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Honda of Owings Mills

Owings Mills, MD

Overview
Reviews
Vehicles
4.7
1,462 Reviews
Call Dealership (667) 662-9990
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9701 Reisterstown Rd

Owings Mills, MD

21117

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Showing 1,462 reviews

March 14, 2025

Runs on time locally located in owings mills and very friendly. Definitely recommend to anyone. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Gould, Q Sue, Jeannette Shalaby
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Mar 16, 2025 -

Honda of Owings Mills responded

Hi, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!

March 14, 2025

The service center was a disaster made me wait for 4 and half hours for a scheduled oil change then cross threaded the cap and came up with phony recommended repairs. More

by LovesHonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service people
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Mar 19, 2025 -

Honda of Owings Mills responded

Thank you for reaching out regarding the wait time for your service. Can you please contact me so I can learn more about your experience? I cannot find your name in our database with the name provided here; I would appreciate hearing from you at robertperry@hondaofowingsmills.com. Thank you. Robert Perry General Manager Honda of Owings Mills robertperry@hondaofowingsmills.com

March 14, 2025

Very helpful and efficient. The service was excellent. Good value for money. Friendly employees taught me more about the great features of my car. More

by Julie F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Jaspan
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Mar 18, 2025 -

Honda of Owings Mills responded

Hi, our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 13, 2025

Had my civic serviced for alignment & suspension checked. Mitchell was the service advisor. He went above & beyond. A shuttle was arranged to take me home. The service time was less than what was quoted.Wh More

by Donnab113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell
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Mar 16, 2025 -

Honda of Owings Mills responded

Hi, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

March 11, 2025

Came to the dealership to get maintenance done that I declined during the last service. They fit me in and got my car serviced and me out the door within an hour and a half. Very friendly staff. More

by Jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yaniah Daye
Report | Print
Mar 15, 2025 -

Honda of Owings Mills responded

Hi Jeremy, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 11, 2025

I left my car with Josh. He is efficient and extremely professional, as well as courteous More

by Mdglaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh/ service
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Mar 14, 2025 -

Honda of Owings Mills responded

Hi, thank you for your kind review; we are happy to pass along your comments to Josh here at Honda of Owings Mills! We hope you have a great day!

March 11, 2025

Very professional staff and willing to help to assist with any information that is needed. More

by jacob613
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Schwab
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Mar 13, 2025 -

Honda of Owings Mills responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

March 10, 2025

This place is great to worth with. Matt Miller scheduled a Lyft to pick me up and drop me off. He really went above and beyond. More

by Mattadams.productions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Miller
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Mar 13, 2025 -

Honda of Owings Mills responded

Hi, we're so glad that Matt was able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!

March 09, 2025

Daniel Weissberg is dishonest, two-faced, and misrepresented everything he communicated to me over KBB.com. He wasted my time and lied to me through text and to my face. He lacks integrity and ep More

by mslugo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel Weissberg
Report | Print
Mar 12, 2025 -

Honda of Owings Mills responded

Hello Mr. Lugo, Thank you for your feedback. I apologize for the miscommunication. We never want a client to feel like we wasted their time or were dishonest. With Kelly Blue Book Instant Cash Offer, we are reliant on the information entered into the system by the client. In this case, with appears the transmission issue and check engine light were not included as part of the KBB ICO appraisal. While I know Daniel did speak with you about the transmission issue which you made us aware of, we didn't know about the check engine light. I do apologize for the miscommunication on our end and would like to speak with you further about the experience you had with Daniel. Please reach out to me at robertperry@hondaofowingsmills.com to discuss further. Robert Perry General Manager Honda of Owings Mills robertperry@hondaofowingsmills.com

Mar 13, 2025 -

mslugo responded

Dear Robert, Thank you for your enlightening response. It’s truly heartwarming to see such dedication to deflection and selective memory. It’s also worth noting that during my visit, Daniel Weissberg graciously admitted to reviewing the wrong spec sheet while we were in his cubicle. A simple mix-up, surely. The transmission and check engine light issue was also brought to his attention via our text exchange, within the context of me telling him “I didn’t want to waste either of our time if $8,500 wasn’t within the realm of the possible.” He told me it was and to come on up. We never spoke on the phone as you indicate, but he did blame his manager for misrepresenting the truth when we spoke in person at the dealership. I asked him if he would have his manager come tell me why he wasted my time. Daniel Weissberg just stared at me with his mouth open and didn’t say anything. I thanked him and Honda of Owings Mills for wasting my time. I appreciate your offer to discuss my experience further. However, after this enlightening exchange, I believe I’ve gathered all the insights I need regarding staff and management’s unique approach to customer service and decency. It’s evident that integrity and accountability are lacking at Honda of Owings Mills, located at 9701 Reisterstown Rd, Owings Mills, MD 21117. Warm regards, Mike

March 08, 2025

The service team was good. However the mechanics should have done a better job job in keeping my car clean. My car smells like gasoline. It’s disgusting. More

by tlwilson1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis
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Mar 10, 2025 -

Honda of Owings Mills responded

Hello, we apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me.

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