Honda of Owings Mills

Efficient and Effective I was very pleased and appreciative in the way that all the things concerning my purchase including the sales, the financing, and the service departme I was very pleased and appreciative in the way that all the things concerning my purchase including the sales, the financing, and the service departments were carried out. Also, every one was very helpful in explaining how my new CRV operated. This was my 4th Honda purchased at Northwest and again I received a great bargain. More

Good Service and experience I have been a customer since 2004 and the service gets better every time. This is my 3rd car from Northwest Honda. The service is always quick and the I have been a customer since 2004 and the service gets better every time. This is my 3rd car from Northwest Honda. The service is always quick and the staff is friendly. More

Best car buying experience I purchased my new 2015 honda coupe from larry brooks at northwest.Mr.Brooks made the car buying experience awesome.He was very professional, attentio I purchased my new 2015 honda coupe from larry brooks at northwest.Mr.Brooks made the car buying experience awesome.He was very professional, attention to detail to the exact car I wanted.He was very friendly to myself and my family.The staff in the dealership made us feel at home.I would recommend Mr.Brooks to friends and family.He is the BEST salesperson I have come across in all the years I have purchased vehicles. More

Best car buying experience Mr.Brook made my car buying experience awesome.He was very patient.He was informative and paid attention to detail with everything I requested in the Mr.Brook made my car buying experience awesome.He was very patient.He was informative and paid attention to detail with everything I requested in the car.When I called,he kept me updated with the inventory so the day my car came in, I was right there to get it.I would recommend my family and friends to Mr.Brooks. More

Great Service My sales guy was Larry Brooks and I very pleased with his service. He went well above and beyond. I left very happy last night. I wouldn't recommen My sales guy was Larry Brooks and I very pleased with his service. He went well above and beyond. I left very happy last night. I wouldn't recommend him to my friends and family More

Larry "Duke" Brooks is who you want to go see !!! When walking in to the dealership for the first time Mr. Larry Brooks took it upon himself to greet me and my party and ask if we had an appointment w When walking in to the dealership for the first time Mr. Larry Brooks took it upon himself to greet me and my party and ask if we had an appointment which I did. Once his search resulted in no appointment that had been put in; he immediately took it upon himself to help me. He asked and listened to what I was looking for and he did his absolute best to get me in that very same vehicle. This was my first car purchasing from a dealer so he had made the process clear and simple. If applicable I will definitely becoming back to shop with Mr.Brooks and the Team over at Northwest Pre-Owned. Thank You So Much. More

Wasted trip I called and spoke to sales manager, Rishad to see if Northwest would match a price on a new CR-V I was interested in. My wife and I had just purchase I called and spoke to sales manager, Rishad to see if Northwest would match a price on a new CR-V I was interested in. My wife and I had just purchased one two nights before from O'Donnell Honda and wanted a second, but they were out of the color I preferred. I called Northwest from work and clearly stated the price we paid that I hoped to match. I was assured price wouldn't get in the way of the sale (although it should have raised a flag when Rishad told me that the car I was interested in had wheel locks and splash guards worth $400 - really??) I drove from Johns Hopkins University where I work through rainy rush hour traffic to be given the typical song and dance that people associate with buying a new car. While Rishad seemed like a pleasant guy, he pulled a classic bait and switch assuming that if he could get me in the showroom they could work their sales magic. It didn't work. I've never walked out on a conversation at a dealership before until last night. If they weren't able to match the price, that's fine, just tell me so on the phone, but don't lie to me and waste my time. By the way, after contacting two additional dealerships I found one that happily met my price and even included an additional option free of charge to earn my business. I'm a happy owner of a new CR-V and I didn't buy it from Northwest! I gave two stars instead of one because I served myself a free coffee as I waited in the showroom. If you're in the Baltimore area save yourself a headache, skip Northwest and go to O'Donnell in Ellicott City or Ourisman in Bethesda their prices are great, they treated us well, and didn't insult us with theatrics. David More

Northwest sold me a car with frame damage "The Avalon sold to me had frame damage. Doubt I'll buy another car from Northwest Honda. I would have hoped that at a minimum that their experience "The Avalon sold to me had frame damage. Doubt I'll buy another car from Northwest Honda. I would have hoped that at a minimum that their experienced mechanics would have identified the frame repairs performed on the Avalon sold to me. I kept the car for a little more than a month before I traded it in on another Avalon. I have purchased Avalon's for the past 10 years. When I bought an Avalon from a private seller I always had my mechanic inspect it. I didn't feel it was necessary to have my mechanic inspect the Avalon I bought from Northwest as I expected your dealership to be professionals and that they would provide full discloser on the condition of the car I purchased. I paid top dollar for the Avalon I purchased from you. I took a $2k lose when I traded it in for another Avalon at Bob Bell." John Roberts More

Why I chose Northwest Honda Owings Mills to buy my Truck I would like to thank Dereck Gould for making my car buying experience a pleasant one. I walked into the dealership Friday afternoon without an appoi I would like to thank Dereck Gould for making my car buying experience a pleasant one. I walked into the dealership Friday afternoon without an appointment or knowing the exact vehicle I wanted and walked out that night with the truck I had only dreamed of having, it became my choice. Over the last six weeks I had been searching but did not disclose my experience, some good and some really bad, to Dereck until after I purchased the vehicle. I wanted a clean slate and that's what I got. Dereck was pleasant, calm and well verse in his knowledge of the vehicle. His years of experience and dealing with customers were apparent in his overall attitude and his willingness to include you in the process. He answered all my questions. Showed me each vehicle I wanted to see and made me test drive each. His calm demeanor made me comfortable. He was never forceful, and I liked that. If I had not gotten a vehicle that day, I knew then, that I would be doing business with Dereck. This is important because my first choice was a Toyota truck and I got a Honda Pilot. If I had met anyone else that day, I'm sure the outcome would be different. I had a few concerns with my truck and he promised to take care of it and he has. I would recommend Dereck to my family, dear friends and anyone looking to purchase a vehicle. Thanks Dereck. Catherine V. - More

Kudos to Larry "Duke" Brooks When my husband and I arrived at the Northwest Pre-owned Dealership, we were graciously greeted by Larry "Duke" Brooks, a very professional Selection When my husband and I arrived at the Northwest Pre-owned Dealership, we were graciously greeted by Larry "Duke" Brooks, a very professional Selection Specialist (Sales Rep). Larry was extremely knowledgeable, courteous, respectful, and engaging. He went the extra mile to provide us with exceptional service. Larry's polite and congenial personality actually persuaded us to purchase our SUV from Northwest. Thank you Mr. Larry "Duke" Brooks for all that you do -- Keep up the Great Work!!! The Bright Family More