Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Honda of Owings Mills
Owings Mills, MD
1,462 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,462 reviews
December 20, 2011
The amount of time spent on my deal was amazing. I was treated as if I bought a new car. The quality of the car and the rate for financing far exceeded any of the other dealerships I visited. Mr. Proutt treated as if I bought a new car. The quality of the car and the rate for financing far exceeded any of the other dealerships I visited. Mr. Proutt worked with Mr. Collins through the transaction and made sure I received the best possible vehicle and rate available. I was very impressed with the professionalism of the entire teams... Thank you so much More
by gstrovel2000
Employees Worked With
Matthew Proutt and Billy Collins
December 16, 2011
lied about who i was being financed through. told them i wanted to be financed through tower federal and they said ok then when all the paperwork was done i was financed through northwest whos interest rate wanted to be financed through tower federal and they said ok then when all the paperwork was done i was financed through northwest whos interest rates were way higher then tower federal. that issue was resolved. i was missing a valve stem sensor so they said to order the part and to come back the following week to have it installed. in the mean time the car started running funny and th echeck engine light came on. this way day 3 of the 30 day warranty through tower federal. when i went to get my valve stem sensor installed i found out that they never even ordered the part yet. i had them check out the check engine light and after sitting in there waiting room for 2 hours i found out all the mechanic did was cleaned the sensor which is the cheap way of going about fixing the problem. so when i left i was without my valvestem sensor still and my car was still running funny. less then a week later my check engine light is back on. i brought my car back to northwest were i was given a rental. my car was there for about a week. when i got it back they had finally put my valvestem sensor in but they had scratched my rim so badly in so many spots that i began to get angry. they said they wouold have someone fix it for me. i drove off there lot that day with the sensor fixed but within a few more days the light was back on. now im getting frustrated because im calling northwest and they will not answer or return any of my calls so after i few days i drove BACK to northwest. they said its the catalytic converter this time and i have now been waiting to have my car back for over 3 weeks because the part is on backorder and they ruined the old cat on the car taking it off so now my car is just sitting there waiting for the new part. i have owned the car since 10-27-11 and i have only driven it for maybe 2 weeks. when i called the owner of northwest to complain about the manager andrew he said he was taking this very seriously and would call me back. sure enough no phone call back or email. come to find out andrew is his nephew. so overall northwest honda is HORRIBLE with their customer service. they dont return emails or phone calls like promised and apparently they dont communicate well among themselves since it was said my valvestem sensor was in and when i got there it hadnt even been ordered. i would never recomend northwest to anyone and i would never buy from them again. i contacted the BBB and we are working this out. theres alot i have left out but i have been given 3 differnt rentals since the start of this which they make me go pick up and drop off. i dont see where that is my problem anymore. im taking the risk of driving there and the time and gas. i live 20 miles away and it seems like im driving there more then iv been driving to work and well gas isnt cheap. i think they should refund me some money for all of the frustration and hassle they have put me through plus for the gas i have spent driving to and from there shop. i hope whoever reads this strongly considers buying from northwest. there your bestfriend until you cut them that check then they will forget all about you! More
by jdvf1231
Employees Worked With
andrew
December 16, 2011
The two employees were extremely knowlegable and helpful without being pushy. They were A PLEASURE TO WORK WITH during this purchase. Since this vehicle was for my wife it was an hard sales job to satisif without being pushy. They were A PLEASURE TO WORK WITH during this purchase. Since this vehicle was for my wife it was an hard sales job to satisify her requirements. We had looked at several other dealers and found Northwest Honda the most with the answere we needed. In fact, Philip had my wife drive the car, with us in the car, to our garage to make sure it fit. No other dealer had offered this during opening discussions. More
by Arnold Kahn
Employees Worked With
Philip S. Dickson, Selection Specialist; Deryl Pearson, Sales Manager
December 11, 2011
TJ was very helpful in the sale of our new (used) car. My husband and I had to take separate test drives because our infant son was with us. We felt TJ was honest and anticipated our needs (detailing fea My husband and I had to take separate test drives because our infant son was with us. We felt TJ was honest and anticipated our needs (detailing features that were relevant to having an infant as a passenger, etc.) while working with us. Unfortunately the car was in high demand the afternoon that we purchased it and therefore we were unable to negotiate a better deal from the listed price. More
by amoatz1
Employees Worked With
TJ Erickson, Bert Cho
December 10, 2011
Our car buying experience, working with Mr Townsend and Mr Minard was an experience that we will not forget. We are still new in the area, and if anyone is looking for a car dealership, they should definit Mr Minard was an experience that we will not forget. We are still new in the area, and if anyone is looking for a car dealership, they should definitely make Northwest Honda their first choice in finding a nice, affordable vehicle. Thank you. More
by alvinyoung10
Employees Worked With
Duane Townsend, Jason Minard
December 07, 2011
This is the 4th Honda we've bought and our first time working with Mark at Northwest. We will never buy from anyone else again! Mark has sold cars to our family members in the past so he came highly re working with Mark at Northwest. We will never buy from anyone else again! Mark has sold cars to our family members in the past so he came highly recommended and now we know why! Buying a car is such a big decision and he made the process enjoyable. Mark was friendly, honest and knowledgable from the very beginning. Whenever someone is in the market for a new car we will be sure to tell them to call Mark at Northwest. More
by laurabreakeykistner
Employees Worked With
Mark Honkofsky
December 04, 2011
I was referred to Mark Honkofsky at Northwest Honda. I walked in the showroom not knowing what I wanted to buy. Mark spent time with me determining what would be the best option for me. He was very patien walked in the showroom not knowing what I wanted to buy. Mark spent time with me determining what would be the best option for me. He was very patient and helpful. I ended up buying a new CRV. It was a great choice for me. Mark was wonderful to work with I will definitely be a return customer. More
by j3alley
Employees Worked With
Mark Honkofsky
December 01, 2011
I had an "unusual deal", to say the least, to make. Rob immediately put me at ease and this a very pleasant experience. He went out of his way several times to take care of things. Probably th make. Rob immediately put me at ease and this a very pleasant experience. He went out of his way several times to take care of things. Probably the best experience I've had buying a car, thanks to Rob. I wouldn't hesitate to let Rob handle any future transactions. Thank you Rob ! More
by bkrieger
Employees Worked With
Rob Pullo
December 01, 2011
The salesman, "Country", immediately remembered that I had been into the dealership almost a year prior and even could even recall the color of the car I was looking for! His friendly and down-to-e that I had been into the dealership almost a year prior and even could even recall the color of the car I was looking for! His friendly and down-to-earth manner was appreciated, and he was very patient with looking for the specific model I wanted. The price he quoted was better than anyone else and during the financing meeting the price came out to be even less than they originally quoted - who ever heard of something like that happening?! This is the second car I purchased at Northwest and I would highly recommend Country and the rest of his team. More
by mskaist
Employees Worked With
"Country"
November 30, 2011
My partner and I purchased a 2008 Honda Odyssey Touring My partner and I purchased a 2008 Honda Odyssey Touring Van from Billy Collins at Northwest Honda. We were very happy with the way Billy was ab My partner and I purchased a 2008 Honda Odyssey Touring Van from Billy Collins at Northwest Honda. We were very happy with the way Billy was able to resolve some of the issues that stood in the way of the purchase. We really appreciate how Billy handled the situation. We are confident that any future issues would be handled professionally. Mr. Collins is the man to see, if they are interested in purchasing a car. More
by Ruth Mae Finch
Employees Worked With
Billy Collins
