Honda of Owings Mills

Anthony Bird Coles in Northwest Honda used games and tricks to cheat customers. The 1st trip I was there he said he would offer the best price in Maryland. The 2nd trip I was there he said he would matc tricks to cheat customers. The 1st trip I was there he said he would offer the best price in Maryland. The 2nd trip I was there he said he would match the deal from the other dealership. I drove 90 minutes per way to be there with disappointments. The salesperson called me 10+ more times to my office and home phone numbers with lies. Please educate your salesperson. More

Candice Foster was great!! I came in the night before I actually purchase my Honda Civic, she stayed pass the closing time for me to start looking and get a idea of what I really wanted. I came the next da actually purchase my Honda Civic, she stayed pass the closing time for me to start looking and get a idea of what I really wanted. I came the next day and purchase my car, Candice was always friendly and patient with me cause I did change my mind a couple times. Overall the dealership was great they were friendly and helped me with everything! More

It was an absolute joy working with Northwest Honda in the purchase of my first vehicle, a 2010 Nissan Maxima. I went in knowing exactly what I wanted and the staff at Northwest Honda made sure the car w the purchase of my first vehicle, a 2010 Nissan Maxima. I went in knowing exactly what I wanted and the staff at Northwest Honda made sure the car was pulled and waiting for me to test drive upon my arrival. The internet manager gave us a full tour of the vehicle and was very knowledgeable in all the features as well as the technical aspects of the car. Unlike other dealerships, Northwest Honda did not try to put me in any other vehicle other than the one I wanted. The finance manager, Leendert Pijpers, pulled out all the stops to ensure that I got the best deal possible and made the overall process quick, easy, and stress-free. I would definitely recommend Northwest Honda to anyone interested in the purchase of a new or pre-owned vehicle. You will not be disappointed!!!!!! More

Everything about my experience working with Anthony was a pleasure. He was so patient with me as I made my decision. I never felt rushed or like my concerns weren't taken into consideration. I came in unsure pleasure. He was so patient with me as I made my decision. I never felt rushed or like my concerns weren't taken into consideration. I came in unsure about what I wanted or if i even intended to buy a new car but I walked away with a new car and a new favorite dealership. He listened to what I wanted and found the perfect car and offered me such a good price I couldn't pass up on a deal like that. He was very friendly and knowledgable and it made me comfortable knowing I was not being scammed or ripped off. I will be back to buy another car from him and am going to refer all of my friends and family to him as well. Thanks Anthony! More

I am the most impatient person on the planet and not easy to work with. Larry Brooks listened to what I said to him and responded efficiently. He was super polite and accommodating. He helped me find the ex to work with. Larry Brooks listened to what I said to him and responded efficiently. He was super polite and accommodating. He helped me find the exact vehicle I wanted and did not waste any of my time. He got me in and out with no hassle and was great at trouble shooting . He is very knowledgeable of the vehicles and did not try to BS me. I would be comfortable referring people to him and the entire team at Northwest. They were all really great. Robert Lashley was also a pleasure to work with. More

My experience with Mr.Larry Brooks was superb I went to several different dealers they could not accommodate me . The moment I entered the dealer they helped me tremendously I got the car I wanted at the r several different dealers they could not accommodate me . The moment I entered the dealer they helped me tremendously I got the car I wanted at the right price and they worked very hard for me I didn't have the best of credit ??????up ...Very proud customer !!! More

Mark was very helpful in working out every aspect of the deal, being veryfamiliar with the vehicle, attentive with always calling back and perfect with everything. Just a perfect salesman! deal, being veryfamiliar with the vehicle, attentive with always calling back and perfect with everything. Just a perfect salesman! More

If you are looking to buy a used Honda please go see Mike Scandora at Northwest Honda, you will be glad you did. He was professional, courteous, understanding, accommodating and very patient. Without knowing Scandora at Northwest Honda, you will be glad you did. He was professional, courteous, understanding, accommodating and very patient. Without knowing mike we scheduled an appointment three days in advance to see a FIT that we found on the dealers web site with plans to see several other FIT's in other dealers the same day. We (the wife and two kids) arrived for our appointment, Mike was waiting for us, we introduced each other (the professional & courteous part) and shortly after went for a15 min. test drive around the city. The car was awesome although I had some concerns which we were able to work thru. (the understanding part). After some discussion and ultimately agreeing on the price (again understanding and the accommodating part) he started all the paper work, etc. and then we asked if we could leave for a short while to have some lunch, (the very patient part) he recommended some places. We came back from lunch, signed documents wrapped up all the paper work, finance etc. took the keys to our new FIT and went on our merry way. The experience at Northwest was low stress and without pressure. It was an excellent environment to shop for a car. For us there was no need to see any other dealer. Thanks again Mike. More

I recently bought a certified pre-owned Honda Civic Si from Todd Keefer and Billy Collins at Northwest Honda and I couldn't be happier about the whole experience with those guys and the rest of the member from Todd Keefer and Billy Collins at Northwest Honda and I couldn't be happier about the whole experience with those guys and the rest of the members on their team! I missed the turn into the pre-owned lot for Northwest Honda when we arrived so since I had to make a U-turn anyway I decided to go to the new car lot and see if they could tell me where the car or my salesperson was and what ensued next was a very disappointing display of customer service from just about everyone on the new car side! I told a group of employees(who were busy flirting with an attractive female co-worker) who I was supposed to be there to see and they prompted me that she had gotten off early and then went right back to flirting with the female co-worker and then promptly disappeared. I was unsure if they were going to get someone else to help me so I waited patiently for about 15-20 minutes to see if anyone would come back. No one came back and I confronted someone at a desk in the sales area and he had no clue what I was doing asking him for help and was not super excited to help me out but he reluctantly did anyway and after what seemed like forever I got someone to tell me where I needed to be and we walked across the street to the pre-owned place where I finally met up with my salesman Todd Keefer. I was so relieved when I finally got going toward picking this car up that I had inquired about over the internet and Todd was super friendly and eager to help me out! We drove the car and it was exactly what I wanted and when we got back to the lot we started the paperwork right away. Now because of all the time wasted on the other side it was now very close to their closing time and we still had a lot of paperwork to finalize and all these guys stayed late and did what they had to do to help me out, the finance manager Robert even making himself late to pick up his child after work which I thought was more then magnificent! Overall Billy and Todd and their team at the pre-owned side went above and beyond to give me the service I felt every customer should get and I can't thank those guys enough for everything and that's why they earned high ratings with me!!!!! I would recommend Billy and Todd and the whole staff at Northwest Honda Pre-owned sales to anyone looking for a great Honda and equally great sales staff!!!! More

Ray was excellent! He made the buying experience quick and professional with no strings attached! He made sure I got my dream car - and really knows his stuff about all of the Hondas and the difference in and professional with no strings attached! He made sure I got my dream car - and really knows his stuff about all of the Hondas and the difference in models More