Honda of Owings Mills

Great deal, great warranty My vehicle was written off as a total loss. I had 10 days to find a replacement that would accommodate my family and I. After doing some research us My vehicle was written off as a total loss. I had 10 days to find a replacement that would accommodate my family and I. After doing some research using autotrader.com and CarFax, I decided to stop by the Northwest dealership which is 10 minutes from my job. Branden Mitchell was my sales person. He was very polite and was very knowledgeable about every car that I inquired about. My heart was set on a CRV but I didn't think I would find one in my budget. I test drove a few vehicles during lunch breaks. Either the SUV didn't feel right or the payment was too high. Two days before returning back my rental, Branden called to tell me that they just received a CRV. It had just about everything on my checklist. It was certified with low mileage and just 2 previous owners. Joe Miller assisted with the financing and assured me that the car payment would meet my expectations. Thanks very much for a pleasant car buying experience. More

Professional Service My son and I came to Northwest Honda to look at the Honda HRV after receiving an email reponse to an on line search. I was met and treated with compl My son and I came to Northwest Honda to look at the Honda HRV after receiving an email reponse to an on line search. I was met and treated with complete respect by Mgary Williams. He was totally professional and showed me all the features of the HRV then we took it for a test drive but it was no to my liking. Mr. William did not get annoyed or pressure me, instead helped me determine the car and options I truely wanted. Long story short I purchased an Accord and I am very happy with my purchase. More

Great experience at Northwest Honda Larry Brooks was great! Professional, good listener, courteous and great service. Would certainly recommend him Had a bad experience at another local Larry Brooks was great! Professional, good listener, courteous and great service. Would certainly recommend him Had a bad experience at another local Honda dealership and came to Northwest... so glad I did! More

Great Customer Service Had a great experience all around. Braden went above to make sure I got what I was looking for in a used car. I would highly recommend this dealershi Had a great experience all around. Braden went above to make sure I got what I was looking for in a used car. I would highly recommend this dealership if you need to purchase a Used car. More

No Pressure, No Problem It was a pleasure dealing with my salesperson, Larry Brooks. He did not pressure me to purchase the vehicle that I wanted and gave me plenty of time It was a pleasure dealing with my salesperson, Larry Brooks. He did not pressure me to purchase the vehicle that I wanted and gave me plenty of time alone with the vehicle so that I could get to know it without anybody breathing down my neck the entire time. He answered all of my questions in a professional, polite manner. I picked up the car 6 days ago and Larry and another gentleman went over everything in the car - even set the Bluetooth up for me. The car was in perfect condition and had a full tank of gas. The physical layout of the dealership is very welcoming - airy and open and lots of areas to sit or walk around. Actually, can't wait for my first service appointment! I had a great new car selection experience! More

Pleasant experience Anthony Gelfen (Tony) is a fantastic salesperson. He is fast and down to business. He didn't waste our time, was very courteous, and professional. My Anthony Gelfen (Tony) is a fantastic salesperson. He is fast and down to business. He didn't waste our time, was very courteous, and professional. My husband and I were very pleased and happy with the entire experience. We highly recommend Tony and Northwest Honda if you are considering buying a car. More

A Training Course in Salesmanship and Etiquette I personally am in Sales (office equipment) and usually sit "on the other side of the table" when it comes to a sale. It was an extremely pleasurable I personally am in Sales (office equipment) and usually sit "on the other side of the table" when it comes to a sale. It was an extremely pleasurable experience to deal with Raschelle. From the moment my wife and I walked in, she was pleasant,professional, and focused on getting us the minivan we wanted. She answered all our questions with a smile, showed us a few models/trims, and once we made a decision passed us on to Leen who did a masterful job of finishing the paperwork in record time to get get us out the door! While we were signing, Raschelle went and put our plates on for us so we wouldn't have to waste any time! Raschelle's follow up, as well a Mike's were textbook what you would expect from an excellent,caring salesperson. In fact, I showed her handwritten thank you card to my sales team as an example of how to treat a client! More

very good experience, EXCELLENT SALESPERSON Had a very good experience at northwest honda, and I would highly recommend this dealership. The best part was the salesperson, Braden, he was profess Had a very good experience at northwest honda, and I would highly recommend this dealership. The best part was the salesperson, Braden, he was professional, helpful, knowledgeable, and far from pushy. he took 4 hours going through what seemed to be there entire inventory to find something that met my very picky standards. When we found a vehicle, and price point that worked, he , joe, and Sharonda worked very hard to find financing that was the best for my situation. Braden, and Sharonda stayed over an hour after they closed, to make sure I was comfortable, and well informed about the car, and financing. While we were finishing up the paperwork braden even went out, and detailed the car, and shined up the wheels. If you need a used car in the Baltimore you would be lucky to have Braden, Joe, and Sharonda help you find it. More

Great experience My wife and I purchased a used car (Cadillac Escalade) and the salesperson Marcus Lisbon provided us with such a great experience that we felt like we My wife and I purchased a used car (Cadillac Escalade) and the salesperson Marcus Lisbon provided us with such a great experience that we felt like we knew him for years. He was absolutely amazing, totally transparent during our entire purchasing experience and the price was right. Prior to arriving at Northwest Honda we was reluctant about purchasing a used vehicle because we never owned a used vehicle. Moreover, the general manager Mr. Joe was also attentive with providing us with a long lasting experience, as well as other employees ( finance dept., sales staff, and service dept.). This was our second purchase with Northwest Honda (new car) and it was so awesome. We feel really blessed to be afforded the opportunity to develop a long lasting relationship with the Northwest Honda Family. More