Honda of Owings Mills

Started slow but finished strong It's been three months today since I bought my 2005 Acura RL. I purposely waited so that I could give an thorough review. All in all I can say that I' It's been three months today since I bought my 2005 Acura RL. I purposely waited so that I could give an thorough review. All in all I can say that I'm still very pleased with my purchase. There are a few issues I have with it, but they are minor and besides, I have an extended warranty for the major things. The air conditioner compressor went up within 3000 miles and they honored the and fixed it at no charge to me at all. To give you an idea, if I had to pay for it myself, that would have set me back around $1300. The car is one helluva good thrill ride. I think Acura made this more of a luxo-performance car than a luxury plush ride. I commute to work in this vehicle and I drive 45 miles one way. This car zips in and out of traffic like a compact car. In truth, this is a relatively small car when compared to its predecessor the 3.5RL. Now that car screamed luxury and class. This 2005 Acura tells a story of luxury and performance. When I took delivery of the vehicle I was amazed at how incredibly clean inside and out the car was. the engine bay looked like the car was brand new. The door jams and interior all looked in pristine condition. I was amazed for a car that's ten years old and with over 142,000 miles on it. I worked with Ken Brooks who is the internet salesman. I didn't expect to get a break on the price because the price was already very cheap in my opinion, $9,995. This car brand new retailed for at least $46k. Everything is still fully functional save the Bluetooth option which was a sticking point with me. I still haven't bothered to take it to get fixed to this day because Bluetooth enabled vehicles back then are not what they are today so I'm not sweating it. I can get a Bluetooth car speaker for my phone if I wanted to. The headlights shine on everything everywhere, I mean they really light up the night. The only issue I have with that is that sometimes and more frequently than not one of the headlights may go dark. I turn the lights off and on then they it comes back on. It may happen again and again until it finally stays on. I'll drive days without an incident and then it will start up again. I've taken it to the dealer twice and each time they couldn't reproduce the problem. I did some searching on the internet and found that the Acura RL has had a history of the flickering lights. Some people say that the fix is to replace the ballast and some say that the fix is to change the wiring harness which doesn't allow enough current or something to that effect to flow through the lights. I personally think it's a design flaw and Acura will not admit it because they will have to issue a recall and it probably hasn't been an issue on enough vehicls to be a real problem, but what do I know. I'm just "Joe Consumer" Like I said, all in all I've had a wonderful experience with this car. The engine and transmission are very strong, willing, and able to get the job done. The creature comforts are there for sure and the car has been reliable since day one. I hope I can say that one, two, three years from now if I haven't traded the car in on another late model Acura RL. What drew me to this car was all the technology that was put into this car when it debuted in 2005 and the fact that it is all-wheel drive clenched it for me. I hope that this dealership continues to provide the outstanding customer service that I received when I bought my vehicle. I would definitely buy another vehicle from them again. I can go on talking about the experience that I had, but then this review may turn into a small book. More

Knowledgeable and pleasant from start to finish We were greeted by Chris Smelser who was friendly and extremely knowledgeable. He believed in his product and we never felt undue pressure. It was n We were greeted by Chris Smelser who was friendly and extremely knowledgeable. He believed in his product and we never felt undue pressure. It was nice to work with a salesperson who really knew everything about the vehicle. We buy cars for the long haul and had lots of questions that were both automotive and practical. There was never a question that he couldn't provide a helpful answer to. We also felt in very good hands with Leendert Pijpers during the finance process. We highly recommend these folks and really love our Honda CR-V. We visited several other car dealerships and Northwest Honda was far and above anywhere else in service and product. Thank you, Chris & Leen! More

Excellent We purchased our 2015 CRV from NW HONDA in Reisterstown on October 10th. Our Selection Specialist, Robert Pullo was fabulous!! Very informative and We purchased our 2015 CRV from NW HONDA in Reisterstown on October 10th. Our Selection Specialist, Robert Pullo was fabulous!! Very informative and easy to work with. He met all our needs and price point. Everyone we were introduced to was very helpful. It was certainly the most enjoyable experience we've ever had in purchasing a vehicle. We will certainly recommend NW HONDA to everyone! More

Great They're very understanding. I was able to think things through before making my decision. I wasn't rushed. I wasn't forced on one specific car like my They're very understanding. I was able to think things through before making my decision. I wasn't rushed. I wasn't forced on one specific car like my last dealer. They held the car for me. They have been and remain in contact with me. Excellent crew. More

EXCELLENT PRE-OWNED SERVICE On 9/24, I stopped by Northwest Honda located in Owings Mills, MD. My salesman was Jonathan Carr. Mr. Carr's service was excellent. He was by my side On 9/24, I stopped by Northwest Honda located in Owings Mills, MD. My salesman was Jonathan Carr. Mr. Carr's service was excellent. He was by my side the entire process. He kept me abreast as to what the next process would be. I highly recommend Jonathan Carr future dealings. My overall experience with Northwest Pre-owned sales department was nothing short of excellent. The process took about 1 hours, in and out the door. Great service!! More

Very Happy Customer! Chris Smelser at Northwest Honda made my buying experience a pleasure. Lane in Finance and Branden Boudris in delivery were very helpful also. Highly Chris Smelser at Northwest Honda made my buying experience a pleasure. Lane in Finance and Branden Boudris in delivery were very helpful also. Highly recommend! More

Good experience! Gary Williams was awesome and extremely helpful! Same with Dawn in finance and Jesse in service. I had a good experience at northwest and would defini Gary Williams was awesome and extremely helpful! Same with Dawn in finance and Jesse in service. I had a good experience at northwest and would definitely do more business here in the future. More

Service Rep Rude Took my car to get looked at and Tim whatever his last name is was just outright RUDE! I don't understand how you can be the head of a service departm Took my car to get looked at and Tim whatever his last name is was just outright RUDE! I don't understand how you can be the head of a service department and be so rude! Definitely a turn of. NEVER AGAIN! More

Found staff to be friendly and knowledgable. Sales personnel listened to what I wanted and then showed Mya variety of options that met my needs. Financing was easily arranged. Overall, this was Sales personnel listened to what I wanted and then showed Mya variety of options that met my needs. Financing was easily arranged. Overall, this was a great experience for me. More

A friendly and negotable dealer After we have visited a lot of dealerships, we made a last stop for that day at Northwest Honda dealership and on our way in we met a gentle nice loo After we have visited a lot of dealerships, we made a last stop for that day at Northwest Honda dealership and on our way in we met a gentle nice looking man Mr. Azaria Arefayne. (AZ) he welcomed us, provide us a seat and we started our mission to buy a car conversations, he gave as choices, price ranges, and specifications of the car we were looking for. We did a drive test and we loved the car and with great convenience we able to purchase the car of our dream. The dealerships' environment, the staffs who work in there, specially the salesperson we dealt with( Mr.AZ)and the accounting dept. staff Mrs. Dawn are really made us feel like we have been there for a long time. Finally please thank Mr. Azaria for his effort to make us buy a car in less than a day and the service he provided us for introducing the new car part by part and feature by feature relentlessly by answering all the questions we asked him until we leave the parking and even the promise he gave us to call him anytime for any question, makes northwest Honda dealership the best of all in the area More