Honda of Owings Mills

So, I had gotten really sick a couple of years ago. Medical bills piled up while I was forced to leave my construction job. The stress caused by all of this ended my marriage after 21 years...the stra Medical bills piled up while I was forced to leave my construction job. The stress caused by all of this ended my marriage after 21 years...the strain bills can put on your relationship is amazing. Nobody would give me an opportunity. I was turned down at several other dealerships. I was lied to. I was disrespected and called names. I am more than just a social security number and a credit score. One of my friend's recommended me to his old car salesman, Jamey Hebb, at Northwest Honda. Jamey was now a finance manager there, and I decided to take his advice. Jamey treated me as if I was his own brother. He helped be figure out a way to get behind the wheel of a new car, and back to work. The true dedication and respect Jamey showed me is nowhere to be found at any other dealership. I hope to bring all of my friends and family members back to Jamey and his company. Not sure if everybody is like him at Northwest, but they should take a page out of his book and try to be. I know that sounds corny but I was hopeless and helpless, and Jamey found a way. Thanks brother. More

Northwest Honda offered a level of friendliness and trust that I did not recieve at other area dealerships. I worked with Billy Collins when purchasing a Certified Pre-Owned Honda Pilot and was impressed wit that I did not recieve at other area dealerships. I worked with Billy Collins when purchasing a Certified Pre-Owned Honda Pilot and was impressed with his knowledge of Honda's Certified Pre-Owned program, the vehicle I was purchasing, as well as Northwest's inventry of used vehicles and supply trends. Great experience. Rhonda Conley More

Best Honda dealership by far. I shopped around all of Maryland from Heritage, O'Donnell, and College Park and these guys were the most friendly knowledgeable employees. I just bought an Accord EX-L and Maryland from Heritage, O'Donnell, and College Park and these guys were the most friendly knowledgeable employees. I just bought an Accord EX-L and the whole process was a breeze. I was in and out in less then 2 hours with my new car. The finance team was very honest and they told me what extras to not waste my time with, while other dealerships would make a plea for me to get these extra options. I felt very at home with these guys. After I got my car they went through every feature and helped me store my phonebook onto the bluetooth. If you need a new car get a Honda from Northwest. Best dealership EVER! More

Carroll Brown at Northwest Honda was superb in customer service! This was my first new car and I am 57 years old. Carroll went out of his way time and again to make sure I got what I wanted and even afte service! This was my first new car and I am 57 years old. Carroll went out of his way time and again to make sure I got what I wanted and even after the sell. I would recommend him to anyone as a salesman. He made my experience at Northwest Honda! However, I was and still am very disappointed in the finance department. His name is Leendert Tijpers. When I went into his office to sign the papers, he had already added the lifetime warranty to the paperwork. When I asked what it was, he replied, "You need this!" Assumption is NOT a good quality when dealing with the public. I had chosen lots of extras but after seeing the total I told him that I had to think about it overnight. The next morning I called and spoke to Mr. Tijpers and he was very disappointed that I chose to cut out any extras at that time. I asked him to call me back with the total amount due for the car as I wanted to come and pick it up the following day. HE did NOT call me back at all. It took me calling and asking for the sales manager to get the total amount due. When I went in to pick up my car, Carroll Brown went up and beyond to accommodate me. He even had to go into the finance office and get the paperwork as Mr. Leendert Tijpers did not want to fool with it. I find this totally unprofessional and although he may get HIGH sales through the financial department, I find it dishonest. I would like someone from Honda Headquarters to look into this. If you decide to go, ask for Carroll Brown! You will not be disappointed. BUT beware when stepping into the finance office of Leendart Tijpers and be sure to check out all the numbers. Hes in it for the buck and with our state of economy we need people like Carroll Brown around! In closing, again, I have great memories with Carroll Brown and how he handled my sale but I have NO confidence in the finance manager. Also he should be reprimanded for not coming out to let me sign the papers on my new car. VERY UNPROFESSIONAL! More

My experience with Northwest Honda dates back to 1994 at which time I bought a 1994 Honda Accord. I had the vehicle serviced for 17 years by the excellent service staff which I feel was paramount to the lon which time I bought a 1994 Honda Accord. I had the vehicle serviced for 17 years by the excellent service staff which I feel was paramount to the long life of the car. Just recently, I traded the Accord in for a new 2011 CRV. The staff at Northwest was courteous, friendly and very eager to please. I can't imagine a more pleasant experience in purchasing a new vehicle. I would highly recommend Northwest Honda in Owings Mills, Md to anyone interested in purchasing a vehicle. More

I just leased a new Honda CRV and I so love it! It is my third Honda vehicle with the help of Mark Honkofsky. I will continue to lease a vehicle at Northwest Honda with the assistance of Mark. I am comple third Honda vehicle with the help of Mark Honkofsky. I will continue to lease a vehicle at Northwest Honda with the assistance of Mark. I am completely satisfied with my decision to lease a CRV. It is affordable luxury. Thanks so much! More

I am a member of the Consumers Report Buying Service. The dealer accepted the Service's qouted price and gave me what I thought was reasonable for my trade-in. The financing process was efficient with a The dealer accepted the Service's qouted price and gave me what I thought was reasonable for my trade-in. The financing process was efficient with appropriate encouragement to tack on add-ons. My declination for all add-ons was given respectful defference. The sales person was extremely knowledgable about the car I was interested in and ultimately bought. After his tutorial I felt I didn't need the manual to properly use many features of the vehicle. Everyone I came in contact with at the dealership washelpful and courteous. I drove up from Washington, DC and arrived 15 minutes prior to closing. In spite of this, I was not rushed. More

I was looking for a Honda Accord coupe, and Northwest Honda was the only dealership in within 100 miles that had it. In a pinch, I called their sales Department, negotiated a reasonable price with Lane, Honda was the only dealership in within 100 miles that had it. In a pinch, I called their sales Department, negotiated a reasonable price with Lane, and then arranged to purchase the car the next day. Because I didn't have a car at the time, Northwest Honda offered to pick me up from the nearby train station, which was about 20 miles away. Darby, the salesperson, picked me up, gave me a full overview of the car, and walked me through the purchasing process. Elliot then gave me a great tutorial about how to use the bluetooth setup and demonstrated some of the other interested features in the car. From start to finish, it was a great experience, and I can't recommend Northwest Honda enough. More

Darby Pelton, the sales person, was informative, knowledgeable and pleasantly patient. She took time to understand my needs, my concerns and helped me deal with my anxieties as well(my 2004 CRV Hon knowledgeable and pleasantly patient. She took time to understand my needs, my concerns and helped me deal with my anxieties as well(my 2004 CRV Honda required repairs that were too expensive and I was unhappy/stressed about having to purchase a new car). Darby gave me all the facts and then she gave me space so I could make my own decision. Never was she pushy about the sale nor did she pressure me to buy the vehicle. She was thorough in demonstrating all the features during the test drive and she even went over the features and important tips again before I drove off in my new 2011 CRV. I really appreciated her low key approach and pleasant personality. Overall, the sales experience and finance service (Bert Cho, Business Manager) were excellent. More

Purchased a used vehicle and the dealer stated they would immediately fix existing issues and provide additional key/remote. Once purchase was made, emails and phone calls were not returned and they stated a immediately fix existing issues and provide additional key/remote. Once purchase was made, emails and phone calls were not returned and they stated an additional key/remote was now not available. They still will not schedule a time to repair existing safety issue and I have lost confidence in this dealer. More