! service. No matter what department you vist, sales, service or anything in between your going to be in great hands! More
by Ri
Employees Worked With
Blake Berger and Josh, Q Sue, Melvin Ross, Jeannette Shalaby
June 12, 2025
Had mechanical problems with my car I took it over without an appointment. I was expecting to leave it there overnight. The problem was diagnosed as a bad alternator. Had the car back by late afternoo without an appointment. I was expecting to leave it there overnight. The problem was diagnosed as a bad alternator. Had the car back by late afternoon . My service consultant was Joshua, very happy with the service he provided . More
by Mark.L.Benavent
Employees Worked With
Joshua Shaikh
